Stayed one night 12/31/11. Chelsea, front desk staff, was very nice and accommodating upon our arrival. First room was clearly not cleaned (used by hotel staff?) and did not have clean bed linens or towels and there was dried toothpaste on the sink faucet. Hair on towels and in bed sheets;make-up on pillowcase. Hotel staff would not re-make the bed with clean sheets but instead handed us a lump of sheets and said they did not know what size they were and basically implied we were to make the bed ourselves. With sheets of an unknown size? Really? The second room was not equivalent to what we wanted nor similar to what I initially booked but the sheets were clean and towels fresh and we were already running late for a party so we took it. In the morning we saw a thick layer of dust on the TV cabinet and tv monitor, again showing the lack of cleanliness this hotel maintains. I sent a very detailed letter to hotel GM Jason Ward with photos attached clearly showing the hairs and dust. In return, I get a form letter from him asking me to post a review and "We do hope you enjoyed your stay with us" which I clearly didn't.
- Official Description (provided by the hotel):
- Welcome to the Ayres Hotel and Spa Moreno Valley! Whether you’re here for a short business visit, or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel and Spa Moreno Valley are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks, iHomes, hairdryers, and curved shower rods. Don't forget the complimentary parking to make you feel like a VIP. Every morning you will start your day right with our complimentary full American breakfast. Enjoy the convenience of cocktails and refreshments at the Anza Lounge, which also hosts Taco Tuesdays, BBQ Thursday and Fridays, as well as Karaoke Saturdays. We even offer an intimate full-service day spa to reinvigorate you after a busy day.Ayres Hotel & Spa Moreno Valley is your one stop shop for all that Moreno Valley has to offer in terms of entertainment. For shopping, dining and entertainment the Moreno Valley Mall is only .4 miles away. If you're looking for an outdoor adventure head to Box Spring Mountain Park or Lake Perris for hiking, biking, and boating. Aviation enthusiasts can visit the air show extravaganza at the March Air Reserve and view the March Air Museum as well. ... more less
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- Also Known As:
- Ayres Hotel And Spa Moreno Valley