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“Beware of current owner”

Evans Transportation - Day Tours
Ranked #104 of 131 Tours in Napa
Attraction details
Reviewed October 3, 2013

Evans has been in operation for many years and has provided reliable service. I picked up a passenger from the SFO bus this week and had a totally different and disappointing situation. Her one piece of luggage had been removed from the undercarriage of the bus by the driver. It was saturated with beer... handles soggy, outside canvas wet, and contents moist...leather coat, cashmere jacket included. None could answer the question as to why it was wet and what was leaking from where. We asked to speak to the manager and instead the owner came to the front. He asked what was the problem and reminded us how busy he was. After demonstration of the situation with the bag at his feet...he asked "are you fine, did you arrive safely? . Then we're done. You got your money's worth. What do you want for $29?!" When that answer didn't quite satisfy the passenger he got louder and more aggressive. He said, "GET OUT of my building!" More ranting about how busy and louder-he would not produce a business card...arms raised saying "YES, I am the owner!" His final and shouted demand was that unless we left the premises immediately he was calling the police to remove us and to NOT use his service... His behavior was witnessed by a roomful of shocked passengers. The man may be unhinged. His response was certainly beyond expected and the appropriate. His arrogance and lack of concern was shameless.

3  Thank Joy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 23, 2013

Do not - Repeat - Do not use the shuttle service. They are not upfront with their fees. The driver brings you to their office and payment is cash only and it was $45 not $29 as advertized. Buyer beware

2  Thank Whitehawks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

We used Evans Transportation to return to SFO and really enjoyed our experience. I didn't know there was a service from Napa to SFO, our hotel host recommended it and booked us on it. It was most convenient as we didn't have to stress over bus, ferry & Bart times to manage on our own. The reception was friendly and welcoming and we really enjoyed our ride with Gary- our driver. Gary oversaw that my mom & returned to the right departure terminal, as it was different than what I had been told. Gary too, was friendly, helpful and professional. If I was to return to the Napa Valley I wouldn't hesitate to use this service again. Do note that the shuttle accepts cash only.

Thank wildflowers94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2012

Don't use this company for airport transportation. I took the bus from the Napa location to SFO. Once I arrived at the airport, the bus driver handed me the last bag out of the baggage carrier. It was not my bag. He had given it to some other customer. I was able to track down my bag, and get it back, but the delay caused me to miss my flight. When I followed up with the owner of Evans, he said it was not his driver's job to make sure the bags to to the right people. When I offered him suggestions on how to prevent this in the future, he said he had been in business for 29 years and wasn't interested in any suggestions. He did not offer any refunds or other alternatives. Stay away.

2  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 30, 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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