We just got back from 4 nights at this lovely hotel. The rooms were very clean and we thought the beds were very comfortable. I did overhear a lady complaining about her bed during breakfast, but both my husband and I and his aunt/uncle who were travelling with us loved our beds.
The staff is just wonderful!!! Do what you can to keep these people! The first night we had a small problem and Cara did an excellent job trying to solve it. We dealt with Kelly a few times in the evenings and absolutely loved her - both girls have great personalities! David is the other person who brought a bottle of wine out one night and was very nice. We loved the sitting area in front of rooms 14 and 15 (where we stayed). Great place to sit after dinner.
Although we loved our stay and will possibly return here in a few months, I do have a few suggestions... Room 15 is behind the front desk - please turn the phone ringer off or way down after 11pm. Apparently there are some people who want to speak to someone at the front desk at 1 or 2 in the morning, and we could very clearly (and loudly) hear the phone ringing - or roll it straight to voicemail with no ring since no one is at the desk at those hours.
This one is small... but I like oatmeal. We've stayed at 5 other places in the valley and every other one of them had oatmeal in the morning. It's easy to make and keep warm, and it's rather healthy and can really fill you up. The quiche was ok, and we did like the bread/muffin assortment.
Thanks again for a terrific stay!!! We hated to leave.
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- Also Known As:
- La Residence Hotel Napa
- La Residence Napa
- SENZA Hotel Napa, Napa Valley, CA