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“great spring break and starting point for wine tour”

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The Westin Verasa Napa
Ranked #7 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersBronze level
Oxford, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great spring break and starting point for wine tour”
Reviewed January 8, 2014

great family hotel - fabulous location on the outskirts of Napa - lovely freshwater pool.
Friendly informal hotel that offers a relaxed environment for longer holidays - includes family suites…..staff are very friendly...

Room Tip: ask for rooms at the back of the hotel
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  • Stayed March 2013, traveled with family
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Helpful?
1 Thank karinandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, February 2, 2014
Karinandco:

Thank you for the great review and feedback about your recent trip to Napa. We love to hear about all the different experiences that guests have and family time is some of the most important.

I know it’s a long trip over from the UK but we’ll hope to have you back again soon.
Be well,
Nathan Baslaw
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
San Francisco, California
Level Contributor
159 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed January 5, 2014

We live in the Bay Area, and I have wanted to stay here, but generally, most people want to stay further up the valley. We had the opportunity to stay there this past weekend and I cannot rave enough about it. Service was wonderful. The rooms are large and the bathrooms wonderful. They have an evening shuttle to take you to restaurants in downtown Napa so you don't have to worry about driving, drinking or directions. Awesome. And the downtown Napa area is vibrant. Was a wonderful weekend.

  • Stayed January 2014, traveled as a couple
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Helpful?
1 Thank WandaG_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, January 12, 2014
Hello WandaG_9:

Thank you for the great review and feedback for all of our TripAdvisor readers. Being from the Bay Area we fortunately have the opportunity to visit all kinds of different beautiful locations but when coming up to the Napa Valley there are a few different options of places to stay and visit. As you stated, many people want to stay a little further north up the valley, but I think that staying in the town of Napa is the best location. We have the most options for food, wine, entertainment and the price is usually the best anywhere in the valley.

Since it is such a quick trip, we’ll hope to see you again sooner than later, and we can’t wait to host you on your next visit.

Be well,
Nathan Baslaw
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 4, 2014

My wife and my in-laws stayed here Dec 23-Dec 26 2013. The restaurants, La Toque and the Bank, feature delicious food and very attentive staff. The property itself is very nice. The gym was under construction so a makeshift gym was set up in a conference room. For noise sensitive people dogs and the road could be a small issue, but they didn't bother us much.

There were a few issues but hotel management handled them well. SPG Platinum members are supposed to be upgraded to best available on check-in and we weren't. But when I submitted a complaint that evening to Starwood, a manager Levi called me to offer the upgrade and an apology. He handled it very well. At check-out the same woman who checked us in promised to give us 500 SPG points because my in-laws misunderstood and didn't use the breakfast vouchers the first day, but she never gave us the points. Again after I submitted feedback to Starwood, another manager Nathan emailed me to apologize and offer some points as goodwill.

In summary, a few small issues, but management handled them well. Beautiful hotel and fantastic food. Will definitely stay there next time we're in Napa.

  • Stayed December 2013, traveled as a couple
    • Cleanliness
    • Service
Helpful?
Thank BDas_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, January 12, 2014
BDas_13:

Thank you for the great review and feedback for all of our future guests and TripAdvisor readers. I know it was far from a perfect trip but it’s always great to hear that the final outcome was a positive experience. We have spoken with our team to provide your thoughts and some of the details that were missed during your stay should now be addressed.

I’m glad to hear that you’ll be back sometime in 2014, and we’ll look forward to the opportunity to host you again soon.

Be well,
Nathan Baslaw
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 2, 2014

This was our first stay at the Westin Verasa and I cannot wait to come back! My job requires week;ly travel, so I have stayed in a lot of Starwood/Westin properties and this is by far one of my top favorite. Not only was the check-in staff helpful, but the valet staff was very accommodating as well as the 'house car' and the drive who gave us a coupon for a free appetizer for the restaurant we had reservations at! Due to our stay being over New Years and a big party going on downstairs, you would think it would be hectic/loud,...however the staff did a great job as not disturbing the guests! Our room was beautiful with a nice bathroom, kitchenette, and large balcony, there is nothing bad I can say about this place! The location was perfect walking distance to downtown Napa and a great location for driving up and down wine country.

