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“Wonderful stay!”
5 of 5 bubbles Review of SENZA Hotel

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SENZA Hotel
Ranked #3 of 30 Hotels in Napa
Certificate of Excellence
Houston, Texas
Level Contributor
431 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Wonderful stay!”
5 of 5 bubbles Reviewed October 4, 2012

We just got back from 4 nights at this lovely hotel. The rooms were very clean and we thought the beds were very comfortable. I did overhear a lady complaining about her bed during breakfast, but both my husband and I and his aunt/uncle who were travelling with us loved our beds.

The staff is just wonderful!!! Do what you can to keep these people! The first night we had a small problem and Cara did an excellent job trying to solve it. We dealt with Kelly a few times in the evenings and absolutely loved her - both girls have great personalities! David is the other person who brought a bottle of wine out one night and was very nice. We loved the sitting area in front of rooms 14 and 15 (where we stayed). Great place to sit after dinner.

Although we loved our stay and will possibly return here in a few months, I do have a few suggestions... Room 15 is behind the front desk - please turn the phone ringer off or way down after 11pm. Apparently there are some people who want to speak to someone at the front desk at 1 or 2 in the morning, and we could very clearly (and loudly) hear the phone ringing - or roll it straight to voicemail with no ring since no one is at the desk at those hours.

This one is small... but I like oatmeal. We've stayed at 5 other places in the valley and every other one of them had oatmeal in the morning. It's easy to make and keep warm, and it's rather healthy and can really fill you up. The quiche was ok, and we did like the bread/muffin assortment.

Thanks again for a terrific stay!!! We hated to leave.

Room Tip: We were on the bottom floor and could clearly hear people above us walking. It wasn't a huge de...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SherriLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, October 10, 2012
Dear SherriLR,

Thank you for spending four nights with us here at La Residence and taking the time to review your stay with us.

I am happy to read that rooms 14 & 15 worked out well for you and your friends and made use of the patios to relax further.

Rest assured that we review all comments to see if there are areas of improvement to be had, and as such turned down the ringer on the telephones following your conversation while you were here with the front desk, preventing any chance of disturbing our guests.

I can also confirm that upon your return we will be having our fantastic oatmeal in the dining room for you. During the summer months we have found that oatmeal is not as popular as other items, yet will take note to make sure we make it available immediately and moving forward.

I will be sure to pass along your comments to the fantastic staff we have here, you are correct that we are fortunate to have a such a caring, professional family of people that work at La Residence.

Once again, thank you for your comments and I do look forward to welcoming you back soon to La Residence.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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633 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Sherman Oaks, CA
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 1, 2012

I recently took my team of 7 to La Residence for a retreat. From beginning to end, the staff and service were top notch. Check-in was a breeze. The meeting room was well-appointed and comfortable. Alana made sure we had everything we needed from daily coffee and tea service, to meal catering, to AV support, flip-charts, pads, pens, etc. The location is gorgeous and quiet. Breakfast was lovely and evening wine and cheese was the perfect way to end each day's work! Toiletries were Molton Brown and had a gorgeous scent. As suggested, we had a team dinner at Bistro Don Giovanni which was also fabulous. Staff were always eager to assist and had wonderful recommendations. My only regret was that I was unable to stay longer. I will most definitely be back!

  • Stayed July 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Deborah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, October 3, 2012
Dear dnucatola,

Thank you for taking the time to offer feedback from your stay with us in July. We are very pleased to see that you and your team had the perfect blend of productivity and relaxation with us.

We are very fortunate to have the perfect meeting location set among the vineyards here on property, which allows for a unique all round experience for our guests.

We look forward to taking good care of you once more when you find the time to bring yourself or the team back to La Residence.

Thank you again for your review.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Connecticut
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 25, 2012

This B&B was so elegant, among its own vines of grapes, clean, up to date while being rustic and "vineyard" like. It had Molton and Browne toiletries! Daily wine and cheese hour was superb and the breakfast included every morning was full of healthy options!

We highly recommend this place in Napa and will certainly return on next trip there someday. It was much more than we expected.....such a balance of up to date style while being quainte among the vineyards.

*It does not include a fitness center or a restaurant.....but it is near plenty of amazing restaurants in Yountville a few miles away and there are Napa Valley Bike tours for some fitness activities.

Room Tip: We stayed in the Cottage King.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, September 28, 2012
Dear Stephanie C,

Thank you for choosing La Residence as your place to stay when visiting Wine Country recently.

It is very gracious of you to offer such a candid insight of your stay here and we are glad we exceeded your expectations.

Rest assured, we will be looking forward to your next visit to us and will have your Cottage King room ready once more for you to enjoy.

