We live in the Bay Area and visit the Napa Valley wine country frequently. There are many excellent restaurants to choose from. Today we chose Norman Rose Tavern based on a review from a recent issue in Sunset Magazine. It's certainly a step up in decor, atmosphere and menu from your regular "tavern" but that's about it. The food was over-priced and the service was just okay. My burger ordered well-done came oozing blood. When I showed the waitress, she said it wasn't her fault and took it back to the kitchen. It was returned to me still pink, which is not well-done. The waitress took it back to the kitchen again. Well, as you can imagine, when I finally got my three-time cooked burger back, my husband was pretty much done eating. What killed the experience; however, was that there was no offer of a price adjustment. A respectable restaurant would have offered a discount or even my burger for free. Next time, we'll head to one of the other many restaurants.