One person, in our party of six, received her main course 30 minutes before the rest of the table. Once all the main dishes were delivered, only one person enjoyed their dinner. The halibut was overcooked, drink orders forgotten and we were rushed by bus staff to clear plates.
When the above was mentioned to management, he was very defensive and uninterested in listening to feed back. I wish I had not brought it to his attention. A stronger message will be to give our opinion with our “lack of repeat business”