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“check the windows”

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Best Western Plus Tree House
Ranked #1 of 9 Hotels in Mount Shasta
Certificate of Excellence
Madras, United States
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“check the windows”
Reviewed March 28, 2014

Housekeeping did not check the windows and since they were behind the curtains, we did not pay attention that they were open. It was cold in our room, really cold, until we found out the problem. The heater would kick on and off .... all night. BUT, I will say the restaurant was fantastic. We had dinner there and so worth it. Breakfast was really nice too.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 31, 2014
Thank you for your honest comments about your stay with us. I will be talking with housekeeping about checking all the windows. Your comfort and satisfaction is very important to us.

Again, thank you and we hope to welcome you back soon.

Sincerely,
Marci Wenstad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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981 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
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English first
San Diego, United States
1 review
Reviewed March 25, 2014

This hotel stay was one of the most pleasant I have had. This attractive hotel is located in beautiful area with views all around and the lobby is most welcoming with it's blazing fireplace. I found the staff to be most helpful and very service oriented.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 27, 2014
Dear Carol,
Thank you for your positive comments about your stay with us. We hope to have you back again soon. Our guest's comfort and satisfaction is our #1 concern.

Thank you,
Marci Wenstad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murphys, CA, United States
2 reviews
Reviewed March 18, 2014

The rich wood and rock exterior and interior decor are a perfect reflection of the beauty of the Mt. Shasta area. Friendly, caring staff and good value in the hotel's restaurant and bar make this spot a winner.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 19, 2014
Your honest review of our property is much appreciated. We hope to welcome you back soon.

Thank you,
Marci Wenstad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Desert
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2014

The Best Western in Mt. Shasta California is delightful. It has a lodge-like feeling with lots of wood accents. It has easy, pull-in parking by the lower level rooms, and inside hall to the dining room, lounge and reception area. The food is excellent and the rooms have been upgraded, with new modern bathrooms, great beds and linens, and good flat screen TV. Though the rooms are small they are very comfortable.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PalmDesertJerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 19, 2014
Thank you for telling us about your stay! We are so happy to be here at the base of Mt. Shasta to cater to all those traveling to see our beautiful area. Please come back again soon.

Sincerely,
Marci Wenstad
General Manager
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Chico
1 review
Reviewed March 16, 2014 via mobile

Great room excellent service with a cheerful smile. We'll be back and we'd definitely recommend to our friends :) our room had the perfect view of Mount Shasta.
********Thank you Natalie for taking time to make sure our stay was a memorable one! ********

Stayed March 2014, traveled as a couple
Helpful?
Thank Wade S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 18, 2014
Thank you for comments about Natalie and the service you received while staying with us. We strive to give each and every guest excellent service with a cheerful smile. We are looking forward to your return.

Kind Regards,
Marci Wenstad
General Manager
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Reno, Nevada
Level 1 Contributor
3 reviews
Reviewed March 14, 2014

I was very happy with the marriage retreat we had a the Best Western - Tree house.
The staff went way out of their way to meet our needs. The were fun, courteous and very helpful.
The property was comfortable and met our retreat needs very well.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 711Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 18, 2014
Thank you for choosing our property to hold your couples retreat. We truly enjoyed having your group stay with us and look forward to many more.

We appreciate your choosing Best Western.

Marci Wenstad
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sebastopol, United States
Level 2 Contributor
6 reviews
Reviewed March 10, 2014

We have stayed at many different places in Shasta over the years so have lots to compare the Tree house to. Unfortunately we were in town for a funeral, but the wonderful staff and wide range of excellent services provided a comfortable gathering space for the large number of our family members who stayed here. We enjoyed the breakfasts, spa and pool, and bar with live music as diversions in our time of sorrow. Hope to return to make some happier memories.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marci W, General Manager at Best Western Plus Tree House, responded to this review, March 18, 2014
Please accept our condolences for your loss. May your family find comfort and strength during this difficult time. We are pleased you enjoyed your stay with us and hope to have you back soon under better circumstances.

Best Wishes,
Marci Wenstad
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Tree House

Property: Best Western Plus Tree House
Address: 111 Morgan Way, I-5 and Lake Street, Mount Shasta, CA 96067
Phone Number:
Location: United States > California > Mount Shasta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Mount Shasta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Tree House 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The BEST WESTERN PLUS Tree House is nestled at the gateway to Mt. Shasta, welcoming guests to this spectacular mountain resort area, which is surrounded by natural beauty, plenty of recreational activities and a stunning view of Mt. Shasta. The 14,161 foot face of Mt. Shasta does impress, as will the Shasta Trinity National Forest it is set in. We are located in northern California, one hour north of Redding and one hour south of the Oregon border. It is within an easy drive of San Francisco, Sacramento and Portland for a weekend getaway or vacation in any season. Come visit beautiful Mt. Shasta and book your room with us today.We have two restaurants to serve you, The Tree House Restaurant and Cooper's Bar & Grill, both open 7 days a week, offering Breakfast, Lunch & Dinner. ... more   less 
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Also Known As:
Best Western Plus Tree House Hotel Mount Shasta
Best Western Tree Hotel
Best Western Mount Shasta
Mount Shasta Best Western

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