Bought a 'deal' for two nights here at $150 a night. Here is what happened:
1. Arrived on time for the wine and cheese reception which consisted of a handful of cheese, one meat and some crackers that were put out in small quantities. The wine pouring were mostly tasting pours and so one had to ask for four tastings to maybe get a glass of wine in total.
2. We were then taken to our room that was set at 61F. The heat would not turn up. We called the front desk who sent a technician that couldn't figure out what to do. Even though we were initially told that there were no more available rooms to move us to and that a space heater would help. A second complaint got us moved to a different room that was warmer but the heat didn't work again. Joy.
3. Breakfast consisted of cheap, processed pastries and breads. They also ran out of the one decent croissant because they only order 2 every morning. For $150 a night, serve your guests a warm, fresh breakfast please.
4. Their housekeeping does not respect 'do not disturb' signs. They will come into the room even if you request they don't.
5. Upon check out, we informed the person on call of what happened. Instead of making the effort to take notes and use constructive feedback, she made excuses for everything that went wrong.
Nothing about this hotel inspires any confidence. It is fine if you are looking for a place to stay and the weather is warm enough but do not waste good money thinking this is a romantic getaway. They do not cater to you at all and their customer service is the worst I have experienced in Napa.
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- Also Known As:
- La Residence Hotel Napa
- La Residence Napa
- SENZA Hotel Napa, Napa Valley, CA