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“Trip to Napa”

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The Westin Verasa Napa
Ranked #7 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersBronze level
seattle
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Trip to Napa”
Reviewed September 20, 2012

My wife and I recently visited Napa valley for our anniversary. Overall I would give this Westin property high marks. We arrived late on an Friday night, and got checked in quickly and up to our room. We had a complimentary plate of chocolate covered strawberries, very nice. Room was clean and very functional for a traditional king size. Picked up some brochures in the lobby for wine tasting tours. Utilized the pool/spa and found them to be very nice. Restaurant for breakfast was great. Complimentary Starbuck coffee for SPG Gold members.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank vandalboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 22, 2012
Thank you for the review and the feedback for future travelers. Happy anniversary and we’ll hope to see you back soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (294)
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English first
California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 17, 2012 via mobile

I am a huge SPG fan, and have been visiting the Westin Verasa about once per year since they opened 5 or so years ago. Disappointingly, the service at the hotel has gone way down in the last year or two. The restaurant is still great - very high marks. The hotel cleanliness us good, but the service and staff attitude has gone downhill. In addition, pricing is not teflective of what this is: it is a hotel, not a resort and not the upper tier of wine country accommodation. It is a fine place, but I would look elsewhere and use this as a last resort if you are a discerning traveler.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpm25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 22, 2012
I’d like to apologize for the recent negative experiences you had while staying with us and thank you for the feedback you provided. Service is one of our primary focuses and I want to do my best to ensure that this won’t happen again to any future guests. If you would be interested in sharing any specifics on where you experienced service issues I would encourage you to email me directly at nbaslaw@westinnapa.com.

Lastly, I will be passing along your appreciation to our F&B team and I’ll hope to hear from you soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, Canada
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 14, 2012

My wife, brother and sister-in-law do an annual trip to Napa in August and we have stayed at the Westin Verasa Napa the last three years. While the property is beautiful and has a great location -- a short stroll to the Oxbow Market and neighbouring shops, a longer walk to downtown Napa and an easy drive to Silverado Trail and hundreds of wineries -- what makes the Verasa a wonderful place to stay is its exceptional staff. From the valets to the front desk staff to the cleaners and the concierge (Royce-Ann rules), every single person is friendly, enthusiastic, professional and attentive to guests' needs.
Let me share one small example of the level of service: I used the hotel gym one morning and, afterwards, the water cooler ran out as I was filling my cup. I strolled by the front desk to let them know the cooler was empty and the young woman working there said staff were aware and someone was on their way to put in a fresh container. Then she offered be a bottled water. Now, some will no doubt complain online how terrible it was that the gym ran out of water; I have to say that staff member handled a very small inconvenience wonderfully.
As for hotel facilities, they're topnotch. The pool area is very comfortable (although we don't go to Napa to sit by the pool), the Bank bar is great and the bartenders friendly and knowledgeable about wines, beers and spirits, and La Toque, well... We didn't go there this year but did in 2011 and had probably the most amazing restaurant meal of our lives. It's a high-end restaurant and well worth the cost for an exceptional meal.
The only questions you really need to ask about a hotel, however, are these: Would you stay there again and would you recommend it to friends? Yes, and yes.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Rich-COQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 16, 2012
Thank you for this incredible review. I have shared your kind words with our entire staff and we truly appreciate hearing such great feedback.

Many thanks, have a great rest of your summer and we’ll hope to see you again next year.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 6 Contributor
193 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 14, 2012

Nice place, very clean, layout is very strange and not really customer friendly.
Could use a little more cutomer service training with thier employees.
4 days and 4 adults staying in a two bedroom 2 bath
and they only give 2 coffees for us every day??
Seemed to have problems getting the used food trays out of the hall ways too

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank todski85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 15, 2012
Thank you for the review and I’m sorry for the inconveniences that you experienced while staying with us. I have spoken to my staff about the importance’s of making every guest interaction special and I have also talked to the housekeeping department about the inventory levels for all guest room amenities and the collection of in room dining trays.

Thank you for the feedback and although it wasn’t a perfect stay, if your able to make it back again, I can ensure that your next visit is much more relaxing and renewing

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 13, 2012

Top of the Line in NAPA, staff, location, rooms, pool top of the line as expected from a Westin. Both restaurants at the Westin compare with just about anything in NAPA. You don't even need to leave if you don't want to. Pool was very nice, and service great. Room is large, clean and upscale.

Got a large bottle of wine while in town, and called back to the hotel and they sent the shuttle to take it back for me so I didn't have to carry it around.

Valet brought my car to me and it was white but not the right model or brand, have to laugh as he insisted it was my car.

You can walk to downtown and do everything from here, top vote if you are doing NAPA proper.

Room Tip: Had a pool side room , but I think it doesn't matter NAPA is quiet and all rooms would be good...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rei98402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 16, 2012
This sounds like a great trip and thank you for the feedback. I’m sorry for the confusion when your vehicle was brought around but it sounds like it ended up as an entertaining mistake.

We’ll hope to see you back soon and enjoy the end of the summer.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 11, 2012 via mobile

This is a great property. The pool and hot tub are just the right size. This is not a huge hotel which I loved. The kitchenette is modern and convenient - mini fridge, microwave, dishwasher, just well equipped. A bakery, burger place (expensive fast food) and Oxbow Market within a 5 min walk. Wine tasting on the lobby most evenings was a fun perk. Don't listen to the negative reviews. Oh, I almost forgot the parking guys are super friendly and quick.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol Anne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 16, 2012
Thank you for the great review and feedback. You present some great tips for our future guests, and I know it’s a long trip but we’ll hope to see you back here on your next visit to the Napa Valley.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
261 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 10, 2012

We recently stayed at this hotel for a three day business meeting. The rooms were very clean and the staff was extremely friendly, although a bit understaffed at the front desk at times. We loved the Starbucks coffee in the room! The hotel is definitely within walking distance of the downtown area, but we were extremely disappointed in the lack of things to do or see in Napa. You definitely need a vehicle to visit wineries or do anything tourist related.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WabashO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinNapa_CA, Manager at The Westin Verasa Napa, responded to this review, September 15, 2012
Thank you for the review and for providing our future travelers some good tips. The one addition I would add is there are a few tasting rooms in the downtown area but you are correct that in order to get out and explore the Napa Valley it is best to have transportation. You can either drive, hire a limo service or use an organized wine tour company.

We’ll hope that your business or leisure brings you back soon.

Be well,
Nathan Baslaw
Service Express Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Verasa Napa

Property: The Westin Verasa Napa
Address: 1314 McKinstry Street, Napa, CA 94559-1900
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#6 Green Hotel in Napa
#8 Family Hotel in Napa
#8 Romantic Hotel in Napa
#11 Business Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Westin Verasa Napa 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Westin Verasa Napa is located downtown near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Verasa, Napa Hotel Napa
Westin Hotel Verasa
Westin Hotel Napa
The Westin Verasa Napa Napa Valley, CA

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