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“Few Details Away from Perfection”

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Carneros Resort and Spa
Ranked #5 of 30 Hotels in Napa
Certificate of Excellence
Reviewed July 31, 2013

We were looking forward to our stay at the Carneros Inn. All the reviews and everything I read online was fabulous. The resort itself is 5 star all the way. I really wanted to rate the property as 5 stars, but the service prevented me to do so.

The grounds are beautiful and peaceful. The cottages have a rustic farm feeling while also being very luxurious. We spent hours sitting outside and enjoying the space (and heaters!).The shower was one of the best I've had in a hotel and wanted to take it home with me. We had breakfast included in our package, which we took full advantage of. I would want to return to this hotel just to enjoy another morning sitting outside eating the delicious food (hash browns were to die for).

Where the property fell short was the service. For example, our first morning the couple we were traveling with were woken up around 7 am by a lawn mower. They called down to the front desk and were told it would be taken care of.... 30 min later and another phone call up and still nothing. While we understand the importance of keeping the grounds beautiful, waking up to a lawn mower after a late night of wine and friends is not what you would expect from a hotel of this caliber. We were also disappointment with the service received at the outside bar. We wanted to enjoy a bottle of wine before our dinner reservations, but it took hunting down a server after waiting almost 20 minutes before we were able to do so. It is unfortunate that these few examples (and a few more including spa availability and housekeeping) left a lasting impression.

I really wanted the Carneros to be my new favorite hotel, and maybe it will be someday. I think this property is only a few details away from perfection.

  • Stayed: July 2013, traveled with friends
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1  Thank Penie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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884 - 890 of 1,409 reviews

Reviewed July 30, 2013

Not much as to be said outside the title of this review. I will say the beautiful home we stayed in was exquisite and had a marvelous view of the distant vineyards. From the moment we arrived the staff was discourteous, pretentious, and terrible. The front desk manager was condescending, and a juvenile little girl. She was unable to address our concerns, harassed the females with us, and killed the second evening of our trip.

The director of operations is also a complete disgrace and unable to deliver any sort of customer service. If you want a pretty view, with mediocre food, terrible staff, this is your place. Otherwise, try one of the many other better suited options nearby.

Room Tip: The houses towards the far corner from the private gate have the best views.
See more room tips
  • Stayed: July 2013, traveled as a couple
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8  Thank infinitusco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

We just returned from our anniversary stay at the Carneros Inn and already want to go back! Loved the privacy of the cottages, the personal patio area and connecting outdoor shower. The beds were extremely cozy and welcoming to weary travelers. The Hilltop pool area was to die for with views of the valley and sunrises. The Boon Fly Café is not to be missed with the eggs benedict and green eggs & ham at the top of our list. The Market was perfect for a quick stop in the mornings before a day of vineyard tours. I can't imagine a better place to celebrate~

  • Stayed: July 2013, traveled as a couple
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Thank TullyAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

We enjoyed staying at the Carneros Inn during a wedding weekend. Our room was well appointed and very comfortable. The adjoining patio area with lounge chairs and table were very private and quaint. We stopped at the General store on property for a quick take away breakfast and were treated extremely well...top notch customer service. The Boon Fly café for breakfast was delicious. Great experience and would definitely recommend.

  • Stayed: June 2013, traveled as a couple
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1  Thank Famfun92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

This place is one of the most beautiful and stunning places in Napa. The cottages are spectacularly designed and don't think could be any more luxurious. Our cottage had an incredible outdoor area with an outdoor shower, two cots (with a heater above) and a table with two chairs. Totally private and totally peaceful. We showered outdoors daily and ate our breakfast out there as well. The interior is well designed and spacious as is the washroom with heated floors to boot.
The gym is well equipped and the adult pool is paradise.

The staff here are incredibly accommodating and could not be nicer.

Farm restaurant is also great. Beautiful decor. A solid wine list. Great food.

This place could be perfect with some minor tweaks. And as high end as this place is there is no excuse for anything short of perfection.

1. They were repairing or renovating a cottage across from ours. No excuse for ruining this magical picturesque setting by leaving outside on the porch the materials removed from inside for two days.

2. During the week the restaurant near the adult pool is closed such that if you want something to eat other than a bar snack the wait is 30-45 minutes.

3. Breakfast was problematic. On day one ordered scrambled egg whites to be slightly healthy totally greasy. Asked next day for no butter and only a little oil. Again came totally greasy.

I would stay here again in a heartbeat. Hopefully with some minor management tweaks this place could be totally perfect.

  • Stayed: July 2013, traveled as a couple
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5  Thank jonnyrosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

We stayed at Carneros Inn during July for our friends wedding. The hotel is just stunning, the view from the pool is very beautiful, you feel relaxed and well looked after the moment you step in reception. The rooms are lovely, the bathrooms huge with both an indoor and outdoor shower. The outdoor living area privide a 4 seat table & chairs as well as 2 sunloungers along with a patio heater. The rooms also have a very cute verandah.
I would recommend having breakfast in the restuarant near the pool, you can be seated outside if its not too hot and have a magnificent view over the vineyards. The donuts for brekky are a must, just delicious!
The staff are extremely accommodating and there is a great rule of no smoking or mobile phones around the pool area. Sun loungers are not to be reserved for longer then 15mins either which I thought was brilliant as so often you turn up to a pool and find someone has left a book and is no where to be seen for hours.
I couldn't recommend Carneros more and would hope to return in the future.

  • Stayed: July 2013, traveled with friends
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3  Thank LahLah32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

Wow! My husband and I had our 15th anniversary party at the Carneros Inn this last weekend. We could not have had a better experience! The format was a 45 minute cocktail reception with passed hors d'oeuvres, a 15 minute "gather around us" vow renewal officiated by my dad, a sit down dinner, DJ, photo booth and dancing for 50 people. Soo [--]was my event coordinator at the Carneros Inn. She and the superb, ultra professional staff anticipated every need and made suggestions to make the event go even more smoothly. They were always a step ahead of the event time line and were never even close to intrusive. They made me feel like they were having fun as well as us and our guests. Our event was in the magical Carneros Courtyard- so beautiful as the sun set and the courtyard lights came on. Soo made suggestions regarding the table size that i was sceptical of at first (10 person tables instead of 8) that made the dining room seem even more spacious than it already was and our guests had lots of room to walk around and visit each others's tables. At the end of the night Soo had all of my things boxed up, including my purse and some table card souvenirs so all I really had to do was say goodbye and thank you. I used the house florist, Sherylle Frank, for the centerpieces, wrist corsages and boutonnieres. I gave her really minimal guidance and her experience showed in the beautiful finished products! Thank you all for making it such a fun filled and stress-free evening!

Stayed: July 2013, traveled with friends
Thank madmosaic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carneros Resort and Spa

Address: 4048 Sonoma Hwy., Napa, CA 94559-9745 (Formerly The Carneros Inn)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Napa
#2 Family Hotel in Napa
#3 Luxury Hotel in Napa
#3 Romantic Hotel in Napa
#3 Spa Hotel in Napa
Price Range: $599 - $1,405 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Carneros Resort and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more   less 
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Also Known As:
The Carneros Hotel Napa
Carneros Hotel Napa
Carneros Inn
Carneros Resort And Spa Napa, Napa Valley, CA

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