We were there for a conference with about 100 guests. Taken as a whole, the conference went pretty well but it was not without its hick ups. First, let me say that the golf courses were great. The North Course is getting ready for a PGA event next October. Add to that the fact that much but not all of the facility has been renovated or updated. The problems we had were mostly with service related areas. More on that in a moment.
In preparing for the conference, I read many Tripadvisor reviews that commented about how the resort was old and tired followed by responses from the resort that most of the rooms had been "updated" or were being updated. We stayed in an "updated" suite. Even though it had been "updated" it had a 1970s feel to it. And the new "updated" carpet smelled like the dreadful smelling carpet in the bar at the Mansion. (More on that too). We did not complain. We just opened the two sliding doors and let the breeze blow thru. Just be aware that while the accommodations have been "updated", don't expect bright shiny and new. Also, There are three restaurants but they are only open one at a time so you are locked in. And there is no market place or convenience store to purchase snacks or incidentals.
We experienced several relatively minor service "mistakes". Individually they weren't that bad, but collectively they added up to significant problems that I attribute to what appeared to be new and/or poorly trained staff. A case in point, one evening at the beginning of our cocktail reception on the outdoor patio, the service staff was not paying attention. Two men in street clothes not affiliated with our group buzzed thru our reception area, grabbed a handful of cold meat from our serving tray (anti pasto buffet), wolfed it down and kept on going. The service staff did not see it, but did replace the meat tray when the person in charge of our group insisted on it.
Just inside the patio area is the bar. The carpeted area has a disgustingly pungent odor of must. When we questioned the odor, we were told that the carpet was about to be replaced. Still...the odor permeates everything. I don't know how people can sit there and drink. To make matters even less palatable, the business conference center is located next to the bar!?? There was the odor...and then the noise from the bar every time you opened the conference center door. We were told that the conference center was being closed for renovations AFTER our conference (and before the PGA event next October).
OK, so now the golf courses. They are both quite nice and I think the pros will like it during the Fry's.com tournament next October (2014). However, the staff needs to get over the growing pains and get it right. On the 14th green the course marshal confronted me and told me that our group had to pick up our balls and end our round 4 holes early because they had another tournament starting. I referred him to the person in charge of our group who was in my foursome who intervened and refused to pull our people (36 golfers) off the course. After some heated discussion we were allowed to complete our round. We learned later that the course was over booked and the golfers in front of our group were playing slow but no one confronted them. It took six hours to play the round. Lots of apologies from the pro shop later but two of the foursomes in our group succumbed to the pressure, dropped out and were not compensated. Very unprofessional of the people at the golf course. The second day of golf went very smoothly.
In conclusion? Well, the conference itself went pretty well, but I don't think we will be going back. Go to Napa for the golf courses and the wineries. Silverado not so much.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
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- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA