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“Very nice hotel with great service”

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Hilton Garden Inn Napa
Ranked #9 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Charlotte, North Carolina
Level Contributor
111 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Very nice hotel with great service”
4 of 5 bubbles Reviewed August 11, 2012

Reasonably priced for the area, the staff was very friendly and accommodating. The cooked to order breakfast is in line with NAPA cuisine and far exceeds the typical Garden Inn fare. Huervos Rancheros where about the best I've had, and my wife enjoyed her crepes. Room was nice and clean.

Stayed July 2012, traveled as a couple
Helpful?
2 Thank photo999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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910 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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  • English first
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English first
CA
Level Contributor
106 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

The Hilton Garden Inn is a great selection for the wine country. It is convenient, clean, and modern with a delightful and helpful staff. It had some nice touches during our stay which included a free wine tasting, an upgraded room, a cooked-to-order breakfast, and a library of recent hardcover novels. It is next door to a Marriott, and (I believe, but am not sure) shares some of their spa services, as they were advertised in our room.
This hotel is a short drive to all the wineries, and very close to amenities like a mall which includes a Target and a Trader Joe's and a good pizza place. - even down the highway from a very nice Premium shopping outlet mall. It is also very near to Fume, one of my favorite Napa restaurants.

Room Tip: For an extra $30 per night one can upgrade to a suite, which includes a sitting room with another TV...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fallbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed August 8, 2012

The hotel is very much a chain type of property with no particular character but we just wanted a clean comfortable place to stay the night that was child friendly and this place fit the bill well. It is not easy to find accommodation in Napa that accepts young children and can put 4 of us in one room, at a reasonable price.

The hotel is well maintained after and efficiently run. The room was nothing special but clean and comfy with a fridge and microwave etc.

The breakfast was included in the cost and was actually one of the better hotel breakfasts we had on our trip with a good selection of hot and cold dishes and good service.

If you are looking for luxury or somewhere special, then this is not the place for you. But if you want a place where you will get a good nights sleep, everything is well run and the price is reasonable, then this is a great choice.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank restlessjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, MO
Level Contributor
198 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

We spent 5 nights in this little gem of a hotel while visiting the Napa Valley and were very impressed with the helpful and friendly staff and the hotel overall. The hotel was clean and neat and very reasonable in price given it is right at the edge of wine country. It is just off the main highway leading to heart of Napa Valley, we were able to hit all of the wineries we were interested in visiting with just a short drive. The hotel serves a very good breakfast for approximately $12 that was cooked to order. There were a number of restaurants nearby and a Whole Foods and Trader Joe's right across the street. We were a party of 3 couples and all enjoyed our visit. We will certain stay here again when visiting the Wine Country.

Room Tip: I would suggest an upper floor away from the elevator.
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ntd19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 bubbles Reviewed July 28, 2012

I arrived with my family to the hotel, along with two other parties, to learn that's my reservation had been cancelled. After several minutes of playing with the computer, the front desk agent (Krystal) told me that my reservation had been cancelled by Internet back in March. When I asked her who did it or why I never received a cancellation, she said that they don't send cancellation e-mails. I later learned that his was not true, since Hilton does send cancellation E-mails, whenever you cancel a reservation.

The cancellation of our room got forther implications when Krystal told me that ey were SOLD OUT for the duration of my 3 night stay. Aha called several hotels and found a room at the Quality Inn.

I ended up staying away from our party and traveling into their hotel on a daily basis.

Very disappointed on being left out without a room even though I had a confirmation number. Don't trust Hlton reservation systems anymore since confirmations numbers are not worth anything.

Stayed July 2012, traveled with family
Helpful?
5 Thank Ann-70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 18, 2012

We had a great stay in Garden Inn Napa. Morning breakfast was really good. Staffs are very helpful and welcoming and the hotel was clean as well.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atanu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
239 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed July 17, 2012

We stayed two nights at this hotel with no complaints. The staff was friendly. Coffee, tea, hot chocolate and fruit were available any time which was a nice touch. The room was clean and the beds were comfortable. This location was quite also. There is a place to purchase food and a small area that sold snacks also.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwaysfun2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Napa

Property: Hilton Garden Inn Napa
Address: 3585 Solano Avenue, Napa, CA 94558-2709
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Napa
#7 Family Hotel in Napa
#8 Business Hotel in Napa
#10 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Napa 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Hilton Garden Inn Napa hotel in Napa, California is one hour from San Francisco (in the heart of Napa Valley Wine Country). Enjoy complimentary WiFi, daily cooked-to-order breakfast in our on-site restaurant, evening room service, a heated outdoor pool/hot tub, complimentary 24-hour fitness room, 24-hour business center, 24-hour Pavilion Pantry and a 100% smoke-free facility. All rooms include microwaves, mini-refrigerators and Keurig(R) coffee machines with tea service. We also have 1,200 sq. ft. of meeting space for your next Napa, CA meeting at our hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Napa Hotel Napa
Napa Hilton Garden Inn
Hilton Napa
Hilton Garden Inn Napa Napa Valley, CA

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