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“Wine Train Delight” 5 of 5 bubbles
Review of Hilton Garden Inn Napa

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Hilton Garden Inn Napa
Ranked #9 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wine Train Delight”
5 of 5 bubbles Reviewed June 9, 2011

My girlfriend and i found an incredible deal for a "couples weekday getaway". For under $500 we have received a 2 night stay in a beautiful king bed delux room. Also included in the price is a lunch and tour on the Wine Train, Passes to 6 local wine tastings, a free bottle of wine, free made to order breakfast for both mornings, and some free waters for your room. One of the BEST package deals I have ever come across. Nights of June 7th & 8th, 2011

The first night we decided to have dinner at the hotel and we were very impressed with the fruit and cheese platter, Margarita Pizza, and bottle of Syrah from local winery. The two servers were very nice and full of Napa information. Breakfast omlettes are incredible, fruits are fresh, but the waffle was so-so...

Pretty damn close to perfect for the price....

  • Stayed June 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gypseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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892 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Redmond, Washington
Level Contributor
92 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed May 4, 2011

I stayed at the Hilton Garden Inn during a consulting project in the Napa Valley for two months (March-April 2011). From previous leisure visits to the region, I knew two things: quality lodging is at sort of a premium in that region, and that the prices would almost certainly reflect that. As such, the options were perhaps more limited than usual. So, rather than staying (as I often do) in an extended-stay property, I was based at this hotel.

From the moment I checked in, outstanding customer service presented itself as a huge draw to this hotel. Nearly everyone from the front desk staff to the restaurant staff were exceedingly courteous, liked to engage the guests in conversations, and were always checking to ensure that everything was to the guests' satisfaction. That never wavered for the duration of my stay. Of special note were Megan, Bunny, and Hannah at the front desk, and Becky in the restaurant. It is also important to note that while it is not uncommon for me to reach a point where I am recognized by name by the staff - not because I am a "demanding" guest, but because of the duration of my stays - the staff at this facility took it to another level. I continually observed that they would strive to "get to know" every one of their guests, even if they were only staying for one night. That kind of effort really goes a long way to make a guest feel welcome, and sets that facility apart from its competitors.

As for the accommodation itself - a room on the third (top) floor of the facility - it was adequate for my needs during the stay. The bed was exceedingly comfortable, the workstation comfortable and compatible for written or computer tasks. There were absolutely no issues with the Internet connectivity, which can be accessed either via ethernet cable or wireless. The bathroom was spacious for a guest room of that type. Storage space - closet and dresser - were more than satisfactory. I never really felt "cramped" in the room. Lighting and climate control were decent.

In terms of drawbacks, the channel selection on the TV (a nice flat-screen HD unit) was very limited and was very mediocre. Occasionally a moldy smell would be noticable near the entry door. One would also have to check the bedding (pillowcases, sheets) and bath towels to make sure there were no mold spots or other stains. The coffeemaker was a touch too small, and the "college boy" refrigerator was configured in such a way that it was difficult to store too much. Also, while the room was largely quiet, noise from the hallway and adjacent guest rooms was easily heard and could be disturbing. Fortunately, those distractions were minimal, as the noisiest of guests were often only there for one night, and usually on the weekends (Friday and Saturday nights).

As for the rest of the facilities, the business center was fantastic, in that it provided most everything (including a copier) needed for people like me. The laundry and exercise facilities were immaculate and in good working order. The rest of the public areas were also consistently clean and well-lit. I did not use the outdoor pool/jacuzzi during my stay, mostly because it rained for almost the entire month of March.

The restaurant served very good dinners, albeit a tad on the expensive side, and also had a selection of wines and beers that was certainly reasonable for a facility of this type. The breakfasts - which featured a limited continental service and a cook-to-order grill for omelets and the like - were also very good, but also a bit on the expensive side. I only ate breakfast there once or twice, if only because I couldn't really get past the fact that they didn't have an option for complimentary breakfast (for example, complimentary continental, and an additional charge if you opted to include one of the cook-to-order options). I tended more to eat dinner there once or twice a week.

