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Reviews (2,265)
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All reviewsglass of winelarge loftnon alcoholic beveragesterrace barloft roomparking garagerain showerself parkmini barwithin walking distanceheart of downtownfire pitmodern hotelhardwood floorsdouble sinkssoaking tubhuge shower
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Reviewed August 21, 2017

This hotel was in a great location, room was clean and nice. A bit on the loud side with the AC unit however. Our room faced the open bar area so if you want quiet request an outside facing room. Best Italian restaurant right across the street literally.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
1  Thank X9748KWcindyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2017

Love the location. Walking distance to many top rated Napa restaurants. Waitstaff is outstanding. There is free parking available next door and valet parking if you want. Close to both Hwy 29 and Silverado Trail Rd and an easy drive to /from the airports.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Andaz
Thank RJ702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2017 via mobile

First of all this hotel is great for those that simply want to check in and walk around town, the location was perfect for us.

Check in - 5 out of 5. Easy, fast check in with a wine glass reception.

Room & ammenities - 5 out of 5. The hotel has a nice bar and restaurant for those after hours/nightcap purposes. Very nice modern room, nicely decorated and spacious. The concierge service was very good and managed to get us on an early morning tour even thought it was 9pm when we arrived.

Service & Price - 4 out of 5. We did had a small hiccup with the room in that after coming back from a 8 hour winery tour the room had not been done. We spoke with the front desk and it was rectified by the time we came back from dinner, pricing was on par with other hotels in the area.

Overall if not for the issue with the room not being done this would've been a 5 out of 5 review, the hotel's location is perfect and the rooms are very nice. We will definitely be coming back to this hotel.

Stayed: August 2017, traveled as a couple
Thank donchz999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2017 via mobile

Difficult to say anything bad about this hotel. Great reception, from the car valet to the glass of wine and the concierge advice. Room was nice, if a little small. Breakfast is amazing and there are some great restaurants nearby. I really like the way the hotel has tried to integrate itself into the Valley with local products etc.

Only complaint - it was impossible for me to book this hotel online when I added a child to the reservation - you need to call up.

Stayed: August 2017, traveled with family
Thank Green_kermit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2017

With a confirmed reservation, and a pre-check in on-line, we drove up to Napa to celebrate a wedding anniversary. As a longtime Hyatt passport member, I was surprised to be told that our room would not be ready until 5:30. I called the hotel at 5, and asked to speak to a manager. That was unsuccessful, so, I called central reservations for assistance. They offered to cancel the reservation for me. Without an apology from the hotel, we drove back to the city. An unprofessional and naive way to treat guests.

Room Tip: loft with balcony
  • Stayed: August 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank mavengirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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