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“No plus” 3 of 5 stars
Review of BEST WESTERN PLUS Mountain View Inn

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BEST WESTERN PLUS Mountain View Inn
Ranked #10 of 19 Hotels in Mountain View
1 review
“No plus”
3 of 5 stars Reviewed November 19, 2012

We have stayed at several plus properties but I would not rate this a plus. More a regular Best Western, mismatched furniture made the room very dated. Bed was comfortable, but weird sink area. The sink area counter needs to be larger to accommodate personal hygiene bags etc,. If I were in a pinch, I would stay again but would negotiate a better rate.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Loveto3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, November 26, 2012
Dear Loveto3,

Thank you for taking the time to write us a review. We appreciate your feedback. At this current time we are in the process of updating our rooms and take comments like yours and utilize them for our renovations as well. We hope you will consider our property for a future visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    63
    46
    61
    20
    15
See reviews for
63
26
21
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Nashville, Tennessee
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 15, 2012

All things considered, this facility of a overpriced. The room was fairly comfortable, but the vanity area lighting was poor--difficulty to see details, particularly for the older folks (I'm on of them). The TV was old enough to be donated to a museum. Come on Best Western, flat screens are cheap these days. The heating system was very noisy, making it difficult to get a good nights sleep. The office staff were very courteous and helpful. Breakfast was okay; but because it was included in the price of our stay, we can't complain.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, November 21, 2012
Dear Donald B,
We appreciate all our guest feedback. We are currently in the process of room updates and will keep your comments in mind. I will be sure to pass your comments along to our team as well. Thank you and we hope you consider us for your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yonkers, New York
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 5, 2012

The rooms were clean, quiet, breakfast was OK, all for a reasonable price. Good enough for business travel, or for travelers on a budget. Good bar/restaurant right across the street. Two palm trees in the parking lot add a little flair to an otherwise bland-looking exterior.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Yusuke T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Front Office Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, November 15, 2012
Dear bronx_jeep,

Thank you so much for taking the time to tell other Trip Advisor users about your experience here with us at the Best Western PLUS Mountain View Inn! We're glad you enjoyed your stay with us and that you found everything to be satisfactory. We thrive on guest feedback and I will be sure to pass along your comments to the rest of our team. We hope you'll consider us for any future visits to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 22, 2012

The Plus for this Best Western is their employees, who were hardworking & responsive to our needs.
They are disadvantaged by the facilities, however. We stayed for 3 nights in a room with one king bed. The lighting was quite dim for reading. The TV was old, and came with instructions on how to turn it on. Even at that, we needed to call the Front Desk for help, which came right away. We needed fresh batteries in the remote control. Another call was needed when the shower water at 1 pm was only luke warm, not hot.
The room was cramped. The over-sized easy chair was too heavy & there was no space to move it to a more convenient place away from the A/C unit. The bathroom door opened into the small bathroom, requiring maneuvering around it to close the door behind you. Conveniently, the wash basin was outside the bathroom.
The mattress was excellent & the bed linens were very nice & comfortable.
Breakfast included dry, reconstituted eggs, salty ham & sausage, and chewy waffles.
The Business Center was nice, with 2 computers.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Frankei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nonaga, Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, October 24, 2012
Our staff really appreciate these comments. We are in the process right now of updating our rooms. We look forward to your next review after seeing the changes. We continually change our breakfast and apologize for the inconvenience to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 29, 2012 via mobile

We stayed here because we were going to a Rascal Flatts concert nearby. It was convenient to the arena and easy to get to. The room was ok but we were opposite the ice machine which was a bit noisy. Breakfast was typical Best Western sled service and paper plates. Fine if you're in a hurry but for the price a bit below par. I'd be happy to stay there again - no more than one night though.

  • Stayed September 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank JEJ01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nonaga, Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, October 24, 2012
Thank you for your feedback. We are currently updating the property at this time and look forward to surprising you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davis, CA
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed September 23, 2012

This hotel was perfect for a good nights sleep. It was quiet, clean, had new beds and a lovely breakfast with a variety of hot and cold foods, fruit and drinks. We had a room facing the back of the property away from check in which proved to be very quiet.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Davismamawolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nonaga, Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, October 24, 2012
We appreciate you taking the time to write this review. We are glad you enjoyed the breakfast and the new mattress. Hope to see you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 4, 2012

Recently visited friends in Mountain View, stayed at this hotel for 6 nights. Room was very comfortable and clean. Refrigerator and microwave were very handy, beds were very comfortable. Staff in hotel were very pleasant and very helpful. This hotel was is in an excellent location on the El Camino Real, very close to every amenity you should need. Hotel has free internet, i wish every hotel would do this. I don't really do breakfast but the rest of the family do, they were more than happy with what was on offer.

This hotel was ideal for us during our stay, handy for the Freeway's, handy for shopping and restaurants. Hopefully we can get back to this part of the world soon and see our friends. If we do we will stay at this hotel again

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank where_next_now_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nonaga, Manager at BEST WESTERN PLUS Mountain View Inn, responded to this review, August 7, 2012
Thank you for taking the time to review our hotel. We are pleased you liked the location and free internet. We hope you can visit us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Mountain View Inn

Property: BEST WESTERN PLUS Mountain View Inn
Address: 2300 W El Camino Real, Mountain View, CA 94040-1420
Phone Number:
Location: United States > California > Mountain View
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Mountain View Inn 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Plus Mountain View Hotel Mountain View
Best Western Mountain View
Mountain View Best Western

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