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“Could use with friendlier front staff” 3 of 5 stars
Review of Hilton Garden Inn Mountain View

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Hilton Garden Inn Mountain View
3.0 of 5 Hotel   |   840 East El Camino Real, Mountain View, CA 94040   |  
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Ranked #3 of 19 Hotels in Mountain View
Certificate of Excellence
Singapore, Singapore
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Could use with friendlier front staff”
3 of 5 stars Reviewed January 7, 2013

Check-in: Both my wife and I were taken aback. When we got to the hotel, the staff at the counter was not the usual friendly, chirpy and chatty staff - the type that my family have gotten quite used to when holidaying in USA. What we got was a staff that just did what she had to and said very little else or even tried to make small talk. This was a stark contrast to others in the hospitality industry from hotel concerige to bellhops to car valets to even supermarket cashiers.
Room: rather small but clean
House keeping: very prompt with the extra towels that we had requested.

Room Tip: Quite a hassle getting your luggage from your car to the room. The elevators are in the middle of th...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank semaj2307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
    247
    152
    38
    9
    6
See reviews for
117
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
North Carolina
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 2, 2013

Recently stayed for three nights at the HGI-Mountain View:

PROS:
-Great staff: Front desk and onsite restaurant staff all were very friendly and helpful.
-Clean and quiet rooms
-Microwave, refrigerator available in rooms
-Many local restaurants and other convenience businesses (grocery store, gas station, etc) close by (some within walking distance)
-Easy to get to hotel from I-280 (I try to avoid the 101 whenever possible!)

CONS:
-Nothing major to gripe about at this property. There is small fitness room on property which is nice. THe treadmills and elliptical each had their own personal TV and HGI provided complimentary headphones for use but for some reason none of the headphone jacks worked on any of the equipment. Note a major issue at all.

Overall a great stay.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ProfFarnsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 31, 2012

This hotel was clean, contains a decent gym, and has a very convenient location -- overall a solid choice for someone travelling on business. As someone who enjoys sleeping on very firm mattresses, however, I found the hotel's beds to be much too soft, which kept me from sleeping comfortably night after night. I found the beds to be too soft even after adjusting the bed's dial to "super firm" and also after trying out two different beds.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank donjochen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 11, 2012

The Hilton Garden Inn in Mt View is nice, but cramped to get in and out of. Hotel gets booked up heavily, so facilities are taxed. If you try to get a quick breakfast in the morning during the week, good luck. I had to sit out in the lobby. Fitness center was packed by 5:30am! Parking lot gets full by 6:30pm. But, rooms are standard HGI size and quality. Not quite as quiet as the Cupertino HGI, but acceptable for an HGI. Located on the El Camio Real, so access to Silicon Valley locations is easy.

Room Tip: Ground floor gets alot of foot traffic. Some problems with electrical that hotel fixed quickly. Prob...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank isdn4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Cod, MA
Level Contributor
180 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 11, 2012

We just spent one night here, but it was clean, quiet, comfortable and a very pleasant stay. The room was good size and modern, with a microwave and fridge. The lobby is particiularly nice with a cathedral ceiling, gas fireplace and skylights. Staff was very helpful. Breakfast served in the lobby was good, with lots of choices.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JGSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington, dc
Level Contributor
156 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed December 3, 2012

Rooms are very clean, comfortable, and of a decent size; hotel has a small pool if you're bringing the kids. Staff is consistently friendly, warm and helpful. There's a shuttle bus service to take you to nearby businesses, but in this area you really need a car--- not a lot of choices for restaurants or bars if you're without a car.

This hotel appears to cater to a business-oriented crowd and as such doesn't have a ton of stuff for the kids to do--- just the pool mentioned above--- not a lot of grass or play area.

There are other hotels closer to the "happening" part of Mountain View-- this location is a little more in the "strip mall" part of town, but the rooms are very quiet and you don't get a lot of street noise.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dcpatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 7, 2012

Not my first time stay here. Great location, next by CA-85 ramp, close to Castro st. Room is clean, service is great. if there is something in my opinion, food is just okay.
recommend for people who will spend sometime in Mountain View / Sunnyvale

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Taiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mountain View

Property: Hilton Garden Inn Mountain View
Address: 840 East El Camino Real, Mountain View, CA 94040
Phone Number:
Location: United States > California > Mountain View
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Mountain View
#1 Romantic Hotel in Mountain View
#2 Business Hotel in Mountain View
#2 Family Hotel in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Mountain View 3*
Number of rooms: 160
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Also Known As:
Hilton Garden Inn Mountain View Hotel Mountain View
Hilton Mountain View

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