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“Improvements have upgraded its status from Super 8 to comfortable but not luxurious”

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Silverado Resort and Spa
Ranked #17 of 30 Hotels in Napa
Certificate of Excellence
Guatemala
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Improvements have upgraded its status from Super 8 to comfortable but not luxurious”
Reviewed May 13, 2014

It's rare that one might write another review of a hotel that they assigned a scathing one star review. Obviously, most would choose not to revisit. However, in the interest of fairness to the management and owing to the fact that I returned due to tagging along for my wife's annual conference which is held there, I felt that an update was deserved and therefore warrants another review.

The main issues last year were the horrible service, inattentive staff, terrible check in and most of all, the room. The hotel has a large block of rooms about 1/2 mile down the road from the main resort area. From the outside they look like dated small townhouses or condos and are stacked four to a unit. Last year they assigned us a downstairs room which was really sort of an extension of the other larger unit. In itself, this is not the most horrible situation if the price is reasonable. (Napa Valley is an overpriced ripoff; be warned if you have never been there). But what passed as a room of the 21st century last year was utterly ridiculous with an ancient air conditioner that barely functioned, amenities less than a Super 8 and dated furniture that looked like a porno motel.

This year we were once again assigned a room in the same block only they gave us an upstairs room. Much to my surprise, the room was completely updated from last year and was almost cozily cute, albeit quite small. Sliding door closet mirrors gave the room a larger feel. Upon walking in, I was happy to see an actual thermostat that functioned according to what is needed for an area that often sees 90 degree days. The room itself had a completely different feel; The cheap having-a-weekday-affair look was replaced with modern furniture that included a glass table, bedside stands with nice lamps, an IHome clock radio, more expensive looking chairs, two cute pictures on the wall and most of all, a Keurig coffee machine (not found in many hotels at all).

The bathroom hadn't really changed much but has nicer tile in the washing area and lighting that is more appropriate for a Napa Valley hotel. Amenities even included designer soap and shampoo which is a change from last year. The shower is insanely small but serves its purpose and the water pressure was good. (California remains in severe drought so don;t expect much from any hotel). Best of all, the towels seem to have been replaced with heavy thread counts; they are plush and nice.

The upstairs room has a small balcony with two standard wicker chairs and a glass table which is pleasant in the early morning but with no view of anything. Perhaps the best part was the bed. The mattress is very comfortable; the sheets were nicer than last year and the pillows gave us both a good night's sleep.

Regarding the property itself, the location is nice and relatively convenient but obviously this is not different than last year. I will congratulate the staff for being significantly more attentive than last year's check-in disaster; However, bear in mind that the conference was held was during Easter weekend this year and they may have been much less busy than normal. The bartenders, wait staff and lobby people did seem to try harder than last time.

Negatives are down from last year but a few minor issues: The main pool had absolutely no towels in the towel area and several guests seemed quite annoyed at having to search down staff to get some. I can't comment on the other amenities but will say that the pool is nice but nothing special as are the tennis courts which look dead if it's not summer. The food for our banquet was good but again, not five star quality.

Owing to the fact that the Napa Valley is very pricey, I would now say that the $209 room price was a good value if you don;t mind a small but comfortable room that is far from the main resort area. However, as stated previously, this is NOT a fine luxury resort; It remains dated relative to other choices and not nearly up to par to the nicer chains or luxury resorts. But the old Victorian like property has a certain charm so if you're including Napa Valley as part of a longer California trip, you might want to save your money for some of the five star restaurants that really are worth the cash and stay at a more reasonably priced "resort". Just think of it as a nice Best Western.

  • Stayed April 2014, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
2 Thank rodi2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 22, 2014
Dear Rodi2008,

I appreciate the time and detail in your comments from your most recent stay with us. Obviously, while we would like to see 5 star reviews, I can appreciate the fact that your visit this time was better than the last and it sounds like you are seeing all the recent changes we have done over the last couple of years.

With regard to the negatives you had, I will be following up with our pool staff to ensure that we are properly stocked with plenty of towels for guests - especially during the hot days. The tennis courts were all just recently repainted and the courts near the mansion have just reopened last week, so the lack of players was probably due to the fact the courts were closed for repairs. We have seen many more players start to return and anticipate many more during the course of the upcoming summer.

