I have stayed in this hotel two times. The first time my wife and I stayed here the food and service were excellent. The chef came to the table and talked to us and checked on how everything was. The second time was last week. It was very poor; while the front desk was very courteous and the bell staff was great too, the restaurant staff was unwelcoming and the chef was very cold. I am guessing that you have a new chef. The "sous chef" was agressive and not kind to his staff; we could hear him at the back of the dining room. Then we had the misfortune of running into the GM at check out. I didn't get her name nor did I wish to speak with her, so very rude, I've never seen someone berate her staff in such a way as to make it seem that she was caring all the while belittling them. If this were one of my employees I would have serious reservations about her, and putting her in front of guests. Her poor attempt at southern charm was offending as I am from the south. In closing I would like to say go back to opening staff, you had a winning crew there. If you stay with what you have, you're doomed to be nothing more than a mediocre, over priced hotel.
- Official Description (provided by the hotel):
- Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more less
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- Also Known As:
- Avia Napa Hotel Napa
- Avia Hotel Napa
- Andaz Napa Napa Valley, CA