We stayed at Silverado for a special event in June 2013. It was our first trip to Napa and we loved the area. When I called to request an early check in before we arrived I was told our reservation had been cancelled ... They did fix the problem, but an early check in was out. We ended up being moved from room to room several times and I think they finally upgraded us, which was greatly appreciated - but I felt like the hotel staff had no clue what was going on. I have worked in a hotel before, and their lack of communication and kindness with guests shocked me. It even took a long time to check out, which should have been easy. I think Silverado has rested on it's laurels for too long and needs a good overhaul when it comes to the room / hotel management.
That said - the room we had was fine and the location was great. The units were worn, but fine for the days we were there. I think if I was spending a week or two there I would have been a little more picky. We enjoyed the restaurant and the food was very good. Service was great.
The Event Staff was FANTASTIC!! I can't say enough about the beautiful event we attended there and the staff that were wonderful. Glasses and plates were quietly whisked away and new glasses and plates were in their place. This place knows how to handle a special event and make it seem effortless.
Location of the resort was great. Easy access to many wineries and to activities at the resort. Bike riding was very fun. The golf course looked beautiful.
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
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- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA