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“rooms are not wheelchair accessible”

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Hotel Avante, a Joie de Vivre Hotel
Ranked #2 of 18 Hotels in Mountain View
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“rooms are not wheelchair accessible”
Reviewed January 28, 2012

We organised to stay here specifically because the hotel was advertised as wheelchair accessible - false advertising. Only concessions made for accessibility was in the bathroom. Grab railings had been installed and the bath tub had been removed to make a large shower space. When asked for the use of a shower chair the attending staffer at first didn't realise why a person in a wheelchair would need one. The bedroom has no concessions for a wheelchair other than the door is just big enough for some wheelchairs to fit through. The entry hallway is only large enough for the chair to move one way, you cannot turn around. The room was too cramped to get any further than the bathroom before removing a lot of the furniture, and afterwards still resulted in knuckles getting scraped when rolling between the bed and tv counter. The hotel's gimmick for feeding guests' creativity by encouraging them to move around the furniture in their rooms means that all the furniture (except the bed) has wheels on it. Meaning that there is nothing stable to lean on when climbing into the bed - which was about 20 cm higher than the seat of my wheelchair.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fil0la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
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English first
Baltimore, Maryland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2012

The room was comfortable, clean, attractive, and quiet. Smallish, but it has all the basics. And a few little extras- like a free beer at happy hour. The complimentary breakfast wasn't bad either. The surrounding neighborhood is kind of boring, although there's some good Indian food within walking distance. The staff was uniformly friendly and helpful.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Chris_in_Baltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redwood City, California
Level 6 Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 12, 2011

don't think there is a single bad thing to say about this hotel. It is conveniently located on El Camino Real, close to Mathilda avenue and plenty of restaurants and shops.
The staff was very helpful, the hallways and lobby's decor was very chic.
Our room was absolutely perfect in every way and the pool area was pleasant.
The room where breakfast is served was a bit on the small side but after spending a really nice night I didn't mind at all. I would definitively stay here again.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank VeNuSeena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level 6 Contributor
181 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed November 24, 2011

In town for business, this was an easy-to-get-to place flying into SJO and has such a homey atmosphere when you walk in. Rooms were nice (although mine smelled a bit old, but to be expected in a refurbished environment) and try to ignore the stucco exterior :) Loved the toy kit and note pads around the room. Great hottub, standard gym, and quiet grounds. Room service coming in late was minimal, so I wasn't able to get food but the included standard continental breakfast took care of that. I even left my hat and the housekeeping saved it for me to retrieve the next day :) All in all, a perfectly fine place to stay and keeps in line with all of my other great JDV experiences.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank wandersmuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leominster, Massachusetts
Level 6 Contributor
242 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed November 18, 2011

While nothing to look at from the outside, the interior of the Hotel Avante is a pleasant surprise. With a slightly European feel, the rooms were clean and comfortable with a very comfortable bed. The staff was very friendly; the room had all the amenities needed for the business traveler. The breakfast room had an excellent variety. If you prefer smaller hotels to the traditional Marriott or Hyatt I would recommend giving the Hotel Avante a try.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank leom5558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Westminster, Canada
Level 6 Contributor
250 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed November 13, 2011

Another member of the generally funky Joie de Vivre hotel chain, the small Avante is centrally located for business in the Mountain View / Palo Alto area. Not too attractive from the outside, the rooms are generally tastefully furnished and the staff genuinely friendly and helpful. This was my second stay here in a few months and the experience has been consistent both times. For business travelers this hotel has everything you need and expect, but in a compact size with a bit more high touch service. It's good value for money and I will be back.

Room Tip: If your are on business, be sure to mention which company you are visiting - you may get an addition...
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Boh_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenosha, Wisconsin
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2011

I had read some very conflicting reviews of this hotel, so I didn't really know what to expect. Apparently anyone can build up or sabotage a hotel in these reviews by submitting fake ones. So this is my first review of anything online, only because I feel so strongly about it.

Hotel Avante was a fantastic experience! My husband and I were attending a concert at Shoreline and stayed two nights. In every way we were impressed with the hotel and its staff. Upon arrival, check-in was smooth and easy. We had gotten a really good rate with some kind of discount, so when the desk clerk told me they needed our credit card to charge possibly an extra $50 for incidentals (honor bar items), I thought no wonder the rate was so cheap. I gave them the credit card and they said the $50 would be credited back to our account if we didn't spend it. I was still skeptical, but as of today--a week and a half later--no such charge has even appeared on our online credit card statement.

The room was clean, quirky, and comfortable. The bathroom had the cleanest snow-white grout I've ever seen in a hotel, or anywhere, for that matter. The shower was excellent with adequate water pressure. Both nights we came "home" to music we liked playing in the room, the bed turned down, and candy on the bed, along with a card telling us the next day's weather. The mattress was great, and although one pillow was too fat for my taste and the other was too flat, I folded the flat one and it was perfect. Breakfast was plentiful, items constantly being replenished, and excellent--everything we could want. Since we didn't have time to move the furniture around, play with the toys in the desk, or use the pool, we'll have to stay longer on our next trip to take advantage of these features.

The one problem we had during our stay, on the day of the concert, was that another party took the cab we had ordered. The desk staff promptly called us another cab and gave us bottles of water while we waited. It turned out to be no problem, and their assistance was much appreciated. Next time we hope to get on the shuttle list before it fills up.

We have stayed at much more expensive hotels and this one ranks the best of all!

  • Stayed October 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Avante, a Joie de Vivre Hotel

Property: Hotel Avante, a Joie de Vivre Hotel
Address: 860 E El Camino Real, Mountain View, CA 94040-2808
Phone Number:
Location: United States > California > Mountain View
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mountain View
#5 Romantic Hotel in Mountain View
#6 Family Hotel in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Avante, a Joie de Vivre Hotel 3*
Number of rooms: 91
Official Description (provided by the hotel):
Hotel Avante is a handsome oasis, ideally located in the bustling heart of Silicon Valley. Elegant in atmosphere and striking in detail, the Hotel Avante is inspired by Mid-Century stylings and contemporary urban lifestyles. Clever amenities throughout the guestrooms make them as efficient as they are comfortable. Special features throughout the hotel include our Hi-Fi Lounge, heated pool, hot tub, and courtyard. ... more   less 
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Also Known As:
Avante Hotel Mountain View
Avante Mountain View

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