Let's start with the poor reception by the "host". The young woman was absorbed in whatever was on her podium and couldn't be bothered to look up at the guests. Her greeting question was "How may I help you?", still uttered without eye contact. Very bizarre question for a place where people usually come to eat and drink. Hint to management: a little bit of training goes a long way!
The food was tasty but no better than something I would whip up in my own kitchen and absolutely not deserving of the price. We tried to use a gift certificate we got for a Christmas gift and were informed by the "server" that they no longer work with Open Table. Incidentally, we checked later and according to Open Table, they still issue gift certificates for this restaurant.
While this place is no more expensive than most other pretentious restaurants in Napa, the level of service and staff demeanor left a lot to be desired. The strangest sight was seeing the wait staff meddling around the bar talking and staring at guests rather than actually serving. Occasionally, one would come around and clear a plate without uttering a word. In essence, the place felt very unwelcoming and the six pieces of ravioli served for dinner fell well short of making any impression, much less satisfy an appetite. The wine list is insultingly meager considering they are in Napa Valley!!! Reviewers who praise the wine list must have been severely deprived of good wine before dining there.
I associate Italian meals with warm-hearted service and hearty, fulfilling meals, and this place is just a bar with lots of pretense but none of the class that would go along with Italian restaurants you'd find in places like Chicago or Boston.
Needless to say, I would not waste my money there again, and would reserve it for the handful of places in Napa that are mindful of locals and maintain a consistently excellent level of service and quality of food.
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