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Samantha B

Great Stay

5.0 of 5 bubblesReviewed May 17, 2017via mobile
My family and I had a great experience at the Holiday Inn Express here in Morgan Hill. Isaiah helped my family and I check in and he was very helpful. Isaiah made sure the check in was easy and smooth. He always told us about all of the great amenities the hotel has to offer, including the bar that he hosts Monday-Thursday nights. He has one of the best beer selections I have seen in the area and is always so nice and sociable. The gym is also pretty nice for a hotel gym, as it has lots of equipment. My family and I will definitely be back!
Date of stay: May 2017
Trip type: Traveled with family
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Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this review
Responded May 18, 2017
Hello Samantha B.
Thanks a lot for the 5 STAR Review. We really appreciate and value our guests' opinion.
We are glad that you had an enjoyable stay with us and that you were able to enjoy our Manager's Special amenities especially our beer and wine selections.
We hope to see you back real soon.

Kindest Regards,
Samir M.
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 2, 2017

Stayed here in my ongoing quest to find "affordable" Silicon Valley-area hotels and this one fit the bill, where other similar hotels nearer to San Jose charge double or more, and was looking forward to it as it's only 30 minutes or less from there.

Overall a fine facility but there were 2 main drawbacks:
1) No way to run the fan constantly on the AC/heat unit. I see some hotels like this one moving towards a so-called environmentally friendly practice, however I wish they would ask their loyal guests like me, who like the constant fan for the white noise to sleep and drown out exterior noise (101), and also to keep the room from not getting stuffy. The window can be opened but brings in lots of exterior noise. Major fail in this regard.
2) One of the worst breakfasts I have ever experienced. I rarely mention breakfast in any review but this one was so incredibly bad it needed to be called out. Horribly rubbery, barely-chewy eggs, biscuits and cinnamon rolls so hard they could be weapons, and the bacon had more grease than jiffy lube. Even the usually reliable coffee tasted bad. This HI Express specifically, and all HI Express properties in general, need to seriously step up their breakfast game as Hamptons, Fairfields, Best Westerns and others have left them in the dust with food quality and freshness. It's one of the reasons I've moved away from IHG hotels. Another major fail.

I would not return.

Room tip: Top floor and away from 101 for best chance of quiet room
Date of stay: April 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank hotelreviewer333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded May 17, 2017

Hello hotelreviewer333,

Thank you for staying with us. I appreciate that you have taken time to share your experience, and it makes me happy to hear you've chosen to stay with us and found our location convenient for your travel needs.

I would also like to apologize for the shortcomings you have experienced, namely AC issues and poor breakfast experience. It is certainly not our intent to cause any inconvenience, and we are truly sorry we were not able to exceed your expectations.

Please know that your valuable feedback will be used towards improving on the areas you have mentioned. We hope you will give us another opportunity to welcome you back and show you how great our hotel is.

Regards,

Tracy V.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2017

I travel some and don't look at all the details of what I am booking. So when I arrived with my family and learned that it was happy hour with all you can drink beers and wine and all you can eat little snacks, it was an awesome beginning. The beers were a nice selection of draft options. The other high of the hotel is the room which was spacious and clean. I also used their gym and was able to run on their treadmill which are in good shape. The first low of the hotel are the very cold pool which was a disappointment to my kids who waited to get there all day to swim. The other low is the very low quality breakfast. It is complimentary so I won't down rate the hotel, but it is very surprising to me that such food quality (or lack of it) is still part of the Holiday Inn business model. I guess that I have stayed at fancier hotel chains over these last years. Anyway, we will return but we will avoid the breakfast.

Room tip: Corner room which sleeps 4.
Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Florian H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded April 21, 2017

Hello Florian,
Thank you for taking the time to share your experience during your stay with us.
We appreciate and value our guests' opnion.
Glad that you were able to enjoy our Manager's Special and the different types of draft beer and the wines from our local wineries.
We have since replaced the pool heater so that the pool is always heated.
We hope to see you back real soon.

Kindest regards,
Samir M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2017 via mobile

It's always cool when a property is found something that the others are not. This hotel has a Free Happy Hour Monday Thursday. They have a very good fitness area and located in a nice area. The prices are affordable for this area of California.

Date of stay: April 2017
Trip type: Traveled on business
Thank barrett68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded April 3, 2017

Hello Barrett68,
Thank you very much for the 5 STAR Review.
We really appreciate and value our guests' opinion.
Glad that you enjoyed your stayed and had the chance to enjoy the Manager's Special.
Hope to see you back soon.

Kindest Regards,
Samir M.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2017

Picked this place based on the reviews on-line. The location is wonderful with food, gas, shopping in walking distance. It is located right off Route 101 with an exit next door. The hotel has a large atrium where they serve breakfast and guest rooms are located here. My room was in the back section which is quieter. The room was clean and functional. After dark they turn on powerful lights that shine on the exterior walls. Lights outside my room shined in my window. I would suggest these lights be re-located. Front desk staff was helpful. I did not take advantage of the breakfast.

Date of stay: March 2017
Thank Railhistoryfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded April 3, 2017

Hello,
Thank you for taking the time to share your experience during your recent stay with us.
We appreciate your opinion and glad that you had an enjoyable stay with us.
We hope to see you back soon.

Kindest Regards,
Samir M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2017

We had an amazing stay at this hotel. It truly was much more than we expected, and we plan on going back much more frequently now. We live in the area, but we're willing to go back just for the lavish treatment!

Date of stay: March 2017
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank plettfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded March 27, 2017

Hello Plettfamily,
Thank you for the 5 Star Review.
We thank you for taking the time to share your reviews during your recent stay with us.
We hope to see you back soon.

Regards,
Samir M.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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