Great concept, wonderful rooms -- especially the private patio w/heater and the roman-style shower -- friendly staff, but lacking the experience and professionalism expected in this type of property.
The SPA is incredibly overpriced for the services. I continue to feel that I was ripped off. The mani-pedi station was an afterthought and far from relaxing because of location, uncomfortable seating position and the location next to a busy office. The technician was inexperienced as well (but friendly!). The massage however was professionally executed, albeit the thin walls in the room in which sounds from the hallways and other rooms were heard.
The staff, again friendly, but not experienced and seemed a bit confused about some of the services offered.
The meal service was also lacking in experience -- with no waiters to be found at some times and inexperience in timing the meal (starters and entrees served almost simultaneously). The food was good but not excellent as expected from the prices.
For the same price, visit Bernardus in the Carmel Valley. Same luxury-group, but superior property.
With time perhaps this property will shine.
- Official Description (provided by the hotel):
- In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more less
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- Also Known As:
- The Carneros Hotel Napa
- Carneros Hotel Napa
- Carneros Inn
- Carneros Resort And Spa Napa, Napa Valley, CA