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“Overpriced for the quality”

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Hilton Garden Inn Mountain View
Ranked #4 of 18 Hotels in Mountain View
Certificate of Excellence
Reviewed May 1, 2013

This seems to be a basic, older hotel. It may be the area but I thinks it is overpriced for the quality. The staff was pleasant and the pool area was sufficient. I just think for the price, the hotel furnishing should be more special. The need a remodel.

Stayed: April 2013
Thank birdie69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 29, 2013

I recently stayed here for work, my second time within 8 months of staying here and I was once again very happy. I love Hilton Garden Inns in general, and this one lives up to the brand. A very comfortable stay and is in a great location, close to the freeways and around a lot of places to eat, shopping, and movies if you need to kill time. I found their breakfast to be over priced for what you get, but again that doesn't matter as there are a bunch of places to eat nearby. Very friendly staff as well. I will be back, I will just be skipping the breakfast buffet.

  • Stayed: April 2013, traveled on business
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Thank FJS34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

HGIs are (IMHO) like a lot of their competitors. Pretty bland and predictable. So I didn't begin this trip with high hopes. BUT I found the staff to be really friendly (and genuinely so; not just like they'd graduated from Customer Service 101); the breakfast was great - particular congrats to the guy who cooks the omelettes - and in general it was more clean and comfortable than I had expected. I'll definitely be going back.

  • Stayed: April 2013, traveled on business
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Thank ViictorMeldrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

This gem of hotel is the best - not only in location, but in quality, affordability, cleanliness, friendliness, service, quietness, amenities - get the picture? I stayed at the HGI in Mountain View two separate stays this month while visiting family in the Palo Alto area. I "prepaid" the first stay and the deal was incredible. And the King Bed room was great - overlooking the pool area, which I thought would be a detriment for noise -- but it wasn't. The pool area is not open all night, so no 3am revelers to wake you up. Front Desk and Housekeeping staff are wonderful and courteous, and the rooms and whole property are very clean and stylish.
The second stay was a week later, not prepaid, but very reasonable. My room for the second stay was on the other side of the floor, which means it faced the opposite side of the hotel, and faced the parking lot for the hotel property next door. I thought, "Oh, boy, this will be noisy." But wait! The room had huge trees outside the window, affording privacy and great filtered morning light, and the people parking in the lot for the adjacent property were very courteous, and I had the window open. Great sleep on both stays. Coffee is Wolfgang Puck in packets for the coffeemaker. There's a small refrigerator in the room, and a microwave. The "American Grill" restaurant in the lobby area is great and the breakfasts are either buffet or a la carte ("Starbucks" coffee in the Grill!). Note: there were some large groups of teen sports teams staying at the hotel, but it was always quiet. Kudos to the teams' leaders and to the HGI - no disturbance to other guests at all, great groups. Location: close to CA85, which gets to 101. Can get to Peninsula towns or San Jose easily from here. And the recommendation to Pezzella's Restaurant was a hit - went there twice with my family. Thank you, HGI in Mountain View - great stays.

Room Tip: Rooms overlooking pool area get full afternoon sun. Rooms on other side of the floor are just as ni...
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  • Stayed: April 2013, traveled solo
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Thank JetFleming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

Based on the multiple excellent reviews, I suppose I was basically expecting much more from this place, but it's just yet another very average hotel in Mountain View, so I'm not looking forward to come back, as I was expecting more for the price.

Pros:
- large rooms
- micro kitchen (MW and fridge)
- location, right on CA-85

Cons:
- low quality linen, really: thin, rough. And the bed is kinda weird.
- not so nice front desk staff
- small bathrooms, very basic fixtures
- the fridge / AC are very noisy, so you'd better turn them off to sleep
- location: El Camino is convenient but not where you'd book for your dream vacations.

Stayed: April 2013, traveled on business
1  Thank cba8048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Overall, very good. The staff is nice and attentive, the location was very convenient for me (right off of CA85), the pantry was well stocked, and the rooms were solid. (I especially love having the mini fridge and microwave.)

The breakfast was good, especially the made-to-order eggs and omelets, and they have a very good spread.

I used the fitness center, which had everything I needed, and I also used the laundry facilities, which were fine.

The bed was a little strange - each side has it's own dial to adjust the firmness of the mattress, although mine didn't seem to be doing anything. The bed also felt uneven across, with the middle feeling very strange. It didn't bother me, and I slept well, but I'm not sure if other rooms have the same issue.

The wifi is good - about as fast as you'll get in other hotels, and it's free, so that's awesome. I couldn't get the wired internet to work (I think it was a problem with the jack in my room), but it wasn't a big deal.

I'd definitely stay again.

  • Stayed: April 2013, traveled on business
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Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

Excellent hotel! Staff very friendly and helpful. Notified me of a small item left behind, offered to send it to me, and followed-up by sending it as promised. Rooms were very comfortable and quiet despite being near a hall entry door and stairwell. Breakfast was hot with a variety of items.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mountain View

Address: 840 E El Camino Real, Mountain View, CA 94040-2808
Phone Number:
Location: United States > California > Mountain View
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mountain View
#2 Business Hotel in Mountain View
#2 Family Hotel in Mountain View
Price Range: $128 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Mountain View 3*
Number of rooms: 160
Official Description (provided by the hotel):
At a Glance Located in Silicon Valley, CA, close to Mountain View attractions and businesses Complimentary internet access 24-Hour business center Complimentary parking Complimentary fitness center, heated outdoor pool and whirlpool Full service restaurant and evening room service Enjoy your stay in Silicon Valley, California Accommodating, warm and comfortable, our Hilton Garden Inn Mountain View, CA hotel offers the perfect blend of business and leisure amenities. Located in Silicon Valley, California, the hotel offers deluxe accommodations, friendly hotel service and a relaxed atmosphere. Close to a number of prominent attractions, this Mountain View, CA hotel is beside the offices of Google, Hewlett Packard, Microsoft, Siemens, Symantec, LinkedIn and Alcatel. Visit the Winchester Mystery House, Shoreline Amphitheatre, Great Mall Milpitas and the Flint Center for Performing Arts. Get comfortable in a spacious, fully furnished guest room. Relax on the adjustable Garden Sleep System™ bed, curl up in front of the 32-inch flat-screen LCD TV with complimentary cable and chat on the dual-line telephones. Business guests stay in touch with the office using the complimentary, fully functional business center. Enjoy a reinvigorating workout in our fitness center and relax afterwards with a swim in the heated outdoor pool. Soothe yourself with a soak in the whirlpool. Dine on American favorites at the Garden Grille & Bar at our Hilton Garden Inn Mountain View, CA hotel, or opt for a lighter bite at the Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Mountain View Hotel Mountain View
Hilton Mountain View

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