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“Kind of disapointing”

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Hilton Garden Inn Mountain View
Ranked #3 of 18 Hotels in Mountain View
Certificate of Excellence
Zurich, Switzerland
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Kind of disapointing”
Reviewed April 15, 2013

Based on the multiple excellent reviews, I suppose I was basically expecting much more from this place, but it's just yet another very average hotel in Mountain View, so I'm not looking forward to come back, as I was expecting more for the price.

Pros:
- large rooms
- micro kitchen (MW and fridge)
- location, right on CA-85

Cons:
- low quality linen, really: thin, rough. And the bed is kinda weird.
- not so nice front desk staff
- small bathrooms, very basic fixtures
- the fridge / AC are very noisy, so you'd better turn them off to sleep
- location: El Camino is convenient but not where you'd book for your dream vacations.

Stayed April 2013, traveled on business
Helpful?
1 Thank cba8048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
New York, New York, United States
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2013

Overall, very good. The staff is nice and attentive, the location was very convenient for me (right off of CA85), the pantry was well stocked, and the rooms were solid. (I especially love having the mini fridge and microwave.)

The breakfast was good, especially the made-to-order eggs and omelets, and they have a very good spread.

I used the fitness center, which had everything I needed, and I also used the laundry facilities, which were fine.

The bed was a little strange - each side has it's own dial to adjust the firmness of the mattress, although mine didn't seem to be doing anything. The bed also felt uneven across, with the middle feeling very strange. It didn't bother me, and I slept well, but I'm not sure if other rooms have the same issue.

The wifi is good - about as fast as you'll get in other hotels, and it's free, so that's awesome. I couldn't get the wired internet to work (I think it was a problem with the jack in my room), but it wasn't a big deal.

I'd definitely stay again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
Reviewed April 7, 2013

Excellent hotel! Staff very friendly and helpful. Notified me of a small item left behind, offered to send it to me, and followed-up by sending it as promised. Rooms were very comfortable and quiet despite being near a hall entry door and stairwell. Breakfast was hot with a variety of items.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Valley, Idaho
Level 6 Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 3, 2013

I've come to like the HIlton Garden Inns for a decent place to stay, clean linens, good breakfast, at a reasonable price and was not disappointed here. The rooms are typically nice yet basic, bathrooms small but adequate.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retired_early_51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 6 Contributor
93 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 22, 2013

Stayed here on business last month, and was impressed by the cleanliness, quality of the rooms, service, and location. Remember to leave early -- traffic on El Camino in the mornings is horrendous :).

Price was a little high for an HGI, but there may have been a conference or something going on (not much availability elsewhere). Would definitely stay here again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 18, 2013

My wife and I stayed at the Hilton Garden Inn when she was a patient at Stanford Hospital. We loved the place so much, we returned a short time later for a weekend retreat! The rooms are spacious, clean, quiet and comfortable. It's about ten minutes away from Stanford on El Camino Real. Service was outstanding. We didn't have the breakfast they offered (for a price), but it looked like a great way to start the day. Be aware, however, that their restaurant isn't open every day for breakfast or dinner; be sure to ask before you reserve a room, if that's important to you. Unfortunately, the next three times we went to Stanford, we found that the prices were significantly higher than we had paid in either trip. We simply couldn't afford it. Be assured, however, that each time we return to the area, this will be the first place we look for a reservation. When it's reasonably priced (weekends and holidays, apparently), it will be our choice.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lookn2retire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level 6 Contributor
287 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed March 12, 2013

I recently spent two nights here while in the area on business at NASA Ames. The location is very convenient and close to good restaurants (if you like Indian, try the Afghan Kabul restaurant). The accommodations are quite comfortable, and won't tax your wallet. The staff works very hard to be personable, even providing a jar of fresh cookies for when you return in the evening. Facilities are modern and reasonably spacious. Breakfast is extra, no skin off my hide since I don't normally do breakfast, but which might matter to some. Parking is ample. This is not a 5-star hotel, but rises above the 3-star niche it occupies.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAXers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mountain View

Property: Hilton Garden Inn Mountain View
Address: 840 E El Camino Real, Mountain View, CA 94040-2808
Phone Number:
Location: United States > California > Mountain View
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mountain View
#2 Family Hotel in Mountain View
#2 Business Hotel in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Mountain View 3*
Number of rooms: 160
Official Description (provided by the hotel):
At a Glance Located in Silicon Valley, CA, close to Mountain View attractions and businesses Complimentary internet access 24-Hour business center Complimentary parking Complimentary fitness center, heated outdoor pool and whirlpool Full service restaurant and evening room service Enjoy your stay in Silicon Valley, California Accommodating, warm and comfortable, our Hilton Garden Inn Mountain View, CA hotel offers the perfect blend of business and leisure amenities. Located in Silicon Valley, California, the hotel offers deluxe accommodations, friendly hotel service and a relaxed atmosphere. Close to a number of prominent attractions, this Mountain View, CA hotel is beside the offices of Google, Hewlett Packard, Microsoft, Siemens, Symantec, LinkedIn and Alcatel. Visit the Winchester Mystery House, Shoreline Amphitheatre, Great Mall Milpitas and the Flint Center for Performing Arts. Get comfortable in a spacious, fully furnished guest room. Relax on the adjustable Garden Sleep System™ bed, curl up in front of the 32-inch flat-screen LCD TV with complimentary cable and chat on the dual-line telephones. Business guests stay in touch with the office using the complimentary, fully functional business center. Enjoy a reinvigorating workout in our fitness center and relax afterwards with a swim in the heated outdoor pool. Soothe yourself with a soak in the whirlpool. Dine on American favorites at the Garden Grille & Bar at our Hilton Garden Inn Mountain View, CA hotel, or opt for a lighter bite at the Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Mountain View Hotel Mountain View
Hilton Mountain View

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