My wife and I stayed here recently for our 20th anniversary. The inn and the grounds were very nice and we were happy with our room. The common area for sitting and eating breakfast was also very nice. We did have a problem connecting to the wifi on the second floor where our room was located, but the day manager knocked a little off the bill which was more than fair. This inn is also located next to the Bluff Trail which MUST be explored. The scenery of the Cypress grove on one side of the trail and the ocean on the other side is a sight to behold.
Our only real issue was with one of the evening staff. Her customer service was something I would expect if I was staying at an economy motel, but not an inn of this caliber. I'll give some examples. We were downstairs looking for the area where you can get a DVD. When my wife asked where it was she just pointed her finger in my wife's direction and didn't say a word. My wife had to ask again because there was a closet and a cabinet in the direction she pointed. On another occasion we were looking for the complimentary cookies. I asked her where they were and again she just pointed in the direction of the sitting room without uttering a word. When I looked in direction of the sitting room she finally spoke up and showed me the container on the front desk, which was nowhere near where she had been pointing. I also called her when we first had difficulty connecting to the upstairs wifi. The only thing she could offer me was: "Well, I'm able to connect to it". It turned out she was connected to the wifi for downstairs use. When we were filling out the morning coffee service form and asked her questions about it she answered in a tone that suggested we were stupid for asking. The bottom line, I believe she was not mature enough for a job like this. It very well may be her first job.
On the other hand, her colleague Rachel was a professional. We met her the second night we were there. When we were in the sitting room we heard her interacting with the other guests. She was very engaging and friendly. In fact we forgot to order our morning coffee service on the night she worked, but our coffee service was still delivered to our room the next morning, which we think could have been Rachel's doing.
My wife and I consider ourselves pretty laid back and low maintenance, so it usually takes a lot to dissatisfy us to the point of giving a negative review. We usually try to give the benefit of the doubt. I hope the management reads this review and takes action.
- Official Description (provided by the hotel):
- Located just 23 miles south of San Francisco, Seal Cove Inn is an exclusive ten-room Half Moon Bay hotel, set apart by its recently completed renovation, dedication to luxurious details, As You Wish concierge services and peaceful, private surroundings. Cypress trees form a graceful arch over the pathway leading from the hotel down to Seal Cove Beach and the breathtaking Fitzgerald Marine Reserve. The inn is ideal for a romantic getaway or corporate retreat. ... more less
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- Also Known As:
- Seal Cove Inn - a Four Sisters Hotel Moss Beach
- Seal Cove Inn - a 4 Sisters Inn