I made a reservation for a few days in February 2010 for a weekend of snowboarding. When you book online, they tell you at check-out that there is a cancellation fee of 10%, but I booked nonetheless, since we had no intention of cancelling. Then the unforeseen happened and my son fractured his wrist, forcing us to postpone the trip. I called Mount Shasta Resort 10 days before our reservation date to reschedule for two weeks later, but they still insisted on collecting the 10% cancellation fee! They didn't care that it was a medical emergency and they didn't care that I wasn’t cancelling but rescheduling. The unhelpful receptionist even checked with the manager, and he/she insisted on collecting the fee. Needless to say, I canceled the whole thing and I hope the 10% was worth it for them.
- Official Description (provided by the hotel):
- Nestled at the base of beautiful Mount Shasta is one of Northern California's finest All-Season Resorts. Mount Shasta Resort encompasses all that you could ask for when searching for a place to stay and play. After 18 holes of golf, dine in our beautiful restaurant or relax more casually in our family friendly lounge. Unwind amidst some of the most pristine landscape imaginable in our Chalet accommodations with separate kitchenette, dining room, deck, and living room with a cozy gas fireplace. Be sure to visit the Evergreen Day Spa after a long day of skiing, fishing or golfing, for total relaxation. ... more less
- Reservation Options:
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- Also Known As:
- Mount Shasta Hotel Mount Shasta
- Mt Shasta Resort