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“Not up to par yet”

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Carneros Resort and Spa
Ranked #5 of 30 Hotels in Napa
Certificate of Excellence
A TripAdvisor Member
“Not up to par yet”
Reviewed April 7, 2004

Great concept, wonderful rooms -- especially the private patio w/heater and the roman-style shower -- friendly staff, but lacking the experience and professionalism expected in this type of property.

The SPA is incredibly overpriced for the services. I continue to feel that I was ripped off. The mani-pedi station was an afterthought and far from relaxing because of location, uncomfortable seating position and the location next to a busy office. The technician was inexperienced as well (but friendly!). The massage however was professionally executed, albeit the thin walls in the room in which sounds from the hallways and other rooms were heard.

The staff, again friendly, but not experienced and seemed a bit confused about some of the services offered.

The meal service was also lacking in experience -- with no waiters to be found at some times and inexperience in timing the meal (starters and entrees served almost simultaneously). The food was good but not excellent as expected from the prices.

For the same price, visit Bernardus in the Carmel Valley. Same luxury-group, but superior property.

With time perhaps this property will shine.

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed April 6, 2004

Just returned from a two night stay at the Carneros Inn. The architecture and the interior decor was fantastic. We can't wait until construction is completed on the whole resort. We found the staff to be very friendly and helpful. As well, dining in the private restaurant was fun with great surroundings. Our only complaint was that we found the rooms to be a little claustrophobic. The room had so much in the way of plasma screens, fireplace and a fantastic bed that there was room for little else. The bathroom was roomy though with a great bath and shower. On the whole it was a great experience in the midst of the vineyards, that made you feel that you were really part of wine country. Highly recommended.

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Additional Information about Carneros Resort and Spa

Property: Carneros Resort and Spa
Address: 4048 Sonoma Hwy., Napa, CA 94559-9745 (Formerly The Carneros Inn)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Napa
#2 Business Hotel in Napa
#3 Luxury Hotel in Napa
#3 Spa Hotel in Napa
#3 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Carneros Resort and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more   less 
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Also Known As:
The Carneros Hotel Napa
Carneros Hotel Napa
Carneros Inn
Carneros Resort And Spa Napa, Napa Valley, CA

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