I will never stay here again! The management staff lacks a sense of customer service, coupled with a rude attitude and arrogance makes for a nightmare of a visit!! We stayed here the night before my best friends wedding in which we were in the wedding party. Got up at 6 am to get ready for photos at 11am. No power, no hot water, my wife freaking out cuz she cant do her hair. Waited till 9am, still nothing... finally decided we had to go find a backup plan.
I later contacted management about a credit/discount for inconvenience, only to be told that it was "an act of god, and i guess we all better get behind the power company to collect a credit."
thank god for BW online customer service... took two weeks but THEY finally made it right, no thanks to TREEHOUSE.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Tree House is nestled at the gateway to Mt. Shasta, welcoming guests to this spectacular mountain resort area, which is surrounded by natural beauty, plenty of recreational activities and a stunning view of Mt. Shasta. The 14,161 foot face of Mt. Shasta does impress, as will the Shasta Trinity National Forest it is set in. We are located in northern California, one hour north of Redding and one hour south of the Oregon border. It is within an easy drive of San Francisco, Sacramento and Portland for a weekend getaway or vacation in any season. Come visit beautiful Mt. Shasta and book your room with us today.We have two restaurants to serve you, The Tree House Restaurant and Cooper's Bar & Grill, both open 7 days a week, offering Breakfast, Lunch & Dinner. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Tree House Hotel Mount Shasta
- Best Western Tree Hotel
- Best Western Mount Shasta
- Mount Shasta Best Western