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“Perfect for touring wine country” 4 of 5 bubbles
Review of Senza Hotel

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Senza Hotel
Ranked #5 of 30 Hotels in Napa
Certificate of Excellence
New York City, New York
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect for touring wine country”
4 of 5 bubbles Reviewed November 17, 2012 via mobile

Visited La Residence while touring wine country. Property is a great little inn with a cute landscaped space. Decor is traditional elegance. Staff ways helpful and super friendly. I would definitely visit again.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank iamchrismai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 21, 2012
Dear cmaidance,

We appreciate the time taken to offer feedback from your recent stay with us in September.

When you find the time to return to the Napa Valley once more, we look forward to taking great care of you again.

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

599 reviews from our community

Traveler rating
    408
    129
    39
    18
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Milwaukee, Wisconsin, United States
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

This was our first time to stay at La Residence and will not be our last! The rooms are very nice and a good size if you will be there for more than a few days. The fire [place is a nice addition.

The breakfast and evening wine reception (at 6pm which is useful as a lot of places that offer this service do it at 4pm and you never are there for it) are both great.

Room Tip: ask for a room farther away from the road if there during colder seasons. With no leaves on the tre...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 16, 2012
Dear Dennis M,

Thank you for choosing La Residence to be your home while visiting the Napa Valley recently. I am happy to read that you intend to return to see us again in the future.

Our breakfast and nightly wine hour are great starting points to both your day and your evening and also allow the chance to mingle and meet other guests also.

When your schedule allows, we truly look forward to welcoming you back and assisting in any way we can to create another memorable time here in the beautiful place we call home.

Thank you for taking the time to review your stay.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

We stayed here for 2 nights in October and paid ~£270 per night. The property is attractive with well kept grounds. However, for the price we paid I have to say we were slightly disappointed. The check in area is something that you would expect in a b&b/hostel and our room (in the main house) although very large, clean and with a very comfortable bed, was far less luxurious than we had imagined based on the website and other reviews. We were lucky enough to have very good weather whilst in Napa and it was however lovely to sit out on the balcony by our room one day, although we basically overlooked the car park! The pool we did not use but is a nice addition (but is in the middle of the car park). Overall I have to agree with a few other reviews in that the website makes La Residence seem far more dreamy and superior than what we experienced, but all in all we had an enjoyable stay here and there was a very homely feel to the place. Contrary to some other reviews we actually found the breakfast to be perfectly adequate with fresh fruits, cereals, breads, juices etc. so no complaints there!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 15, 2012
Dear Lucy C,

Thank you for visiting La Residence in October and taking the time to offer feedback from your stay.

I am happy to read that you enjoyed your time with us in general and the comments offered for areas to potentially improve are very much appreciated and will be reviewed to find solutions.

We are always striving to improve our guest experience both before, during and after their stay with us and the input you have offered is very valuable to us.

I hope that should your travels allow a return visit to the Napa Valley that you may consider La Residence as an option to use as your base from where to explore Wine Country once more.

Thank you again for your review.

Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 1, 2012

We booked a two night, non-refundable stay a few months ago and the rate was not cheap for booking in advance. At $250/night, we were expecting a room on a grander scale and were fairly disappointed. We were taken to a corner room on the third floor. Not much of a view. The room is just ok. The shutters did not work properly so our room was somewhat dark during the day. The shower is a joke! I've seen larger shower stalls in cruise ships, where space is confined. Fortunately we're not large folks, or showering would have been a challenge. Also, why no coffee pot in the rooms? Many guests prefer to make the coffee (while still in their sleepwear) without having to put on street clothes, walk to the lobby and get coffee. Breakfast and the evening reception were mediocre.

On the plus side: The bed was comfortable and the TV works well.
Dinner next door at Don Giovanni's was excellent.

David

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 101Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 15, 2012
Dear 101Park,

Thank you for offering feedback from your recent stay with us.

We are always looking to improve areas in which to make our guests stay more memorable and rest assured that we will look to use your comments to address areas where we fell short.

I hope that if you have the time to visit the valley once more that you may consider us again as a place to stay.

If this is the case, I would like to assist personally in making your next stay more to your satisfaction.

Thank you again for your review, we truly appreciate it.

