From the first interaction with this property we had a wonderful experience.
Upon arrival the door man was most gracious and helpful waiting until the top was down so he could lift two hevy bags from the back seat with a smile. There are no reservation desks with someone behind it. The are well groomed individuals neatly dressed who picked up a tablet to assist us. Upon confirming the need for two beds in the room they asked if they could upgrade us to a suite at no charge Even though the reservation had been made in January of 2012 @ a steeply discounted rate.. The suite was comfortable, well appointed and had a fireplace viable from two rooms.
The dining staff were most attentive and accommodating. We had friends from the area join us for the first seating of Thanksgiving dinner. There was never any push from any staff that we had to leave the table for the second seating. We awere able to enjoy our friends without a hitch for as long as we wanted.
Our flight was at 6:10am the following Tuesday in SF and the staff was chipper and alert upon our check out in time to catch the flight.
I highly suggest any one contemplating Napa stay in this property.
- Official Description (provided by the hotel):
- Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more less
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- Also Known As:
- Avia Napa Hotel Napa
- Avia Hotel Napa
- Andaz Napa Napa Valley, CA