For some years now, probably since about 1999, we have been regular guests of the Silverado Resort at least once or twice a year and in the last couple of years we have noticed a real decline in the hospitality staff and the resort itself. Last October we brought another couple with us to Napa for some Wine tasting and to enjoy a weekend visit together. We had told them of the wonderful veranda overlooking the 18th hole and how nice it was to sit and enjoy the view. unfortunatley we were not allowed that option, they had booked a private party on the veranda and the only other option was to sit on the front porch as people were checking in and view all the chaos at the bell desk.
Again my husband visited the resort this May with a few friends to play in the Johnny Miller Golf Tournament. They had nothing but problems with their room arrangements, and the billing disaster that lasted for weeks after he was there and the time he had to take to make sure they got it cleared up was just the topping on the cake.
So we gave it one last chance and again went this September with my father and brother who have never been to Napa Valley. Well we booked well in advance and had some room requests nothing to outragous, you know one room with a king and one with 2 double beds... They believed with the amount of time there should be some openings to get the room with 2 double beds. Who would have thought that a resort that big could not get that right. Well check in was embarrasing having to tell my dad and brother they had to share a bed! Then when we asked the front desk clerk if the rooms were at least near each other, she replied somewhat. One side of the resort from the other is not exactly somewhat. They refused to find anything near together, and could only reply they were over booked and had some contract groups in and we were welcomed to leave and not check in and go somewhere else. Friday night in Napa Valley at high season, doubtful. That would probably have helped their overbooked problem. So to make the best of things we tried to enjoy the rest of the property and out time together. How about dinner and a bottle of wine on the Veranda.... well half way through dinner we were told we had to leave the veranda they had a private party coming in....
Well we are done! They only want to cater to groups or contract conventions and not to individual travelers, so be very aware.
The rooms are old and out dated... the only money being spent seems to be on the course....And T.J. the front desk manager, needs a little help in the customer service field.... Definitely would not recommend this property to any friends or enemies....
- Official Description (provided by the hotel):
- Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more less
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- Also Known As:
- Silverado Hotel Napa
- Silverado Resort Napa
- Silverado Resort And Spa Napa, Napa Valley, CA