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“we return again and again”

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Best Western Plus Tree House
Ranked #1 of 9 Hotels in Mount Shasta
Certificate of Excellence
California
1 review
“we return again and again”
Reviewed March 4, 2008

We ran across the Tree House a couple of years ago while passing through on I-5 and thankful that we did, we have been back numerous times. It's a great location right off I-5 and offers the most incredible views of Mount Shasta. Their staff has always been super friendly and helpful, especially their GM who always helps us with ideas for places to see and do. Their restaurant serves great food especially prime rib and cedar plank salmon. Our kids absolutely LOVE the huge indoor pool and the spa is bigger than the normal. We are always appreciative of the cleanliness of the rooms and love the alpine feel.

  • Liked — convenience and family friendly
  • Disliked — no workout facility onsite
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank snuperduper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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998 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
San Francisco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2008

My ten year old daughter and I decided to take a road trip without a particular destination in mind. We ended up going to Mt. Shasta during President's Day weekend. We were lucky to get a room here. They just had three rooms left. We felt elated after a long drive. The room was large and clean. The people at the front desk were especially helpful and fun. We stayed for three nights and would definitly come back again

  • Liked — The friendly people
  • Disliked — The pool and hottub had too much chlorine
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ivyleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
Reviewed January 19, 2008

I can't really recall the exact day I stayed there, , but as far as booking a room over the phone once in about 2/07 ?? and again on 1/17/08, has been a horrible experience. The Manager there "Marty" is rude and very unprofessional. When you are making reservations make absolutely sure you get confirmation numbers and the names times and dates you spoke to people. According to Marty he never ever makes mistakes and nor do his empoyees. I think the hotel itself is fun because my two little girls like the indoor pool and juccuzi. They do have a decent continental breakfast an they do have a restaurant. I will not be returning to the tree house unfortunately because of Marty. Not only did he call me at work offended that I would even report him he was never truly apologetic. He never tried to compassionatly try to resolve the issue. Then proceeded to call me at work and harrass me about filing a complaint. I do not want to see people like this lose thier jobs but maybe take a human relations on the job class. On the other hand The Best Western Corporation was very helpful and apologized and gave me a gift card. Marty did nothing but humiliate me and threaten me. I will always stay at Best Western , but not at the tree house. They never make mistakes so you be careful not to make mistakes. Again make sure you get confirmation numbers, names of the booking person, time and date. If they lose your information they will not be polite about it because they never make mistakes. I will be writing the owner in regards to Marty the manager.

  • Liked — the indoor pool and juccuzi
  • Disliked — the service for the manager Marty and they have dishonest empoyees probably due to marty
  • Stayed February 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shreddybetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patterson, California
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 6, 2008

In the midst of an enormous winter storm we were driving down from Oregon into California, and started looking for a place to stay as we crossed the border. We found the Tree House Inn just as the roads became impossible, and boy, are we glad we happened upon this terrific hotel! The price was a bit more than we normally would have spent ($147 after tax for 2 adults and 2 kids), but the pool was perfect and warm, the hot tub was nice, and a terrific hot breakfast (orange juice, coffee, scrambled eggs, hash browns, sausages, danish, muffins, yogurt, fruit, and french toast, all in a buffet in the dining room) was included in the price. Upon checking in we also received coupons for a discount on dinner in the dining room as well as a free drink in the lounge, which we didn't take advantage of, but is nice. The room was very spacious and comfortable, the staff was friendly, breakfast was great, and though the hotel was very busy, we didn't feel it was noisy or crowded in any way. We were able to park near a door by our room, too. There was a small problem with no towels down at the pool, but I think that was more the fault of the crowd of young boys who were just leaving as we got there than the busy staff. All in all, a great find!

  • Liked — The pool was great, breakfast was terrific!
  • Disliked — a bit pricy.
  • Stayed January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank apetaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sacramento
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2007

bit over priced for a Sunday night. Also, we were surprised by a balcony bandit in the middle of the night while staying on the third floor. He was allowed to check in under another guest that had just vacated. Beware check out when leaving and be leary of all the locals that roam the halls (selling drugs) and bar area cause they are not to be trusted.

We were not given any type of compensation just a node that we will get a discount should we have to go to court on THEIR behalf.
Not happy about the drama that they were negligent from preventing with some in house SECURITY!

  • Stayed November 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank biggbirdd58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birchardk, General Manager at Best Western Plus Tree House, responded to this review, November 19, 2007
We appreciate honest responses that individuals supply us on Trip advisor, as this is a way for us to improve our service to our guests. However, this reviewer did not offer an honest review.

The Best Western Tree House Motor Inn did experience an unfortunate incident on the morning of November 12th, not in the middle of the night as indicated in the review and drugs were not a part of this incident.

The police were alerted and myself along with several motel staff members were attempting to apprehend the individual, which is what caused him to go to another balcony in the first place. This incident was isolated and caused no harm or inconvience to any of our guests.

The owner was given praise by this party for the hotel staffs efforts and the way they handled the situation, only to find these remarks written about us. We do not understand how this party could go from concerned and supportive only to suggest we are unconcerned with lack of security.

Respectfully,
Marty Bryan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 16, 2007

This is the nicest hotel on our corp. lodging list. I travel with my dog which means a lot to me ( small fee for a big dog). I liked all of the plugs they provide where you don't have to crawl on the floor looking for them. Everything worked was clean, resort feel. Stayed traveling North and aga n on the trip south. Can't wait to go back. Having good food attached to the lobby is a plus as well.

Stayed September 2007
Helpful?
1 Thank doubledsgrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldport, Oregon
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 22, 2007

This is the second time we've stayed at the TreeHouse. It is an extremely well run facility. Very, very clean. The grounds are immaculate. The restaurant, indoor pool and lounge are clean and inviting. Dinner tonight was very well prepared. Prices are reasonable and if you sit just right in the dining room, you get a wonderful vue of Mount Shasta.

  • Liked — The overall atmosphere. Clean. Well decorated. Just nice all the way around.
  • Disliked — I'm only staying one night.
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank travelingirishmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Tree House

Property: Best Western Plus Tree House
Address: 111 Morgan Way, I-5 and Lake Street, Mount Shasta, CA 96067
Phone Number:
Location: United States > California > Mount Shasta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Mount Shasta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Tree House 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
The BEST WESTERN PLUS Tree House is nestled at the gateway to Mt. Shasta, welcoming guests to this spectacular mountain resort area, which is surrounded by natural beauty, plenty of recreational activities and a stunning view of Mt. Shasta. The 14,161 foot face of Mt. Shasta does impress, as will the Shasta Trinity National Forest it is set in. We are located in northern California, one hour north of Redding and one hour south of the Oregon border. It is within an easy drive of San Francisco, Sacramento and Portland for a weekend getaway or vacation in any season. Come visit beautiful Mt. Shasta and book your room with us today.We have two restaurants to serve you, The Tree House Restaurant and Cooper's Bar & Grill, both open 7 days a week, offering Breakfast, Lunch & Dinner. ... more   less 
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Also Known As:
Best Western Plus Tree House Hotel Mount Shasta
Best Western Tree Hotel
Best Western Mount Shasta
Mount Shasta Best Western

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