We were looking forward to our stay at the Carneros Inn. All the reviews and everything I read online was fabulous. The resort itself is 5 star all the way. I really wanted to rate the property as 5 stars, but the service prevented me to do so.
The grounds are beautiful and peaceful. The cottages have a rustic farm feeling while also being very luxurious. We spent hours sitting outside and enjoying the space (and heaters!).The shower was one of the best I've had in a hotel and wanted to take it home with me. We had breakfast included in our package, which we took full advantage of. I would want to return to this hotel just to enjoy another morning sitting outside eating the delicious food (hash browns were to die for).
Where the property fell short was the service. For example, our first morning the couple we were traveling with were woken up around 7 am by a lawn mower. They called down to the front desk and were told it would be taken care of.... 30 min later and another phone call up and still nothing. While we understand the importance of keeping the grounds beautiful, waking up to a lawn mower after a late night of wine and friends is not what you would expect from a hotel of this caliber. We were also disappointment with the service received at the outside bar. We wanted to enjoy a bottle of wine before our dinner reservations, but it took hunting down a server after waiting almost 20 minutes before we were able to do so. It is unfortunate that these few examples (and a few more including spa availability and housekeeping) left a lasting impression.
I really wanted the Carneros to be my new favorite hotel, and maybe it will be someday. I think this property is only a few details away from perfection.
- Official Description (provided by the hotel):
- In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more less
- Reservation Options:
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- Also Known As:
- The Carneros Hotel Napa
- Carneros Hotel Napa
- Carneros Inn
- Carneros Resort And Spa Napa, Napa Valley, CA