Again, I really appreciate your feedback and hope we are able to welcome you back in the future as I am confident we can make your next stay even better. Thanks for your feedback!

Warm Regards,

John Evans
Managing Director
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Denver, Colorado
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed May 11, 2014

My husband had a partner retreat at this property last fall, and I can't say I was disappointed with it being in Napa! I hear that it is fairly difficult to find 60 rooms in one location in Napa, so I can see why they picked the Silverado. It appears to be individually-owned condos surrounding the main house of the hotel, and they manage the renting of the condos for the property owners. Consequently, the room we stayed in was dated and could have used new carpet, etc. However, it was convenient in that we had a covered parking spot right out front of our room, and we were in a great location for getting around Napa. The overall property was nice, and they did a great job of hosting our group.

Stayed November 2013, traveled on business
Helpful?
Thank brooke103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 22, 2014
Dear brooke103,

Thanks for your review! I am glad to hear things went well for your husband's retreat here at the Resort. Based upon your comments it sounds as though you may have stayed in one of our deluxe rooms. I highly recommend that you come back and try one of our premium rooms as I am sure you will love it. All of our premium rooms have just been renovated and we are receiving some great reviews on the new look.

I hope it won't be too long before you can come back again and try them out. Again, thank you for your comments.

Warm Regards,

John Evans
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2014

We stayed at the Silverado last week, after not being there for quite some time. We had always enjoyed our previous stays, and appreciated the heritage of the hotel, golf course and property. Admittedly, there had been some newer, more current choices in the past.

The new rooms are fantastic. They are designed much like small custom homes, and have a ton of great touches.

I hadn't played the golf course since the makeover, either. I always enjoyed the heritage and history of the old layout, but Johnny Miller really outdid himself this time. The course was beautiful and pristine. The clubhouse staff and starter were fantastic and super helpful. Overall, one of my best golfing experiences (regardless of my score) that I have had in the past few years.

The food was great, and service was fantastic. They had a very eclectic selection of entrees, even at breakfast. My wife ordered one of our favorite dishes that we have never found inside the states.... chilaquiles.

I can't speak for the spa, personally, but I can tell you that my wife came back refreshed and said it was a great experience.

All in all, one of the best couples getaways that we have had in our 17 years of marriage. She got what she wanted to do... Spa and wine tasting, I got to do what I wanted to do, Golf and hang with her in a great private space.

We will be back soon and often!

Room Tip: I personally liked that our room opened straight up to the range and chipping green. When my wife w...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 22, 2014
Dear Michael,

Now this is the kind of review we hope to get from every guest that walks through the doors of Silverado Resort and Spa. Thank you for your kind words. I am so glad that you had an excellent experience and we will look forward to welcoming you back in the very near future.

Thanks again for your review!

Warm Regards,

John Evans
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacifica, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2014

My friend and I arrived at the Mansion at Silverado for our birthdays. We arrived on May 2, 2014, at 3pm. We were greeted by friendly Bell Captain Mark who opened our car doors and helped us to the Mansion for check in. I requested to have my luggage brought into the condo and Mark assisted me throughout the check in process and opened the gate electronically while driving behind me towards the gated condo area.

Mark and Malik, a new Bellman on his first day of work at Silverado, brought in my many pieces of luggage, coolers, and shopping bags. They placed each item in the proper rooms, kitchen, and living room with friendly smiles, and professional service. Due to several cars being parked improperly behind my carport, it was difficult for me to get into my parking space. Mark called security immediately to correct this situation and the cars were removed so that I could exit the carport without damaging my car!

When it was time to depart, I called the front desk and asked for a Bell Captain to help me with my luggage. Enrique arrived with a smile and happy disposition. He was professional and efficient.

The two bedroom suite was clean, with a fireplace, and beautiful view of the golf course. When we needed toothpaste, the housekeeping staff brought it right to our door even though the hour was late.

We had the pleasure of the professional services at the Spa, including a fantastic haircut from Kristin, and restorative massages from Jose and Christine. The amenities were above and beyond our expectations and the pool area is wonderful!

I will certainly be returning to Silverado!

