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“very friendly, helpful staff”

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Ayres Hotel & Spa Moreno Valley
Ranked #1 of 9 Hotels in Moreno Valley
Certificate of Excellence
GreenLeadersGold level
Houston, Texas
1 review
“very friendly, helpful staff”
5 of 5 bubbles Reviewed June 17, 2014

Last-minute reservation for nearby college graduation was expertly handled & friendly staff had many answers. The room was very clean; the shower/tub modern & roomy, TV worked great, pool & hot tub clean, breakfast customized, and the bed & pillows very very comfy. Not the cheapest hotel, but extremely good value for the price paid, as everything was top notch.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuFisch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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695 reviews from our community

Traveler rating
    543
    127
    14
    5
    6
See reviews for
216
104
31
238
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Sacramento, California
2 reviews
5 of 5 bubbles Reviewed June 16, 2014

I was very impressed with this hotel. It is beautiful and luxurious from the front lobby to the bed linens. I loved the large but not too large bathtub, too. The only downside was the rather loud hum from what, I'm not sure. I was on the forth floor.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Moreno Valley, responded to this review, June 18, 2014
Dear Cynthia E.,

Thank you kindly for taking the time to write a review on TripAdvisor. We truly appreciate your feedback! We are pleased to hear that your experience with us was excellent and appreciate your compliments about our European inspired lobby décor and luxurious in room amenities. We sincerely apologize about the noise inconvenience you experienced from you guest room, but nevertheless are pleased that you enjoyed your stay. Thank you again for your kind words and we would love to welcome you back in the future!

Warm Regards,

Jason Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheboro, North Carolina
1 review
5 of 5 bubbles Reviewed June 16, 2014

For the quality of this proporty is really above standard and the staff is excellent. The front desk and the lounge staff are more than helpfull in making my stay comfortable. Kim and Eric in the lounge do a great job.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jim d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Moreno Valley, responded to this review, June 18, 2014
Dear Jim D.,

Thank you kindly for taking the time to share about your experience at our hotel. We truly appreciate your compliments about our front desk and lounge staff members, particularly Eric and Kim. We strive to go above and beyond when it comes to providing top tier hospitality for all of our guests and are pleased that we made such a great impression on you. Please know that I have passed these kind remarks onto our team members. Thank you again for your kind words and we look forward to welcoming you back in the future!

Warm Regards,

Jason Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

Always have had a great experience staying with this chain. Very clean and well maintained property. Breakfast was fresh and cooking staff was friendly. Front desk was very accommodating and gave us a room with 2 queens when we requested it. Definitely will stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank April885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Moreno Valley, responded to this review, June 18, 2014
Dear April885,

Thank you so much for your candid review and we’re so happy that you chose our hotel for your recent stay. We truly appreciate your kind words about our clean and comfortable rooms, full American breakfast, and the friendliness of our staff. Providing our guests with the best hospitality and service has always been our mission and we are so delighted to hear that we were able to exceed your expectations. Once again, thank you kindly for your kind review and we look forward to welcoming you back in the future!

Sincerely,

Jason Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 bubbles Reviewed June 14, 2014

I've stayed at the Moreno Valley property three times as my daughter is enrolled at nearby University of California in Riverside. The staff is always smiling, good natured, rooms are quiet clean and comfortable. Everything still looks New. Fixtures are a bit upgraded compared to other hotels in this price segment.

The best features are free parking, free internet, and one of the Best Breakfasts around at no additional costs...

I've also stayed at the New Fountain Valley property and the Seal Beach Property. Those Hotels also hire good natured Hosts, and the properties are equally clean with nice Breakfasts.

Of these Three properties, Moreno Valley offers the Best fresh fruit and full featured breakfast.
Cheers
-thomas

Room Tip: The two double bed rooms have a divider between the beds, unique to this hotel, it offers a nice sma...
See more room tips
Green Features: I like the led lit hallways. The rooms have a save electricity feature, when you enter the room the lights and ac don't go on until you put your room card in the wall holder. And you always know where the key is. This is a nice Green feature, very Forward thinking...
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas-Bartos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Moreno Valley, responded to this review, June 17, 2014
Dear Thomas-Bartos,

Thank you so much for choosing us for your stay and for taking the time to write a review of our property! Your comments are very much valued.

In regards to your recent stay, we are pleased to hear your wonderful remarks about our convenient location, cleanliness of the room and the wonderful service you received from our staff. Providing our guests with the best hospitality and service has always been our company’s mission and we are so delighted to hear that we were able to exceed your expectations at many of our Ayres locations!

Once again, we are thrilled to hear that you enjoyed your stay and look forward to welcoming you back in the future!

Sincerely,

Jason Ward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 2, 2014

Great price and a beautiful hotel. Room was well decorated. Air conditioner is loud. I didn't mind but my wife needed ear plugs to sleep.

Didn't use pool but it looked nice. Breakfast was good with fresh scrambled eggs, waffles, fruit.

Front desk were very friendly. They gave us 2 queens when we wanted a king room. They immediately brought us a key to a room with a king bed.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gemma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, California
1 review
5 of 5 bubbles Reviewed May 31, 2014

I selected Ayers Hotel due to closeness of the National Cemetery. Best selection I could have made, and not only because of location. The rooms were very clean and well maintained, plenty of space. The staff were so friendly and ready to help whenever asked, greeted us every time we entered the lobby. The breakfast was more than expected, hot eggs of some sort every day. Taco Tuesday was fun and a bonus. This hotel chain would be a no-brainer in the future.

Green Features: I liked the slot to put my key in upon entering the room. Always knew where it was plus it turned the lights off when pulled out upon exiting.
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank socalgal922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel & Spa Moreno Valley

Property: Ayres Hotel & Spa Moreno Valley
Address: 12631 Memorial Way, Moreno Valley, CA 92553-2051
Phone Number:
Location: United States > California > Moreno Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Moreno Valley
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel & Spa Moreno Valley 3.5*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Ayres Hotel and Spa Moreno Valley! Whether you’re here for a short business visit, or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel and Spa Moreno Valley are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks, iHomes, hairdryers, and curved shower rods. Don't forget the complimentary parking to make you feel like a VIP. Every morning you will start your day right with our complimentary full American breakfast. Enjoy the convenience of cocktails and refreshments at the Anza Lounge, which also hosts Taco Tuesdays, BBQ Thursday and Fridays, as well as Karaoke Saturdays. We even offer an intimate full-service day spa to reinvigorate you after a busy day.Ayres Hotel & Spa Moreno Valley is your one stop shop for all that Moreno Valley has to offer in terms of entertainment. For shopping, dining and entertainment the Moreno Valley Mall is only .4 miles away. If you're looking for an outdoor adventure head to Box Spring Mountain Park or Lake Perris for hiking, biking, and boating. Aviation enthusiasts can visit the air show extravaganza at the March Air Reserve and view the March Air Museum as well. ... more   less 
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Also Known As:
Ayres Hotel And Spa Moreno Valley

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