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 1, 2012

What a great place to stay! So I went out to Napa with the intent to propose to my then girlfriend (now fiancee). I was torn between doing it at one of the winerys we were to visit and the hotel. But when we got to La Residence, I knew I could pull it off in fine style there. I started a conversation with David, one of the hotel employees there and he immediatley sprung into action and helped me out. We did a lap of the property and picked out a nice spot amidst the vines and a nice fountain. The plan was to walk back from dinner (Don Giovanni) and take a short walk over to said location where I would propose. Beforehand, David let me know that he would have the location all set up with lit candles as well as a bottle of champagne waiting in the room afterward. Everything went perfect! We walked back from dinner and took a walk over to the fountain where I took a knee and popped the question. We returned to our room with champagne chilled and firewood waiting. I highly reccomend this place and if you do make a stay of it, say hello to David. He was extremely helpful in my little event and I have no doubt he will prove to be of utmost help to any of your needs. Bravo David! Definitely will stay here again if/when we visit next!

Joe

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 5, 2012
Dear Joe F,

I glad to see that you both had a fantastic and memorable experience for your stay and proposal with us in Wine Country. I am happy to read that David went above and beyond to make your proposal go off without a hitch!!

We look forward to welcoming you both back soon and assisting in anyway we can to make it as memorable as your last visit.

Congratulations and we hope to see you again soon!!

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed November 1, 2012

We stayed at La Residence over a three-night period (Sunday-Wednesday) recently at the tail end of our vacation out West. We struggled to find the ideal location in Napa and chose La Residence based on reviews on various sites. The other reviewers who mention the wonderful hospitality are correct. David went above and beyond to make our stay at La Residence both memorable and special. On Day #1 he shared suggestions with us on local wineries that offer specials on tastings and shared dinner recommendations. He had a great deal of knowledge about Napa area restaurants and wineries. This proved to be helpful. While I wasn't around, my boyfriend mentioned to him that he was planning to propose to me on the trip. David suggested proposing in the evening by the beautiful fountains in the front of the property. My now fiance did just that and it was very romantic. David surprised us that evening with chilled champagne in the room, firewood for our fireplace and a sweet note of congratulations from the staff. I hope to return many times in the future to enjoy this wonderful spot with my fiance/future husband!

We stayed in a cottage king and loved it. The room was spacious with a nice fireplace that we used and a small kitchenette. Our patio overlooked a small patch of grapevines. The room was very private and we preferred this over staying in the main building. We enjoyed the evening wine hour - the back patio is so nice and we liked the Hall wines offered. It is fairly secluded and hidden, so you may even drive by it the first time. Look for the Bistro Don Giovanni sign.

If you want a personal approach, excellent hospitality and a peaceful setting, look no further than La Residence for your next stay in Napa!

Room Tip: Personally loved the Cottage King option due to privacy and size of room!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KellyMc522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 5, 2012
Dear KellyMc522,

We want to say thank you for offering your thoughts and feedback following your recent visit to La Residence.

Your comments on your experience are what we all strive towards when taking up a career in hospitality, as these once in a lifetime experiences shall live with you forever, and we are very lucky to be able to be a part of it.

As for David, he is always looking to go above and beyond and in your instance, he did just that. I will be sure to share your comments with him as he had discussed his "plan" earlier with me and was very excited to be able to make it happen.

I am glad that you got to say "yes" on property and hope that you might consider La Residence as an option to get married at or have your wedding guests enjoy time with us too...... That is if you are looking for a wine country wedding!!

Lastly, congratulations and we hope to see you again soon!!

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed October 27, 2012

A very average quality country inn which seems to have a hype of a boutique hotel ... Except the outdoor patio (outside the breakfast room), there is really nothing boutique style about this place...
Standard rooms are a complete rip off since they don't offer anything more than a normal average size room with old furniture and draperies.

As for the suites and cottages, from outside they look appealing but from inside they are not that much better in furnishings to ask for outrageous room prices ..

The hotel website is quite misleading in showing the hotel situated within long sprawling vineyards, that is not completely true ... There are some grape wines on the property, but by no means it's a vineyard based facility especially in comparison to so many other gorgeous countryside inns in the area...

And Breakfast along with the evening wine hour is sooooo basic...

Room Tip: Unless you are getting something less than $150/night here, try avoiding this facility.
See more room tips
  • Stayed July 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Shelmehr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at Senza Hotel, responded to this review, November 5, 2012
Dear Shelmehr,

I would like to thank you taking the time to offer feedback from your stay in July with us.

I am disappointed to read that the Inn did not meet your expectations. Since the launch of our new website last year, we have made a concerted effort to show the Inn, the rooms and valley in which we are located in a very honest and detailed manner.

As with all feedback, we will review all points raised so we can continue to improve our operation.

Thank you again for taking the time to review your visit to La Residence.

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Senza Hotel

Property: Senza Hotel
Address: 4066 Howard Lane, Napa, CA 94558-1324 (Formerly La Residence)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
#9 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Senza Hotel 3.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
La Residence Hotel Napa
La Residence Napa
Senza Hotel Napa, Napa Valley, CA

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