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Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
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Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
stephsgenealogy
Ventura, California

Great stopover on the way north!

Review of Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
5.0 of 5 bubblesReviewed Feb 16, 2017
We've stayed here twice and have enjoyed the comfortable beds and spacious,
quiet rooms. In the morning a wonderful breakfast is served. Great, helpful staff, too! We left our travel alarm clock in the room and they mailed it back to us - so appreciated! Will definitely stay here again.
Date of stay: January 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this review
Responded Feb 20, 2017
Hello Stephsgenealogy,
Thank you for the 5 STAR Review and thank you for taking the time to share your experience about your recent stay with us.
Glad that we found the alarm clock.
We hope to see you back real soon.

Kindest Regards,
Samir Mshasha
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 14, 2017 via mobile
Fun Hotel!

I had such a blast here with my husband. We wanted a fun and relaxing night away (our first since our daughter was born) and this hotel was perfect. We loved the indoor pool, hot tub, and sauna. We borrowed board games from the front desk, we were able to walk across the street to get sushi for dinner, and the hot breakfast in the morning was awesome! Oh, and they had Bath and Body Works, toiletries, which is always a plus. I couldn't believe it was so reasonably priced. I would come back in a heartbeat and will definitely be recommending it to friends.

Date of stay: February 2017
Trip type: Traveled as a couple
Ask citizencane2017 about Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded February 15, 2017

Hello citizencane2017,
Thank you for the 5 STAR Review, we really appreciate and value our guests' opinion and feedback.
We are glad that you were able to enjoy our hotel's amenities and we hope to see you back real soon.

Kindest Regards,
Samir Mshasha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2017
Great place to stay or host an event!

Staff is extremely friendly and helpful! Nice place very clean great continental breakfast. Isaiah went above and beyond to make our stay great. My kids love the indoor pool, and I love the work out facility.

Date of stay: July 2016
Trip type: Traveled with family
Review collected in partnership with this hotel
Ask pcampos_2006 about Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
Thank pcampos_2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded January 18, 2017

Hello pcampos_2006,
Thank you for taking the time to share your review during your recent stay with us.
Thanks for the 5 STAR REVIEW. We are so happy that the kids were able to enjoy our indoor pool and glad that you enjoyed our breakfast.
Will make sure to pass on your compliments to our staff especially Isaiah.
Hope to see you back soon.

Kindest Regards,
Samir Mshasha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2016
OUTSTANDING CUSTOMER SERVICE

We have stayed at this hotel many times and thoroughly enjoy the decor and rooms as well as the enjoyable breakfast and Manager's reception. However, at this time we would like to emphasize the exceptional customer service we always receive especially from our recent stay. Please forward praise to front desk Paula, Isaiah and JP who are always ready to serve with expertise and a smile. Also to Brook who is to be found at the front desk at times and is extremely friendly. He also organizes a very tasty Manager's reception. And let us not forget Paulina who very quietly and efficiently serves us a delightful breakfast always with a smile. We will also of course mention Samir the manager who welcomed us and spent time getting to know us. Thank you sir! We will definitely be back to this very pleasant hotel and also recommend it to friends.

Room tip: Third floor rooms are quieter and corner suites are larger. All rooms are very comfortable.
Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Ask bwgridley about Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
1  Thank bwgridley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded December 2, 2016

Hello bwgridley,
Thanks a lot for the 5 STAR Review, and thank you for taking the time to share your experience.
It is always a pleasure to serve guests especially our repeat guests.
We always appreciate and value our guests' opinions and will strive to make sure that we will work harder to meet and exceed your expectations.
We will definitely pass on the praise to our staff.

Kindest Regards,
Samir Mshasha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2016
Nice Hotel!

Access to this hotel is very easy. Check-in was a breeze. My room was clean and prepared for my arrival. This hotel is quiet and comfortable making for a good nights rest. The room is dark, which makes it easy to fall asleep quickly. Regulating the temperature of the room is straightforward. The breakfast choices are good. The staff kept everything replenished so you never had to wait. In the evening upon returning to the hotel they provide snacks and adult beverages in the atrium area, which is nice for unwinding after a long day of meetings or whatever. A group of us walked a few blocks for dinner on two different evenings. The area around the hotel has adequate lighting and appears to be safe. The hotel staff are friendly and accommodating. I will stay here again when I return to this area.

Date of stay: November 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Ask billhV8285JU about Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
2  Thank billhV8285JU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded November 18, 2016

Hello billhV8285JU,
Thank you for the 5 STAR Review and thank you for taking the time to express and share your experience with us during your recent stay .
We value our guests' opinion and we are glad that your were able to enjoy all our amenities.

Kindest Regards,
Samir Mshasha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2016
Extremely Poor breakfast menu

The food was horrible they were powdered eggs, horrible gravy and nasty bacon.
The room was fine but very small but clean.
Need to invest in better food service.
I would not stay at this place again. It was overpriced with lousy breakfast.

Date of stay: October 2016
Trip type: Traveled with family
Review collected in partnership with this hotel
Ask 652glo about Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel
1  Thank 652glo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samir M, General Manager at Holiday Inn Express & Suites San Jose-morgan Hill, an IHG hotel, responded to this reviewResponded November 18, 2016

Helo 65egio,
Thank you for taking the time to share your experience with us during your recent stay at the Holiday Inn Express, Morgan Hill, CA.
We value and appreciate your option and will work very hard to correct and improve our service.
We will review and inspect the breakfast items you mentioned and try to improve the quality of these items.

Kindest Regards,
Samir Mshasha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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