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Best Western Moreno Hotel & Suites
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Reviews (417)
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All reviewsfront deskbest westernsfreeway accessa great staychecking inthe breakfast areaeasy accessclean roomsfridge and microwavenice roomthird floordefinitely stay here againvery nice hotelcomplimentary breakfastbwratescable
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397 - 402 of 418 reviews
Reviewed August 13, 2010

I would like to let the staff know from Best Western Moreno Hotel Suites know that i was Very satisfied with all of there help and Costumer Service. i like the fact that when i needed something Room service was there for me. Also at the breakfast i like the part that you guys had a person there helping us and when something was gone right away they would go and restore it thanks again for all of your help and made me feel like home i would come back again.

  • Stayed: August 2010, traveled as a couple
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38  Thank tweetygirl_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2010

When we arrived at the hotel I was a little skeptical because I didnt know the area. However, the staff was great, very friendly. We were there for two days, they offered free continental breakfast. They even suggested great restaurants around the area. Overall, I was surprised but very satisfied with my stay.

  • Stayed: July 2010, traveled with friends
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38  Thank ArtMac2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2010

I went to this hotel with my wife and children. Due to my Fathers funeral witch was not a pleasure nor a convenience. I used my Best Western Points which became a waste, the rooms was obviously not cleaned because the toilet paper was never replaced it was a bare roll with no paper on it, the shampoo was half full and hand stains all over the walls. To say the least NEVER GO TO MORENO VALLEY 'BEST WESTERN '

  • Stayed: July 2010, traveled with family
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3  Thank FIG-32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this reviewResponded August 13, 2010

Thank you for your review regarding your most recent stay at our
property.

We take pride in our room cleanliness, as is evident by the House Keeping Excellence awards we earned through Best Western International this year.

We apologize for not exceeding your expectations, but are also surprised to receive your complaint from Best Western International concerning the condition of the rooms you walked into, considering that after you viewed both rooms upon check-in, you found them to be acceptable and agreed to stay in those rooms. Our front desk clerk personally delivered extra pillows to your rooms, which you were very appreciative of and even mentioned upon receiving them at your door, “Thank you, everything’s so great here!”

Throughout your 3 days and 2 nights stay there was no mention of any areas where we fell short of your expectations until you and your family were checking out of the hotel and requested a refund. We would have appreciated it if during your stay you had brought to our attention the problems you were experiencing so that we could have had the opportunity to correct them.

If you (or any guest at our hotel) had mentioned problems with the shampoo and toilet paper to our Front Desk, we would have resolved the matter immediately, because our Front Desk and Housekeeping personnel take their positions very seriously.

We appreciate that you have given our hotel an opportunity to serve you, and hope that you will do so again in the future.

Sincerely,
Best Western Moreno Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2010

My family and I recently stayed at this Best Western. This was our first time at a Best Western . Let me first off thank the staff and wonderful front desk clerk for taking care of us and making our stay the most pleasant by far of any hotels we have stayed at. We are deffinetly fans of Best Western now because of this. Let me say that there rooms were very nice and clean, breakfast was was good. me and my family will only now use Best Western and highly recomend Best Westerns as a hotel to stay at. Best wishes Best Western keep up the good work. Sincerely the -Stevens

  • Stayed: July 2010, traveled with family
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47  Thank EricStevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2010

I last stayed at this hotel about 3 years ago to help my cousin look for an apartment. Our experience back then was so-so--the air conditioning worked sometimes, the breakfast was quite limited.

So I raised my brow when my cousin said she decided to have her wedding reception at this hotel. I asked her if she was sure, considering our experience a while back. She said she had looked into other venues and heard that this hotel had a banquet room that was recently remodeled. She was skeptical at first, but decided to take a look again, and was surprised at how much the hotel had changed.

Last weekend I stayed in one of the rooms to attend her wedding and she was right, the owners definitely put some work into it! Even the lobby was different and seemed less cluttered. The room had a more modern feel to it. This time, the air conditioning was working the whole weekend and thank God, it gets hot in Moreno Valley!

All in all, I was quite impressed and my cousin was happy with how her reception turned out :)

  • Stayed: May 2010, traveled as a couple
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21  Thank islandtraveler2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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