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Sue P

Reno, Nevada

5517

Great customer service!

Name: Great customer service!
Item: Motel 6 Napa
Rating: 4
Author: Sue P

Review of Motel 6 Napa

Reviewed December 1, 2016

Due to lack of planning, we were forced into a hotel from our RV over Thanksgiving week. We were treated so great by the staff here, accommodating our trailer parking and package deliveries without a problem. The room was comfortable and the frig and microwave came in handy, and the wifi and cable tv were good. It's not fancy, but it's in a very convenient location and the price was great for that area. Our only problem was the low toilet (due to our aging bodies), but otherwise it was great. Also try the Pizza Guys (flyer in the room) -- they were fantastic.

Date of stay: November 2016

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980jirir wrote a review Nov 2016
66 contributions5 helpful votes
Good value
Convenient location, small sitting area, fridge amd microwave, good value for the location. Check in was easy. The room was clean and the bed was comfortable. Booked online. Back from the main road and very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
MCAce007 wrote a review Oct 2016
83 contributions6 helpful votes
Most Expensive Motel 6 ever encountered
I understand that this Motel 6 is in Napa, CA is is less than 500 meters to the Marriott but proximity does not call for these prices.

We did arrive about 20 minutes before the stated 3PM check in and were told that they were busy last night and that our room was not ready and would not be ready for an hour, good thing we were able to be flexible, in face we drove to the Marriott for a drink, I wished that we had made reservations there.

The room was definitely spartan, decorated and outfitted with what I would consider IKEA furnishings. There was no DVD player in room, no alarm clock, no complimentary shower supplies etc. There is not even a control for the heat/AC, and with no extra blankets in the room we froze over night while sleeping. To add to the chill the floors are a cheap engineered flooring (think pergo) making it cold and loud.

Our room was in the rear of the hotel, what you need to know about this is that there are rail tracks that run between the expressway and the motel, this is a very active rail line and the trains are loud and frequent.

While the bed was passable I believe we were told that we reserved a king, what we slept in was not a king at all, not even close.

There is a pool on site but we did not utilize it due to the hours and our schedule.

There is also ample parking for the hotel.

Overall this appears to be a 60's built hotel that has gotten little more than paint and cheap furnishings as updates, apparently ownership feels this is adequate to charge astronomical prices, after all...this is a Motel 6.

With all the options in Napa there are much nicer places to stay, we simply waited a bit too long to make a lodging decision and landed here. Would have been OK, but not for almost $200/ night!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
k8b51 wrote a review Sep 2016
678 contributions15 helpful votes
Motel 6 has improved SO much
I had to be in Napa on business on short notice and Motel 6 was the cheapest I could find. I've had dreadful experiences with M6 in the past and was not looking forward to this stay. It's truly decent. This is an older property but it's newly renovated, clean, good bathroom, a very comfortable bed, flat screen TV, lots of power outlets, microwave & frig, which I always appreciate. Front desk staff were pleasant and efficient. Motel 6 is a budget chain and this one didn't dispel that. I would stay here again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CatManDuToo wrote a review Sep 2016
8 contributions
Believe most of the bad reviews.
We had an event to attend in the Napa area. Not being of the wealthy persuasion, my sister reserved five rooms at this Motel 6 in Napa for family and friends.

Over the decades I’ve stayed at a number of Motel 6’s and other budget-type motels. This one was THE WORST! (Think of a really cheap motel straight out of the 1950-60’s.) The only positive thing I can say about this property is (perhaps) its location.

Why the owners/franchisees don’t update their property? Probably because they don’t have to!

Stay here if you must. But shop hard – very hard – for another property in the area at which to stay.

BTW One of the five families in our party walked into their room, immediately walked out, and refused to stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
chrisedge1976 wrote a review Jul 2016
56 contributions20 helpful votes
Unbalanced manager had 8 people thrown by the police for having one bottle of wine in the pool area.
I'm 40 years old, travelled world on business and holidays and seen just about everything and even I cannot even believe what I'm about to write.

The room itself. Premium prices for the most basic of rooms. AC cannot be controlled or turned off within the room meaning in the middle of the first night I had to put towels across the AC unit and turn the heating on it was so cold. It then got so warm, I had to get out of bed to turn the heater off. Initial check in was fine, a young Indian lady who I didn't catch her name was very polite, no problem and gave us maps of downtown etc.

First night apart from mentioned above an uneventful night and no sign of what was to come.

Day 2, travelling on business with 4 Britons, 1 Australian and one native San Franciscan, Age range 26-50. We went on a wine tour which picked us up and dropped us back at the location. I'm not going to pretend we hadn't had a drink but by no means were we drunk or rowdy.

Arrived back at Motel 6 where we decided to sit by the pool and one of our party went to the local supermarket opposite to buy some drinks. We had been sitting around the pool when the same Indian girl came out and said we couldn't have the glass bottle of wine and the glass beer in the pool area. We immediately apologised, and another member of the group went back to the supermarket to buy plastic cups (of course none were provided).

We kept the empty glasses in the beer box we bought to recycle. This was around 6pm. There were no reports of any noise disturbance or any damage to the property. A women then appeared screaming at us that we had been warned about the glass (which was stored securely in the empty beer case) but noted that we had a glass bottle of wine on the table (being drunk with the plastic bottles we had bought ourselves) and that because of this she wanted us out of the property.

We actually thought it was a joke but on realising she was serious, there was not one thing we could say about the entire situation that would change her mind. She shouted at us, used offensive language and instructed us that she was calling the police and locked herself in the office.

None of us had raised our voices, or been offensive but were now baffled by this bizarre scenario. We decided to head to our rooms, get changed and leave for the evening hoping things would settle down. However within 15 minutes, all 6 of us, including 3 Canadian girls in their mid 20's who were touring California who had come to the pool in the meantime and had a drink with us, had a bang on the door from the manager who I now know as Maggie, accompanied by 2 Napa Valley police officers instructing us to get of the property. Maggie shouted at me that I had 15 minutes to get out.

As she walked away, I calmly talked to one of the police officers on lawfully what grounds she had to evict us or what crime we had broken, but the law is if even if no law has been broken if she wanted us out she could. He also informed me that he had tried to reason with her on what seemed like a very trivial matter but she insisted on the eviction. I asked the police officer to look in my room for any damage which there was none, and if he had any complaints about noise or damage which he agreed he had not.

The upshot was 9 people evicted from this property on nothing more than the unbalanced reasoning of the manager. You may think you are saving money here but put one foot out of line here and you could be paying for another nights accomodation after being thrown out of here (Of course they did charge my card the full nights price).

I'd like to think this was a bizarre, wrong-place-wrong-time episode but since my return, look at other review sites mostly US such as Yelp etc and you will see this exact same scenario play out to other people - in one I read Maggie evicted a paying customer because she thought she was a prostitute as she was wearing an evening gown for a night out!

STAY AWAY and Motel 6 corporate do something about this 'manager'
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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