Please do not hesitate to contact us directly when you find the time to return.

Thank you again for your feedback.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield Beach, Florida
1 review
5 of 5 bubbles Reviewed September 25, 2012

We just spent a night in this terrific Inn in the heart of wine country. It is ideally located just off the beaten path. The photos don't do it justice. It's close to all the surrounding wineries and evening sorties to many near by fine dinning spots are a breeze. The amenities and ambiance are second to none in Napa. Great wine tastings and the staff catered to our every need. We are back home and sad to be gone but the wonderful memories of our stay will sustain us until our next visit.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iggy7295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, September 26, 2012
Dear iggy7295,

Thank you for the glowing review of your stay at La Residence. We are very lucky to have a beautiful canvas in which we are able to work.

It is fantastic to read that you were able to enjoy everything that we offer and beyond in the valley.

Please don't be too sad that this visit is over as we will be ready and waiting to take good care of you when your schedule allows you to return once more.

Thank you again for your feedback.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

As first time guests of La Residence in Napa, we were very impressed. Prior to our visit, we got a very welcoming email from Kimberly, who offered to help set up tastings and arrange dinner reservations. Her suggestions were great, so we could relax and enjoy a stress-free vacation. Our room was very clean, cozy and comforable. The surrounding area was beautiful and looked forward to their delicious breakfasts as well as their daily wine & cheese receptions. We highly recommend La Residence if you want to relax and enjoy a nice quiet get away in Napa Valley.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, September 25, 2012
Dear Laura C,

Thank you for spending time with us recently here at La Residence and offering feedback from your stay.

We are happy to read that you made the most of your time in the valley and the concierge helped in part to make it stress free.

When your travel plans allow a return to Wine Country, we hope that you may consider La Residence as your home away from home once more.

Thank you again for your review.

Best regards,
Graham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eureka, Ca
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed September 17, 2012

Graham and his staff went above and beyond our expectations on this trip. It was the first trip away from our 3 children, our 5 year anniversary and my husbands 40th birthday! We were greeted with a hand written card, cake and champagne and a FABULOUS room. It really felt so personalized, like they cared. A+ for customer service! The wine and cheese hour was awesome and the breakfast was perfect. The jacuzzi was an awesome way to relax after a long day of tasting fabulous wine. Road noise wasn't a problem for us, as some other reviews say. We didn't hear a thing! It's a really charming little property. That was our 3rd trip to Napa. We have also stayed at Vino Bello and Meritage...what makes La Residence stand out above those two (for us) was the smaller size, attention to details and the personal service. We would love to return someday!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank finewine35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, September 18, 2012
Dear finewine35,

Thank you for finding the time to enjoy some relaxing time with us here in wine country to celebrate your 2 special events with us.

It appears that you enjoyed all the amenities we offer here and with that we hope that it isn't too long before you are able to join us once more.

When your schedule allows, please do not hesitate to contact me directly and I will be more than happy to make sure you have a repeat of your recent visit once more.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 15, 2012

After having read such great feedback on TA we decided to book a three night stay in La Residence as part of our California Road trip. From the moment we arrived we were made to feel welcome by the staff who went out of their way to gather information and book local reservations.

The place itself is extremely charming, the rooms are nice and big and the beds are without doubt the comfiest I've ever slept in. EVER.

As for location it's extremely well placed making it very easy to get around. If you're not driving, taxis are easy to come across and reception are always happy to book these for you. There are some fantastic wineries nearby (Merryvale in particular) and the nearby italian restaurant is pretty good too.

All in all I would definitely recommend La Residence, the breakfast could offer a little more variety but I am a fussy eater :)

  • Stayed August 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dippo82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaResidenceNapa, General Manager at SENZA Hotel, responded to this review, September 26, 2012
Dear dippo82,

Thank you for spending 3 days with us during your visit to California, I hope the rest of your holiday was an enjoyable as the time spent in Napa Valley.

You are correct in noting that the location of La Residence is perfect for exploring wine country and beyond.

If you ever return to California in the future, we would hope that you might visit the valley once more and stay again.

Thank you for your feedback and trusting the reviews on trip advisor to make your decision to stay with us.

Best regards,
Graham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENZA Hotel

Property: SENZA Hotel
Address: 4066 Howard Lane, Napa, CA 94558-1324 (Formerly La Residence)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Napa
#4 Romantic Hotel in Napa
#5 Business Hotel in Napa
#9 Family Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — SENZA Hotel 3.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
La Residence Hotel Napa
La Residence Napa
SENZA Hotel Napa, Napa Valley, CA

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