Just back from a weekend in Napa - 10 of us were celebrating a friend's 40th birthday. One of our stops included a tasting at Trefethen. While their wines are spectacular, the service and terrible attitudes will greatly diminish the experince. Specifically, we had trouble with a leaking cork on a $160 magnum of wine (just one of several purchases)and simply asked that it be replaced...instead of apologizing and correcting the issue, the bratty little girl behind the counter made a huge fuss (embarassing herself and the winery in front of many customers). I bought the wine for our group to enjoy with a picnic lunch, but the Trefethen experience simply put a damper on our spirits. Most would agree that this winery produces some exceptional wine, however there are MANY competitors with this talent...and they have the people skills to keep customers coming back. My hat is off to 'Mike' who came out of the back, recognized the situation that his foolish colleague had created and finally replaced the wine. I would encourage people to avoid the hassle at Trefethen and visit one of the other 400 friendly producers.
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