Room Tip: Lower level units are easier access.
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  • Stayed May 2014, traveled with friends
    • Value
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Helpful?
2 Thank Parlezdlh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 27, 2014
Thank you very much for your review. I am pleased to hear that you had such an enjoyable visit with us and really glad that you took the time to mention some of the great associates you had encounters with. Mark, Malik, Enrique, Kristin, Jose and Christine, will no doubt be very happy that you mentioned them in your feedback.

I appreciate your time and hope that it won't be long before you can come back and visit us again.

Warm Regards,
John Evans
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2014

We had a confirmed reservation for a "Junior Suite Mansion Superior." When we were being driven to our room, we discovered we had the lowest level room (240 sq ft) which was far from the main hotel and did not have parking by the unit. The check-in clerk did not even mention that they did not have the room we reserved, nor was an offer made intially to adjust the price! Only when we returned to registration did the clerk acknowledge that he gave us a much lower level room and that no other rooms were available. We spoke to the manager on duty and although he was nice and offered to comp a night, he too said he had no other rooms. In the end he comped us two rounds of golf. We had to spend 90 minutes on the phone before we were able to find another suitable place to stay. First time ever that we have had a resort not honor a reservation. They did not even send an email or call to let us know ahead of time.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank mark_lehrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 27, 2014
Thank you for letting us know about your recent visit to Silverado. I am so sorry to hear that your visit was not what you were hoping it would be and that your room reservation was not honored. We did have a tricky situation over the weekend of your visit with us and one where we had to make some room moves. While we do always try to contact our guests beforehand if we ever encounter this situation, it sounds like this particular situation was unavoidable and happened last minute. For that we are very sorry. We would like you to know that this isn't something we typically run into and I hope it won't deter you from visiting us in the future as I know we would be able to make your next stay much more enjoyable. I appreciate your feedback.

Warm Regards,
John Evans
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 3, 2014 via mobile

We were there to look at having our wedding there. The staff was really friendly, and Mark was really helpful in showing the different venue sites available. The golf course looks well maintained! Mark was really knowledgeable and friendly. Would like to come back and play golf sometime!

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Luke H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 27, 2014
Thanks so much for your kind review. I am glad to read that you were impressed by our staff, particularly Mark. We would love to have you back for a round of golf and maybe even your wedding! Please come back and stay with us soon.

Warm Regards,

John Evans
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 2, 2014

We arrived for a conference only to discover that the reservation made by the company was for the next day. They accommodated us, but our room was the equivalent of a motel room of another era, replete with under the window wall air conditioner and an old Phillips TV that only showed a few channels, all quite snowy, so that watching it was not worth the time. The room had been cleaned, but there was no soap and even when we requested it we only received 1 bar so that we had to share it with the shower. The next day after the room was cleaned there still was only the one bar, so that I had to call again before finally receiving a bar of soap for the sink and replacement shampoo. Calling was another issue, as there was no answer at Housekeeping, Concierge or the Front Desk. What was so frustrating was that everyone we knew at the conference had very comfortable two room suites with flat screen TVs. There was no sense asking to move as we were only there for three nights, but as the spouse of the conference attendee who was recuperating from surgery I ended up spending a lot of time alone in that dismal room.

Room Tip: Ask for a suite as close to the main building as possible, as the rooms are spread out and you hav...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NMLNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John E, General Manager at Silverado Resort and Spa, responded to this review, May 30, 2014
I would like to extend my thanks to you for taking the time to let us know about your visit with us. I am sorry to hear that your stay was less than exceptional and that you did not enjoy the room you stayed in. We do have many other additional options to choose from and most all of the rooms on property have recently been remodeled. I do hope that you have the opportunity to return and experience one as I am confident you will have a much better experience.

Thanks again for your feedback.

Warm Regards,
John Evans
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silverado Resort and Spa

Property: Silverado Resort and Spa
Address: 1600 Atlas Peak Rd., Napa, CA 94558-1425
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Napa
#7 Business Hotel in Napa
#11 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Silverado Resort and Spa 3*
Number of rooms: 380
Official Description (provided by the hotel):
Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more   less 
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Also Known As:
Silverado Hotel Napa
Silverado Resort Napa
Silverado Resort And Spa Napa, Napa Valley, CA

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