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“Solid service - standard HGI”

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Hilton Garden Inn Mountain View
Ranked #3 of 18 Hotels in Mountain View
Certificate of Excellence
Kansas City
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Solid service - standard HGI”
Reviewed May 3, 2012

Spent a couple of nights here on business. The hotel is well maintained and the front desk service was very good. Quick to recommend local dining and very helpful overall.

This is a standard HGI and is clean with a good location. I would recommend a room away from the road to cut down on noise.

There is an outdoor pool, fitness room and business center. Business center was well equipped and functional.

They held a free happy hour on one night with free wine and beer. A nice unexpected touch. Would love to see this on more evenings at HGIs.

They had a suburban onsite and willingly shuttled guest around Mountain View.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • Dutch first
  • English first
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  • German first
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English first
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 29, 2012

My experience with HGI from check-in right until check-out was great. The lobby is welcoming and the staff was very warm & friendly. The first day I needed to go out and get my phone recharged and when I asked front-desk for directions and/or call a cab, one of the staff was heading in the direction and offered to drop me, he was even kind enough to wait to bring me back to the hotel. I stayed at the hotel for 14 days and I appreciated the facilities... namely, free wired & wireless internet, decent gym & pool, microwave in the room, daily newspaper etc. Its reasonably close to downtown MTV but apart from bus, the connectivity isn't great.

Overall, a positive experience and I'd consider staying at HGI again.

  • Stayed November 2011, traveled on business
    • Value
    • Location
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Helpful?
Thank bystander83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northeast
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 23, 2012

We have run the gamut of hotels in the Palo Alto area while visiting our Stanford student. This is the best so far. It is a bit of a drive but if you hop on the highway, it is much the same time as hitting all the lights on El Camino. The hotel itself has a good feeling right from the start. The staff is super-friendly, the rooms very clean and there are no bad odors. The proximity to grocery stores and (helpful to college parents) to a laundromat and cleaners makes it an added bonus. If I were traveling for business I would also choose to stay here as it is quiet, has great internet and has more than enough room to work. I have not commented on the price, which was the nicest bonus of all. We like to come and enjoy our daughter and not be feeling like we have are paying over the top prices for a room we barely see. Thanks to all the staff. We plan to make this our new home-away-from-home in the Palo Alto area.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank NEalwaysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NV
Level Contributor
124 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 608 helpful votes
Reviewed April 11, 2012

Staff is very professional, hotel is well kept, rooms are nice. Mostly business class guests. I have to add 1 thing was a bit annoying- at $250/ night, it's ridiculous to provide toilet paper that you would only find at the very lowest quality chains...c'mon you guys! FYI, breakfast is not free- not a big deal, but it will save someone the embarrassment of finding out by mistake.

  • Stayed March 2012, traveled on business
    • Value
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    • Service
Helpful?
6 Thank catt4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garrett R, Manager at Hilton Garden Inn Mountain View, responded to this review, April 15, 2012
I'm sorry for your dissappointment in the quality of our bathroom tissue. We use the brand name "Subtle Touch" toilet tissue, it is 2 ply and meets all the requirements of Hilton's brand standards. We have been using this product for a number of years now, and I can honestly say this is the first time anyone has mentioned it being substandard. Thank you for mentioning it, sometimes manufacturers will change their product in order to cut costs without informing their customers. I will certain check to see if the quality of this product has changed unbeknownst to us. G. Ritter, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 5, 2012

We have stayed at this Hotel multiple times as our daughter lives just a few blocks away. It is very easy to get to (immediately off Hwy. 85, on El Camino). The Hotel has always been very clean, rooms large and quiet with free internet service. Staff is friendly and helpful with rapid check in and check out. Breakfast cost can be included with room or al a carte.

Room Tip: We always stay on fourth floor and near elevator.
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hutchplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Luis Obispo
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 29, 2012

Nice big room, everything there you could want. Outstanding breakfast for $12.99 a person, much better than anything else we have seen in the area at the price.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Paper_Lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
77 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed March 12, 2012

The Hilton Garden Inn is a convenient place to stay in Mountain View. Service is very good; rooms are standard for this kind of chain: convenient size, nothing trendy. Beds and bathroom were comfortable.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartinAdrogué
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Mountain View

Property: Hilton Garden Inn Mountain View
Address: 840 E El Camino Real, Mountain View, CA 94040-2808
Phone Number:
Location: United States > California > Mountain View
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mountain View
#2 Business Hotel in Mountain View
#2 Family Hotel in Mountain View
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Mountain View 3*
Number of rooms: 160
Official Description (provided by the hotel):
At a Glance Located in Silicon Valley, CA, close to Mountain View attractions and businesses Complimentary internet access 24-Hour business center Complimentary parking Complimentary fitness center, heated outdoor pool and whirlpool Full service restaurant and evening room service Enjoy your stay in Silicon Valley, California Accommodating, warm and comfortable, our Hilton Garden Inn Mountain View, CA hotel offers the perfect blend of business and leisure amenities. Located in Silicon Valley, California, the hotel offers deluxe accommodations, friendly hotel service and a relaxed atmosphere. Close to a number of prominent attractions, this Mountain View, CA hotel is beside the offices of Google, Hewlett Packard, Microsoft, Siemens, Symantec, LinkedIn and Alcatel. Visit the Winchester Mystery House, Shoreline Amphitheatre, Great Mall Milpitas and the Flint Center for Performing Arts. Get comfortable in a spacious, fully furnished guest room. Relax on the adjustable Garden Sleep System™ bed, curl up in front of the 32-inch flat-screen LCD TV with complimentary cable and chat on the dual-line telephones. Business guests stay in touch with the office using the complimentary, fully functional business center. Enjoy a reinvigorating workout in our fitness center and relax afterwards with a swim in the heated outdoor pool. Soothe yourself with a soak in the whirlpool. Dine on American favorites at the Garden Grille & Bar at our Hilton Garden Inn Mountain View, CA hotel, or opt for a lighter bite at the Pavilion Pantry. ... more   less 
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Also Known As:
Hilton Garden Inn Mountain View Hotel Mountain View
Hilton Mountain View

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