My husband chose this hotel because he has stayed at Ayres properties in the past, and has always enjoyed his stays. Aside from their very nice amenities, they also pride themselves on their customer service extended to their guests. My stay left me wondering if their customer service was really "all that". Here's what happened to me: I checked in for a break from the disruption of construction-work at my home ( about 5 miles away) hoping to use the time to do some much-need paperwork, and using my laptop. First problem, no one on staff that evening knew to tell me I needed an Ayres password to get online. It took my husband driving over to the hotel and working with me to figure out that that was all I needed to connect. Okay, no big deal, but still I ended up with a couple of hours of downtime trying to figure it out before my husband "rescued" me.
The next morning I made the mistake of going down for breakfast without my breakfast coupon. I didn't realize it was still in my room (third-floor, end of corridor) until the food preparer asked for it after preparing my meal. I made a second mistake when I went to the front desk to ask for a coupon, letting the attendant know that I had mistakenly left mine in my room, that my meal was already prepared, that I had my ID with me to show for verification, and that I didn't really want to go all the way back to my room for the original. Her response was a polite " We can't give you one. You'll have to go get the one in your room". "Don't worry, your food will still be warm when you get back". And, "our breakfast is so good that people come in from the street to try getting it free". I explained again that I was a guest, a female staying alone, and if she looked in her computer she could easily verify that. She was insistent that she couldn't nor wouldn't. I was too hungry to argue the point any further, so I made the trip back to my room, retrieved the coupon, and returned to the breakfast-area, now armed with the required credential to be served. As I passed by the corridor, the same attendant saw me and gave me a "thumbs-up" for my effort. That, after pretty-much telling me that I was too untrustworthy to be given a replacement coupon (after all, I could have been "one of them" that try getting free breakfast because the food is so good).
I later called down (reluctantly, after the breakfast incident) to extend my stay by a day, and was told by the same front desk person that I needed to come down to the lobby in order to do that, and to bring my credit-card as well as appropriate ID with me. I asked, "surely you're kidding, right?" She wasn't, even though she had all the relevant info already in her computer, but silly me, I went back down, in order to comply.
When I returned to my room I called hubby to let him know what had happened. He was not only surprised, but also disappointed in Ayres. He called corporate to find out if this was standard procedure, was directed to the voice-mail of the President of the company, Mr. Roos, and received a call back from Bruce (?). My husband told him of my service that morning, and left it to Mr. Bruce (?) to "handle" in whatever fashion Mr. Bruce (?) felt was needed. My husband asked for NOTHING, other than an explanation. There was very little response from Mr. Bruce (?) other than to say that he was "taking notes". He asked no questions of my husband. None.
I checked out the next morning, and never heard from the on-site manager, Mr. Jason Ward, nor was there any indication that my grievances were taken seriously at all. We never heard back from Mr. Bruce (?), nor anyone with the Ayres organization. I can't imagine this would have been the response if it were a competitive hospitality-chain. And, according to my husband, not even remotely CLOSE to what most folk's perception of the Ayres customer-service represents. But, it looks like, perhaps, someone just "dropped the ball" on this one. At least I'd like to think that. We both are very disappointed in not hearing back from anyone in the organization. And, sInce I never heard back from them, just be forewarned: DON'T forget your breakfast coupon, ASK for the password for Internet access, and be PREPARED to go to the front-desk, if you decide to extend your stay. All little things that individually, may not mean much, but collectively can mean a lot to someone who's been told to expect "exceptional service", and it just didn't happen. How unfortunate, because in the process and result, they lost two guests.
- Official Description (provided by the hotel):
- Welcome to the Ayres Hotel and Spa Moreno Valley! Whether you’re here for a short business visit, or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel and Spa Moreno Valley are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks, iHomes, hairdryers, and curved shower rods. Don't forget the complimentary parking to make you feel like a VIP. Every morning you will start your day right with our complimentary full American breakfast. Enjoy the convenience of cocktails and refreshments at the Anza Lounge, which also hosts Taco Tuesdays, BBQ Thursday and Fridays, as well as Karaoke Saturdays. We even offer an intimate full-service day spa to reinvigorate you after a busy day.Ayres Hotel & Spa Moreno Valley is your one stop shop for all that Moreno Valley has to offer in terms of entertainment. For shopping, dining and entertainment the Moreno Valley Mall is only .4 miles away. If you're looking for an outdoor adventure head to Box Spring Mountain Park or Lake Perris for hiking, biking, and boating. Aviation enthusiasts can visit the air show extravaganza at the March Air Reserve and view the March Air Museum as well. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Priceline, Travelocity, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your Ayres Hotel & Spa Moreno Valley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ayres Hotel And Spa Moreno Valley