We recently spent two nights at the Carneros Inn in a vineyard view cottage. Our experience was mixed.
Setting: The property is lovely, if somewhat overly "planned." I'm glad we selected (and paid for) a vineyard view which made the outdoor space very pleasant. The cottage itself was pretty - smallish bedroom with a huge bathroom and outdoor shower. We used the gym which was nice, the pool (too many leaves and bugs for my taste!) and ate at Boon Fly Cafe which was good. Room service was also good, reasonable prices, good food and service, and it was nice to dine privately on our patio.
However, I agree with other reviewers that the service is just not on par with other hotels at this price point. Office staff and management seem too casual and cavalier about making guests happy. Couple issues that came up - we arrived a few hours before official check in, and were told our room was currently being cleaned and would be ready momentarily - causing us to wait around, only to be told later they had no idea when it would be ready but would call us soon - which they didn't. The issue isn't that the room wasn't ready early, it was the miscommunication/lack of communication about it.
What stood out though was the following day, we left our cottage before 9 am and upon returning around 1 or 2 pm, the cottage had not been cleaned. Rather than apologize when we called to ask for service, instead we were told that "their policy" is to clean rooms until 5 pm. Really? That seems unacceptable at this pricepoint, and the response should have immediately been - we're so sorry, when can we do it that would be convenient...
These were not huge issues, and we had a really nice stay, but when rooms start at $500, we expect a higher level of service. (and would have been really disappointed if our cottage didn't have a view, so plan accordingly.)
- Official Description (provided by the hotel):
- In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more less
- Reservation Options:
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- Also Known As:
- The Carneros Hotel Napa
- Carneros Hotel Napa
- Carneros Inn
- Carneros Resort And Spa Napa, Napa Valley, CA