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“Room not clean” 1 of 5 stars
Review of Extended Stay America - San Jose - Morgan Hill

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Extended Stay America - San Jose - Morgan Hill
Ranked #8 of 13 Hotels in Morgan Hill
Fresno, California
1 review
“Room not clean”
1 of 5 stars Reviewed July 8, 2014

Checked in. Bathroom / toilet had hair all over. Called front desk said they could give me a smoking room..I said that is worse ..he said sorry and hung up...i would not
recommend this hotel. There is a Marriott nearby. Should hav. gone there...also has a kitchen. But no utensils you have to ask at front desk for them and they are nnot wrapped or anything

  • Stayed July 2014
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank heranium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Jose - Morgan Hill, responded to this review, July 21, 2014
Thank you for taking the time to write a review of your experience. We are very disappointed to hear that your bathroom was not cleaned properly and that our front desk staff did not provide you with the quality service you deserve. We will be working with our housekeeping staff to ensure every room is cleaned properly. We will also review your feedback with our front desk staff to make sure we are always providing our guests with superior service. We apologize that our custom kitchen packs were not fully explained to you. We keep the kitchenware at the front desk to ensure everything is clean and sterilized for our guests. It also allows our guests to customize their kitchen with the items they want.

Thank you again for your feedback. Please feel free to contact us directly, at sjm@extendedstay.com, with any additional comments or questions. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
    7
    2
    6
    8
    4
See reviews for
7
Couples
0
3
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Sacramento, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 29, 2014

Vacuuming at 11 pm at night from those that RESIDED in the hotel. Running up and down the hallways in the middle of the night. Over 20 cars were parked by guests during the day during check-out and check-in times. There was a handyman connection car parked in the parking lot for the entire duration of my stay (5 days/4 nights). I felt unsafe at the hotel due to so many RESIDENTS actually living there. The mid-day crew was nice in considering my situation I fell into with my laundry. But other than that, I would not advise staying at ANY Extended Stay America in the future no more. I even called their corporate office and they acknowledged that they do let guests stay there for a MINIMUM of 60 days at any hotel location of theirs.

Oh and one more thing! No room service the entire length of my stay! Terrible!!!

Save yourself the time and look elsewhere.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jacqueline I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - San Jose - Morgan Hill

Property: Extended Stay America - San Jose - Morgan Hill
Address: 605 Jarvis Dr, Morgan Hill, CA 95037-2815
Phone Number:
Location: United States > California > Morgan Hill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Morgan Hill
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Jose - Morgan Hill 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Extended Stay Morgan Hill
Morgan Hill Extended Stay

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