This facility sits on a siding road along Highway 29, so it is easy to access the highway to travel up and down the Napa Valley. There is a Target, a Whole Foods, Trader Joe's, Safeway, and Ralph's all within a mile of the facility, so groceries are easy to come by. There are several restaurants within that same distance, and more further away, both elsewhere in Napa and up the Valley. However, as with nearly everything in the Napa Valley, it gets expensive really fast, and the businesses (including restaurants) close early, so travelers should plan accordingly.

All in all, this was a very pleasant stay. As I said, the outstanding customer service made all the difference in the world. While this probably wasn't an ideal facility for extended-stay travel, the customer service made it feel like one. I can't give it a full "Excellent" rating, if only because of a few of the drawbacks I noted. However, I am viewing this through the eyes of a business traveler. I wholeheartedly recommend this facility for leisure travelers visiting the Napa Valley for an overnight or a few days, because I certainly will return for any future leisure travel I make to the area. You would be hard-pressed to find a more pleasant experience elsewhere.

  • Stayed April 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Generic90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denham Springs, Louisiana
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed May 4, 2011

We just returned from Hilton Garden Inn and it was great! Very clean. Big room with refrigerator and microwave. We bought the room rate with breakfast included and it was worth every penny. They serve a full breakfast every morning, made to order along with a variety of cold items such as fruit, yogurt and cereal.
Crystal at the front desk was extremely nice and helpful.
There is a nice pool and hot tub. The hotel is right off Hwy. 29 and not far from shops, wineries and resturants.

  • Stayed May 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank deezoomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington Heights, Illinois
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 17, 2011

Will stay again....spaces rooms, great service, fab location. Good value for money.

Stayed March 2011, traveled with friends
Helpful?
Thank K T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed February 28, 2011

This is my fifth stay at the Hilton Garden Inn in Napa and have consistently experienced great customer service, and a restful night's sleep in a quiet, clean, comfortable and very accomodating room. Complimentary wi-fi (thank you very much!), my choice of pillow type, microwave and fridge, excellent mattress - and a newspaper delivered to my door. Basic comforts that mean everything when you're travelling - thanks again for a great stay.

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goldtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 12, 2011

No kidding, this is the best HGI I have stayed in. We travel 200 nights a year and I wish this hotel was in every city we go to. This is like the Model HIlton Garden Inn. The staff was super friendly and helpful. The meeting space and catering services were excellent. HANDS DOWN BEST BREAKFAST, they go above and beyond the traditional HGI breakfast, with to die for Breakfast Burrito, Crepes, Omlets and Eggs Benedict.

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mcmullins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
Level Contributor
183 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed January 1, 2011

Although beginning to show its age, the room was large and clean. The bathroom was small and clean, although some of the grout in the shower was discolored -- either accumulation of dirt or mold. Good amenities. Very quiet. I rarely heard any room to room noise.

The buffet breakfast featuring made to order eggs and omelets was very good.

Staff was polite and helpful. Only criticisms: The mattress felt old and lumpy and we are home now, and still waiting for that wake up call.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VenturaTraveler13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Napa

Property: Hilton Garden Inn Napa
Address: 3585 Solano Avenue, Napa, CA 94558-2709
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Napa
#7 Family Hotel in Napa
#8 Business Hotel in Napa
#10 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Napa 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Hilton Garden Inn Napa hotel in Napa, California is one hour from San Francisco (in the heart of Napa Valley Wine Country). Enjoy complimentary WiFi, daily cooked-to-order breakfast in our on-site restaurant, evening room service, a heated outdoor pool/hot tub, complimentary 24-hour fitness room, 24-hour business center, 24-hour Pavilion Pantry and a 100% smoke-free facility. All rooms include microwaves, mini-refrigerators and Keurig(R) coffee machines with tea service. We also have 1,200 sq. ft. of meeting space for your next Napa, CA meeting at our hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Napa Hotel Napa
Napa Hilton Garden Inn
Hilton Napa
Hilton Garden Inn Napa Napa Valley, CA

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