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“Few days in Napa”

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The Westin Verasa Napa
Ranked #8 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 1, 2014

Was here for 4 nights with my wife. As we arrived on Saturday and there was a wedding or two, we didn't get an upgrade (SPG Gold). Rooms and facilities were very nice. Pool was great - but sometimes people tee me off. It was hot and Pool area was crowded - but there were really plenty of seats - the problem is from people who leave pool area but leave their towels on their chairs rather than putting them in hampers - no one knows that chairs are available. Le Toque is outstanding, regular restaurant is 'hotel' food - Try the Oxbow Market 1 block south!!!
Doesn't seem like a whole lot to do in Napa but eat and drink wine - which is NOT a bad thing. Hotel, al in all, is very nice, service is very good, right across from Napa Wine Train (which is a great way to spend some time and $), close to downtown and River Walk, walking distance to Oxbow Market.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank jimcelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 1, 2014

The Westin Verasa is in a great location. We have stayed here quite a few times over the last couple years. We have generally stayed in a 1 bedroom premium suite for most of our visits. We have also stayed in a 2 bedroom suite. All rooms have been always been clean and well furnished. Ceilings are high and having 2 bathrooms is great. There are full kitchens in the suites with utensils so if you wanted to make something for yourself you could. The bed is always comfortable and bathrooms clean and spacious. Sometimes there is an enclosed patio off the side of the room and you can sit and relax and enjoy a glass of wine outside when it's warm or not.

The hotel is technically walking distance to the very quiet downtown Napa, during regular hours, the hotel car has been able to drop us in Downtown Napa. We have walked back and it's not great in heels. For further trips, they have recommended taxi service (which is more like sedan service).

The bar area in the hotel is fun and stock very good wines by the glass. Plus there's always a free winetasting with hor d'oeurves around 4 - 5 pm (?). But not quite opened late enough, just let all other things in Napa :) Bartenders are friendly and make good recommendations if I'm indecisive.

The Parking situation can be tricky as there seem to always be a traffic jam in their drop off/pick up area so if you need the valet to get your car about, make sure you go 20 minutes prior to you really needing to leave.

Location is great - really close to Oxbow Market. We were able to invite friends over for breakfast. We walked over to Model Bakery and got breakfast sandos and pastries and coffee.

It's also dog friendly and that means your puppy-love has a Westin bed as well. Our dog loves it! (She's tiny, as you can see from my profile.) There are nice grounds for you and your dog to stroll around.

Value is a little bit harder. It can be very pricey, but we have only stayed in the suites. There is also a 2 night min stay on the weekends.

Otherwise we are very happy with the Westin Verasa!

  • Stayed: January 2014, traveled as a couple
    • Value
    • Sleep Quality
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1  Thank augusttravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded October 18, 2014

Hello Augusttravel:

Thank you for the great review and excellent feedback for all of our TripAdvisor readers. You give some great advise for all that are planning on visiting our hotel and The Oxbow Market is also one of my favorite places for breakfast; Model Bakery, C Casa and Ritual Coffee are where I always seem to end up but everywhere is awesome.

Thanks again for the review and we’ll hope to see you back soon.

Be well,
Nathan Baslaw
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2014 via mobile

First impressions of this hotel is that it is a nice standard in a good location. The problem is that to the side of the hotel there is major construction work that starts at 7 in the morning. The staff have obviously cottoned on to this as they try to stick you in this side of the hotel in the hope you take the room. We tried to move but were rudely told that the hotel was full and that nothing was available despite having paid a very high price for our rooms. Really bad attitude. I won't be going back and cannot recommend the place to anyone else. Put me off the westin brand entirely.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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2  Thank Concernedmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded August 17, 2014

Hello Leiceterboy:

Thank you for taking the time to provide us a little feedback about your recent experience staying with us here in Napa, and I’d like to apologize for the poor communication and lack of service that you received during your visit. Feedback, both positive and for improvement, are key to ensure that we are held responsible for our hotel’s quality and services. It’s obvious that we missed the mark during your visit and although it’s hard to hear, we will be addressing it.

We are currently in the process of placing advisory messages on all of our booking channels, confirmation pages and guest advisories about the project going on near the property. Also at the completion of the project in a few weeks, we will have a beautiful riverside park with trails, creeks, grassy areas and much more. Although it’s a bit of an eyesore right now, in the very near future it will be a huge amenity and green space for our guests and the town of Napa to enjoy.

Once again my apologies and if you make it back to our area we’ll look forward to the possibility of hosting you again once the project is complete.

Be well,
Nathan Baslaw
Front Office Manager

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Reviewed July 30, 2014

Wow, we were a little disappointed in our stay. Upon arrival, even though we had pre-paid for our room we were told we were being downgraded because the hotel was oversold. We were given breakfast coupons as a consolation (and we had no intention of having breakfast at the hotel with Oxbow market just a few steps away. The room that we were given was more like a 3 star quality with towels that were rough and practically threadbare. On our second night upon arriving back at the hotel in the late evening we were told that our upgraded room was available if we wanted to move?? We declined as we were departing the next morning and it didn't seem worth the effort. We would not return.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Shira F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this reviewResponded August 17, 2014

Hello Shira F:

Thank you for taking the time to provide us a review of your recent stay with us but more than anything I would like to apologize for the entire arrival experience. It’s obvious a mistake was made by our team and I’m sorry that we were unable to get it resolved prior to your arrival.

Service and our room quality are two of our top priorities and it’s very apperent that we missed the mark in both of those areas.

I know it doesn’t change this most recent experience but if you find your self traveling back to our area please feel free to contact me directly when planning your next trip. I would be glad to ensure that you are well taken care of from the time you book the reservation, till you leave to travel back home.

I’ll look forward to hearing from you.

Be well,
Nathan Baslaw
Front Office Manager
nbaslaw@westinnapa.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014 via mobile

What more could 7 overworked wives have asked for? It was the perfect thanksgiving vacation, not only did we avoid ALL our of usual thanksgiving duties, but we were able to enjoy the holiday in comfort and style. This hotel is among the best! When we arrived at the hotel for our stay we were greeted with courtesy valet drivers and they truly set the time for the entire trip. The hospitality staff checked us into out two bedroom suite, that truly meant for queens (all seven of us). We watched the sunrise over the mountain on our first morning and what an awesome view. The entire trip was fabulous from beginning to end. The hotel was clean, modern, comfortable and presented all the amenities anyone would need during their stay. Local restaurants were in walking distance and the Napa Wine Train is across the street. When I get back to Napa, I already know where I'll stay!

Stayed: November 2013
Thank EdLoBa78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014 via mobile

Myself and three girlfriends stayed at the Westin Verasa this past weekend. We had reservations for two rooms and ended up being able to upgrade to a two room suite that was just spectacular! I think it was because we were spg - but it was such a treat. Full kitchen with dining table and living room and a balcony that overlooked a small river. It was at the end of the building And next to the pool of the hotel next door, but it was never a problem for us. Clean, well appointed, and very comfortable.
From the moment we arrived everyone we encountered was so very helpful, it was awesome. We even made a dinner reservation over the phone with the concierge in the car on the way there! They have a courtesy vehicle that runs downtown from 5-11, which is nice but if you like walking it's really not that far. There is also a super cute unique market within a block that has anything from oysters to cupcakes, cheeses, coffee and baked goods.
The location is awesome and the hotel itself is really quite beautiful. We are from Vegas which has some really great hotels, but this place went out of its way to take care of us. Great bar, food, gym, free valet parking and a wine and small bites from 5-7... Does it get better? Thank you Westin verasa!

  • Stayed: July 2014
    • Value
    • Location
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    • Cleanliness
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2  Thank Whirlsofcurls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

If you love Starwood Properties and know the Westin then you'll love this hotel. It is in the heart of downtown Napa and in walking distance to everything downtown. The Heavenly bed, Heavenly shower.... Very Comfortable place. The Hotel Bar is nice and they have a nice pool. One of the top restaurants in the area, La Toque, is just off the lobby!

In my mind you cannot go wrong staying here. Just keep this in mind. If you are wine tasting North of Napa in the St. Helena or Calistoga area it is quite a drive. So if you are interested in being closer than look elsewhere. You should get a driver anyway, but just FYI. Otherwise, it is as solid as the Westin comes.

  • Stayed: May 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank kavikaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Verasa Napa

Address: 1314 McKinstry Street, Napa, CA 94559-1900
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#6 Green Hotel in Napa
#8 Romantic Hotel in Napa
#8 Family Hotel in Napa
#11 Business Hotel in Napa
Price Range: $291 - $856 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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