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank Travelife22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, January 12, 2014
Hello RMH88:

Thank you for the great review and I’m glad you were able to come and enjoy bringing in the new year with us here in Napa. It sounds like you had a great trip around the valley and its probably one of my favorite times to be here in Napa.

I love to hear that we are on the top of your favorites list of Westin/Starwood properties, and we’ll hope to see you back sooner than later.

Be well,
Nathan Baslaw
Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui, Hawaii
Level Contributor
188 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed December 31, 2013

This was our first stay at the Westin Verasa Napa and we were very satisfied with our stay. We arrived early and while our room was not ready yet, Bri from the front desk called us to let us know when it was. She was extremely friendly and welcoming. We had a two bedroom room which was very spacious, clean and comfortable. The beds, linens and pillows were all excellent. The bathrooms were large and well laid out. The towels and amenities, water pressure and temperature were excellent. The kitchen had everything needed. It was a short walk to Oxbow Market and downtown Napa. We will definitely stay here again if ever in Napa.

  • Stayed December 2013, traveled with family
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Helpful?
1 Thank Eve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, January 12, 2014
Hello Eve G:

Thank you for the great review and awesome feedback for us and our TripAdvisor readers. It sounds like a great stay and a perfect way to enjoy the Napa Valley.

I know it’s a long trip over the Pacific to come to Napa but we’ll hope to see you back sooner than later.

Have a great 2014!

Be well,
Nathan Baslaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, New Jersey
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 31, 2013

Loved this Westin. We stayed here with another couple for easy access to both Napa and Sonoma. What a great place. The hotel was very clean with modern lobby and rooms. Valet parking was easy and returned your car quickly. Hotel has a pool which we didn't get to use, but seemed active. Restaurant and lounge were perfect for a small snack or quick lunch. They even did a small wine tasting in the afternoon each day.

Location was key. Not only is close for your wine adventures, its also walking distance to the Napa Wine train and Oxbow market. If you stay here, take a walk to Model Bakery for breakfast (outside of Oxbow market on McKinstry and 1st). All I'm going to say is a English Muffins....amazing!

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank TomMcKennaNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, January 12, 2014
TomMcKennaNY:

Thank you for the great review and good feedback for us and our TripAdvisor readers. You give some great details and suggestions for all of our future guests and I 100% agree that one of our best amenities is our location. An easy walk to the Oxbow market, all of Downtown Napa and quick drive to access to the hundreds of vineyards of the Napa Valley.

Have a great 2014 and we’ll hope to see you back soon.

Be well,
Nathan Baslaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
198 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed December 27, 2013

This is a wonderful place to stay. I really like the fact that for a small fee, the valet parking, internet access, and bottled water is included with the stay. The valet was very efficient in bringing out our vehicle when we called. The front office staffs were all very friendly and courteous. We booked a two bedroom/two bath hotel room. It was spacious and very well equipped (full kitchen, X-box for the kids, microwave oven, dishwasher, etc). We really loved the luxurious amenities in the room. The bed was super comfortable. If I had to quibble, it would be the lack of a good spa/work-out area. I think the hotel was undergoing some renovation when we were there, so these amenities were lacking. Overall, we really enjoyed our stay. The location a couple of blocks away from "downtown Napa" was ideal. It was within easy walking distance to some of the prime dining spots in Napa (if you don't want to walk, the hotel does offer a free car service which we did not utilize on this trip). Its also pet friendly.

Room Tip: If traveling with a family, go for the 2 bedroom/2 bathroom unit. They are very spacious, comfortab...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ppts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Front Office Manager at The Westin Verasa Napa, responded to this review, January 11, 2014
Ppts:

Thank you for the review and sharing your experience with us and our TripAdvisor readers. It sounds like you had a good trip and the two bedroom suites are a great way to enjoy the property.

Also thank you for the feedback about the Westin Workout Fitness Studio and you were correct, we did just complete a full renovation of that space. We have all new equipment, new floors and we have completed refinishing half of the pool/spa areas. There is still a little bit more work to do but we are almost complete.

We look forward to having you back again soon.

Be well,
Nathan Baslaw
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Verasa Napa

Property: The Westin Verasa Napa
Address: 1314 McKinstry Street, Napa, CA 94559-1900
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#6 Green Hotel in Napa
#8 Romantic Hotel in Napa
#8 Family Hotel in Napa
#11 Business Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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