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“Taking guests during a major renovation. Really??”
Review of Hotel Vue

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Hotel Vue
Ranked #6 of 18 Hotels in Mountain View
Certificate of Excellence
Vancouver, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Taking guests during a major renovation. Really??”
Reviewed February 7, 2013

The hotel is completely torn apart. The phone in my room does not work. It's freezing cold. The walls are stripped down to sheetrock. Rooms are standing open, filled with construction debris. I've asked twice for a working phone so I can call a cab or the front desk, and for safety reasons. The smell of dust and fresh pain is almost unbearable. The only good thing I have to say is the bed is comfortable.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hope P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, General Manager at Hotel Vue, responded to this review, April 16, 2013
Dear Guest,

I am deeply apologetic for the less then satisfactory expierince you had due to our renovation process. We have been majorly upgrading the hotel over the past few months and the room renovations are now complete. Our hotel now benefits from an entirely new and upgraded look and we have added many modern amenities and high quality finishings. We encourage you to come back and give us an opportunity to prove to you how wonderful our facility is. Our staff looks forward to providing you the utmost in customer service, please contact me directly so I can assure that your next stay is extremely comfortable.

Thank you,

Dhruv Patel
Dhruv@hotelvue.com
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319 reviews from our community

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Rating summary
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  • Cleanliness
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A TripAdvisor Member
Reviewed January 10, 2013

The hotel was located near several restaurants and near the freeway. The service was very friendly and helpful. The room had everything we needed. The breakfast was OK. There were many things to choose from but the eggs and pancakes were cold.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhotels, Director of Operations at Hotel Vue, responded to this review, May 14, 2013
Dear Guest,

Thank you very much for your review about our hotel, we are conveniently located close to Downtown Mountain View with extremely easy access highways 101. 237 and 85. We are working to revamp our entire breakfast experience and have taken your comments very seriously, rest assured the issue has been fixed. We look forward to welcoming you back!

Sincerely,

Dhruv Patel
Director of Operations
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Additional Information about Hotel Vue

Property: Hotel Vue
Address: 64 W El Camino Real, Mountain View, CA 94040
Phone Number:
Location: United States > California > Mountain View
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#4 Romantic Hotel in Mountain View
#4 Family Hotel in Mountain View
#4 Business Hotel in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Vue 3*
Number of rooms: 55
Official Description (provided by the hotel):
Experience a new boutique hotel in Mountain View, California - the vibrant heart of Silicon Valley. Hotel Vue is an intimate, contemporary hotel with a blend of high-tech amenities and warm hospitality that make you feel right at home in the San Francisco Bay Area. ... more   less 
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Also Known As:
Hotel Mountain View
Hotel Lodge Mountain View

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