It's rare that one might write another review of a hotel that they assigned a scathing one star review. Obviously, most would choose not to revisit. However, in the interest of fairness to the management and owing to the fact that I returned due to tagging along for my wife's annual conference which is held there, I felt that an update was deserved and therefore warrants another review.
The main issues last year were the horrible service, inattentive staff, terrible check in and most of all, the room. The hotel has a large block of rooms about 1/2 mile down the road from the main resort area. From the outside they look like dated small townhouses or condos and are stacked four to a unit. Last year they assigned us a downstairs room which was really sort of an extension of the other larger unit. In itself, this is not the most horrible situation if the price is reasonable. (Napa Valley is an overpriced ripoff; be warned if you have never been there). But what passed as a room of the 21st century last year was utterly ridiculous with an ancient air conditioner that barely functioned, amenities less than a Super 8 and dated furniture that looked like a porno motel.
This year we were once again assigned a room in the same block only they gave us an upstairs room. Much to my surprise, the room was completely updated from last year and was almost cozily cute, albeit quite small. Sliding door closet mirrors gave the room a larger feel. Upon walking in, I was happy to see an actual thermostat that functioned according to what is needed for an area that often sees 90 degree days. The room itself had a completely different feel; The cheap having-a-weekday-affair look was replaced with modern furniture that included a glass table, bedside stands with nice lamps, an IHome clock radio, more expensive looking chairs, two cute pictures on the wall and most of all, a Keurig coffee machine (not found in many hotels at all).
The bathroom hadn't really changed much but has nicer tile in the washing area and lighting that is more appropriate for a Napa Valley hotel. Amenities even included designer soap and shampoo which is a change from last year. The shower is insanely small but serves its purpose and the water pressure was good. (California remains in severe drought so don;t expect much from any hotel). Best of all, the towels seem to have been replaced with heavy thread counts; they are plush and nice.
The upstairs room has a small balcony with two standard wicker chairs and a glass table which is pleasant in the early morning but with no view of anything. Perhaps the best part was the bed. The mattress is very comfortable; the sheets were nicer than last year and the pillows gave us both a good night's sleep.
Regarding the property itself, the location is nice and relatively convenient but obviously this is not different than last year. I will congratulate the staff for being significantly more attentive than last year's check-in disaster; However, bear in mind that the conference was held was during Easter weekend this year and they may have been much less busy than normal. The bartenders, wait staff and lobby people did seem to try harder than last time.
Negatives are down from last year but a few minor issues: The main pool had absolutely no towels in the towel area and several guests seemed quite annoyed at having to search down staff to get some. I can't comment on the other amenities but will say that the pool is nice but nothing special as are the tennis courts which look dead if it's not summer. The food for our banquet was good but again, not five star quality.
Owing to the fact that the Napa Valley is very pricey, I would now say that the $209 room price was a good value if you don;t mind a small but comfortable room that is far from the main resort area. However, as stated previously, this is NOT a fine luxury resort; It remains dated relative to other choices and not nearly up to par to the nicer chains or luxury resorts. But the old Victorian like property has a certain charm so if you're including Napa Valley as part of a longer California trip, you might want to save your money for some of the five star restaurants that really are worth the cash and stay at a more reasonably priced "resort". Just think of it as a nice Best Western.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, TripOnline SA, Cancelon, Priceline, HotelsforEveryone, Evoline ltd, getaroom.com and HotelQuickly so you can book your Silverado Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA