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Hilton Garden Inn Napa
Ranked #9 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Denver, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay”
5 of 5 bubbles Reviewed May 6, 2014

The lobby was awesome as was the room. Try to get a room not close to an elevator though. A lot of people get in late after drinking wine and are really noisy. The breakfast is really good, all you can eat, but it's a restaurant. I think it was about $13 if you don't have some sort of breakfast voucher. The staff was super helpful and friendly too...

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matt V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 27, 2014
Matt,
We thank you for your review of your recent stay with us. It is good to know you enjoyed our hotel staff and amenities. We take great pride in our unique breakfast menu and we are very glad you enjoyed it during your visit.

We look forward to your return!
Hilton Napa Management
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910 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Alpharetta, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed May 5, 2014

I've stayed at the Napa Hilton Garden Inn a couple of times now. The experience has always been very positive and I give them high marks in every category. All employees are extremely courteous and very quick to help. Room was very clean and everything operated properly: Water pressure was good, plenty of hot water, office chair was comfortable and unbroken (including gas piston), internet speed was good, TV was state-of-the-art with DirecTV, memory foam mattress topper. Restaurant is worth checking out (particularly the skirt steak), and breakfast is awesome with the best coffee I've ever had! They serve Starbuck's, as do many hotels these days. But something about the way they brew it here just makes it better. The coffee alone is worth returning, but the bonus is that they do everything else very well, too.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tucker S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 27, 2014
Thank you very much for your review of your recent stay with us! It's wonderful to hear that everything from the beginning to end of your stay was met to your expectations. We appreciate you taking the time to let us know you enjoyed your meal in our Great American Grill, and our fresh brewed coffee. I have forwarded this review to our Restaurant Manager so that we may see to it that our staff is properly commended.

We anticipate your return!
Guest Services Supervisor
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Level Contributor
10 reviews
6 hotel reviews
5 of 5 bubbles Reviewed May 5, 2014

the location of this hotel and the amenities it offers provides for a great stay while in the Napa Valley. The large king rooms, with whirlpool tub are spacious and comfortable. Wi-Fi good, breakfast delicious and the staff very hospitable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank wkz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 13, 2014
Thank you so much for your review, we are so pleased to know our guests enjoy all the amenities our hotel has to offer. We look forward to you coming to visit with us in the future.

Hilton Napa Management
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San Francisco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 2, 2014

Like the location of the hotel and the neatness of our room. Our room was pretty big. The staff were great but the hotel is a little old; pool/hottub too small and old/dirty. Food not that great but was free.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 13, 2014
Thank you very much for your kind review about the room cleanliness and accompanying staff during your visit with us recently, I have forwarded this to our Housekeeping Manager so that we may ensure the staff is aware of the great job they did!
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Long Beach, United States
2 reviews
5 of 5 bubbles Reviewed May 1, 2014

This was our second time to stay at this hotel and we will certainly stay here again on our next trip to Napa. The rooms were clean, the staff courteous, and everyone was helpful and added to the pleasantness of our stay.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 9, 2014
Thank you very much for your review, we look forward to your return.

Guest Service Supervisor
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Toronto, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 30, 2014

We choose this hotel primarily for location and ease of cycling around the area. The amenities are good as a Hilton Honors member and staff were great. We hated the bed -- its a strange adjustable air bed -- and it was always way to firm so sleep quality was not great.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank psbradys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 9, 2014
Thank you for your review, we have made our maintenance staff aware of the issue you had with your bed, and we have taken proper action to ensure that it doesn't happen in the future.

If you return to our area, we hope you will consider giving us a second chance.

Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, Ohio, United States
2 reviews
5 of 5 bubbles Reviewed April 30, 2014

On a one day tour of wine country. Our hotel room was beautiful. Nice fruited water complimentary in lobby. Also some yummy oatmeal bars available. Staff was very friendly and helpful. Room decor was lovely. High ceilings in room. Rate was a little steep, but we felt room was an unexpected treat as far as niceness and newness. and again, staff was a bonus.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeni B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonNapaManagement, Guest Relations Manager at Hilton Garden Inn Napa, responded to this review, June 9, 2014
Jeni,
Thank you very much for your kind words about our staff and hotel amenities, it is good to know that we are meeting our guests expectations.

Guest Services Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Napa

Property: Hilton Garden Inn Napa
Address: 3585 Solano Avenue, Napa, CA 94558-2709
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Napa
#7 Family Hotel in Napa
#8 Business Hotel in Napa
#10 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Napa 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Hilton Garden Inn Napa hotel in Napa, California is one hour from San Francisco (in the heart of Napa Valley Wine Country). Enjoy complimentary WiFi, daily cooked-to-order breakfast in our on-site restaurant, evening room service, a heated outdoor pool/hot tub, complimentary 24-hour fitness room, 24-hour business center, 24-hour Pavilion Pantry and a 100% smoke-free facility. All rooms include microwaves, mini-refrigerators and Keurig(R) coffee machines with tea service. We also have 1,200 sq. ft. of meeting space for your next Napa, CA meeting at our hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Napa Hotel Napa
Napa Hilton Garden Inn
Hilton Napa
Hilton Garden Inn Napa Napa Valley, CA

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