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Reviewed 4 weeks ago

Our visit at Hotel Zico started off very nice. We raved about the place to so many people. Loved the little goodies left for us when we got to our room. Breakfast was good, especially the made to order eggs. Unfortunately, it went downhill from there…… Housekeeping did not replenish all of our bath products, even when we asked for more. On your website you say you are a “entirely non-smoking property”. NOT TRUE. Many times, we had to go inside our room from the balcony as people were smoking cigars and cigarettes. I am very allergic to the smoke.There were ashtrays (with sand) on the top of the garbage cans on the balcony. I then overheard the person working the desk talking to someone belittling people who complain about the smoking. When I filled out your survey that was emailed to me, your response was “We are a Non-Smoking Property, If people were smoking, that is not allowed and we will work to make sure we provide a better ways to ensure this policy is follow.” HAHAHA!!! Also, I asked for an itemized bill when we left and was told it would be emailed to me----still waiting over a week later.

Stayed: August 2018, traveled as a couple
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, Manager at Hotel Zico, responded to this reviewResponded 4 weeks ago

Dear Jackie B,

We are happy to know your stay with us started good with the amenities and breakfast, we apologize for dropping the ball with housekeeping/smoking, we appreciate your feedback as that helps us improve, Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Nice Hotel with a few amentities. The staff (Brita) was very polite and courteous. She went above and beyond to ensure my stay was very pleasant. The breakfast was delicious and the room was clean. The only downside was that the walls were thin so I could hear chatter from neighboring rooms.

  • Stayed: August 2018, traveled solo
    • Value
    • Cleanliness
    • Service
Thank Marq S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, Manager at Hotel Zico, responded to this reviewResponded 4 weeks ago

Dear Marq S,

We are happy to know you enjoyed your stay with us, we hope to see you next time you are in the area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This is our second time here and the experience is just amazing. Brita is such an awsome person, always making u feel so welcomed. Breakfast is great as usual thanks to the ladies in the kitchen Esperanza and Laura. Over all clean rooms and friendly staffs... I will definitely stay here again and also recommend it to families and friends, thank you Brita!

Stayed: August 2018, traveled as a couple
Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, Manager at Hotel Zico, responded to this reviewResponded 4 weeks ago

Dear Julia,

Thank you very much for writing a review for us, we are happy to know our staff took care of you, see you next time

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Reviewed 4 weeks ago via mobile

We came here after another accommodation was a complete disaster. When we got here, Brita at the reception desk treated us wonderfully and made sure we were well taken care of. The rooms are clean, quiet and comfortable. Breakfast is included and was surprisingly good (omelette station, sausages, potatoes, pancakes). The hotel itself is charming, with a nice outdoor lounge area and balconies for some of the rooms. Would definitely stay her again. Thank you Brita!

Stayed: August 2018, traveled as a couple
Thank realkato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, Manager at Hotel Zico, responded to this reviewResponded 4 weeks ago

Dear realkato,

Thank you for your wonderful review, we are glad to know you enjoyed your stay with us and liked our amenities, see you soon!

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Reviewed 4 weeks ago

Location is great! Very close to anything you could possibly need. Rooms are always clean and very spacious. Staff is always very friendly, especially Brita! Hotel Zico wouldn't be the same without her!

  • Stayed: August 2018, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 23Valerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel G, Manager at Hotel Zico, responded to this reviewResponded 4 weeks ago

Dear 23Valerie,

Thank you for your review, We appreciate you liked our property and customer service, especially Brita, we hope to see you next time

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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