Left the hotel at 10:00am & came back at 2:pm. Found our room not made up, called down and requested for housekeeping to clean the room. I was assured they would have someone up there asap. Came back at 3:00pm, not cleaned. Went downstairs & again was assured someone would get on it right away. While in the bar, a supervisor came over and assured us the room would be taken care of and that she would come back and let us know when it was finished. One hour later went up to room, it was finally done at 4:pm. Lots of concern from everyone but no follow through! I have learned that when you leave your room either call housekeeping or stop by the front desk and ask for housekeeping. Very upsetting considering the day before we could not check in to our room till 4:00pm and during this fiasco they were checking people in left & right. Would have been nice if they paid attention to the guest they already have! One the +side, bed very comfortable & good location in Napa.
- Official Description (provided by the hotel):
- Andaz Napa. A fresh, relaxed take on modern travel that embodies the art of living well by infusing local authentic experiences, inspiring design the highest levels of service and a sophisticated sense of place. This lifestyle boutique hotel combines understated elegance with all the enthusiasm of a gracious local host, ideally situated in the heart of downtown Napa. Steps away are various attractions such as world-class wine tasting rooms and restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater and much more. The uniqueness of Andaz begins the moment you arrive. An Andaz host will greet you, and can check you in on the way to your room or you can take a moment and enjoy a complimentary beverage in the Andaz lounge while you check in. Our lounge is an open, communal space that replaces the traditional lobby and is perfect for drinks in the evening or a quick coffee in the morning. Our rooms feature luxurious king beds, 9-foot ceilings, hickory hardwood floors, and Eastern White Marble bathrooms with oversized walk-in showers and waterfall shower heads. We also offer complimentary wired and wireless internet, complimentary self-parking and complimentary non-alcoholic beverages and snacks. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Priceline, Hyatt Hotels Corporation, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Andaz Napa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Avia Napa Hotel Napa
- Avia Hotel Napa
- Andaz Napa Napa Valley, CA