When we checked in the young man told us there would be a $20.00 amenity fee. I asked what for. He explained it was for use of the pool, gym and wi-fi. I told him we wouldn't be using any of these. He then got attitude and told me everyone pays it. The pool is outside and it's January, the gym is a small room with a couple of machines and we didn't need wi-fi, but I let it go. I asked again the next day and it was then stated that it's a mandatory fee. It bothered me enough that when we got home I called and asked to speak to a manager. Wrong. He let me know very nastily that it is a mandatory resort fee and it plainly states it on their web page and paperwork.
My question is, why don't they just up their prices to begin with and quit playing the games.Then you know exactly what's what up front. The hotel was clean and the rest of the staff were very nice and helpful. From now on I know to ask any hotel what extra charges there will be. We had the money so not a big deal but what about families coming in with children and trying to save money. Not fair, not nice.More
- Breakfast included