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“Will Return”

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Silverado Resort and Spa
Ranked #17 of 30 Hotels in Napa
Certificate of Excellence
Cypress, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Will Return”
5 of 5 bubbles Reviewed November 14, 2011

Only there for a quick business trip but found the property beautiful, clean, and the staff some of the best I have ever dealt with. Special thank you to Davin Jordan. He was professional and extremly helpful. Customer Service at its best.

  • Stayed November 2011, traveled on business
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    • Sleep Quality
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    • Service
Helpful?
Thank rjcro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 21, 2011
Thank you so much for your kind words with regard to your recent stay at Silverado Resort and Spa. We are so happy to hear you enjoyed our staff, especially Davin. We pride ourselves on our service levels here at the resort and it is nice to see the positive reviews from guests that enjoyed themselves. I will make sure to pass along your comments to Davin who will be thrilled to know he was singled out for his outstanding service.

We will look forward to welcoming you back to the Resort very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (476)
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English first
Chicago
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed November 13, 2011

Requested a room without a connecting door due to past negative experiences with noise from adjoining rooms. They indicated only had units with connecting doors. Sure enough, that evening heard the neighbors belching and talking loudly through the door. Additionally, the low flow toilet recharged numerous times throughout the night for no apparent reason, it was LOUD and woke us up. We were in the first floor unit, could hear the guests in the room above us walking around. No refrigerator in the room, no bottled water in the room. Room was clean. Overall, not a relaxing stay.

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
3 Thank GreatBlueFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 21, 2011
Thank you for your valued review. It is always our policy to exceed our guests expectations so you can imagine our disappointment when reading your review. We do apologize that your stay was not what you were hoping, especially with regard to all of the noise you endured. I would like you to know that your comments were passed along to our Engineering team who have gone out to inspect the toilet to make sure future guests don't experience the same thing.

From your description, it does sound like you stayed in one of our standard resort guestrooms. These rooms do not come equipped with fridges, however, we do have many rooms on property that do. Our one-bedroom suites are spacious, have a full kitchen with fridge, microwave and all have their own separate living room area. Many of these rooms also overlook the golf course.

Again, thank you for taking the time to review the resort. We do sincerely hope that you will visit us again the next time you come to the Napa Valley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 9, 2011

Silverado was a fantastic place to stay, play and relax. It is in the heart of Napa and is a convenient location to get to everything the valley has to offer. The resort has beautiful courses and views, plenty of tennis courts, a full-service spa and great restaurants. If you didn't want to leave the property on a weekend get-a-way, you certainly wouldn't need to. There was even a wine tour, Platypus, that picked up and dropped off on the resort.

Silverado is a golf paradise. Courses are pristinely manicured and stunning. If you are a slower paced golfer, try to get afternoon tee times. You definitely don’t want to rush through these courses! If you're up for instruction, I highly recommend golf pro Tara if you can get on her schedule. She’s very informative and has a friendly and professional personality.

Overall, had lots of fun and was very impressed with Silverado!

Room Tip: I really enjoyed our beautiful room near the Mansion, Pro Shop, and the range. It was a convenient l...
See more room tips
  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LMJ4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 21, 2011
We are so happy to hear that you had a great time while staying at Silverado Resort and Spa and do appreciate that you took the time out to review us. It sounds like you had the complete Napa experience while you were here. I was especially glad to see that you singled Tara out in your review. She is fantastic and does an awesome job teaching golf. We will make sure she gets the review!

Again, thank you for taking the time out to review us and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mount, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 9, 2011

My wife and I stayed at resort during the Live in the vineyard weekend
-The trip to California was great but staying at the resort made it even better
-This was my first time to the area and when I open the doors to my room for the weekend I was thrilled to be staying here.
-I would recommend to any out of town guest or even those that stay in California and want to have a nice get away from the city life
-The staff was nice and helpful
-The service was wonderful
-The place was like a home away from home.
-When I return I will request the same room Suite 406

  • Stayed November 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Hamilton W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 21, 2011
Thank you so much for your review of Silverado Resort and Spa. We were thrilled to hear you enjoyed your stay with us. How lucky of you to get tickets to the Live in the Vineyard concerts! As we used to host those concerts here at one time, we know how great they are. It is always nice to hear from guests that thoroughly enjoyed their stay and we really appreciate you took the time to let us know how your visit was.

We hope to see you back at Silverado in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenexa, Kansas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed November 8, 2011

The Silverado is like an aging movie star. From a distance and if you don't look too close it looks good. But on closer inspection, It is old and in need of repair.

Room Tip: go somewhere else
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  • Stayed September 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank akruckemyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 21, 2011
Thank you for your comments with regard to your recent stay at Silverado Resort and Spa. We are sorry you were disappointed with your visit. I can assure you we are working hard to begin our room renovations, but it will take some time. We just ask for our guests continued patience as we work through this process. The end result will be something that everyone will love.

Again, thank you for your comments and we do hope you will come back and visit us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 6, 2011

The resort is beautiful and the staff are extremely accomodating. We're only here for a night but they got us in to our rooms swiftly, thanks to Christie at the front desk who was excellent, and Mark who got us to our rooms in a golf cart, even in the rain! They gave us great directions too. The rooms were relaxing and all in all it made our business trip pleasure. Thanks!

  • Stayed November 2011, traveled on business
    • Value
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Helpful?
3 Thank EKBogart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 7, 2011
Thank you so much for your very kind words about your stay at Silverado Resort and Spa. We are happy to hear you enjoyed your visit. We will make sure to pass along your words about Christie and Mark. They will be thrilled to hear you singled them out in your review. Thank you again for taking the time to give us your feedback. We hope to see you back at the Resort in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 6, 2011

Great location, wonderful staff (Mark was THE GREATEST!) and the resort really lends itself to the laid back and relax-inducing atmosphere and explorability of Napa Valley.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank musicbecca2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, November 7, 2011
Thank you so much for your valued review of Silverado Resort and Spa. We are happy to hear that you enjoyed your stay and especially glad that you took the time to mention one of our employees who made your stay great. We will make sure Mark knows that you singled him out in your review. We will look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silverado Resort and Spa

Property: Silverado Resort and Spa
Address: 1600 Atlas Peak Rd., Napa, CA 94558-1425
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Napa
#7 Luxury Hotel in Napa
#7 Business Hotel in Napa
#11 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Silverado Resort and Spa 4*
Number of rooms: 380
Official Description (provided by the hotel):
Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more   less 
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Also Known As:
Silverado Hotel Napa
Silverado Resort Napa
Silverado Resort And Spa Napa, Napa Valley, CA

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