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“GREAT CUSTOMER SERVICE”

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Hampton Inn & Suites Moreno Valley
Ranked #2 of 9 Hotels in Moreno Valley
Certificate of Excellence
Garden Grove, California
1 review
“GREAT CUSTOMER SERVICE”
Reviewed May 3, 2013

The front desk staff were very helpful and friendly during my stay. Cynthia checked in me with ease and was very nice to give me directions to a local resturant. The rooms were comfortable and clean. I really enjoyed the chocolate chip cookies they leave out for the guest. I would definitely stay here again!

  • Stayed April 2013, traveled with family
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Helpful?
Thank Lily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MovalGM, General Manager at Hampton Inn & Suites Moreno Valley, responded to this review, May 16, 2013
Dear Lily A

Thank you for your recent visit to our property and for your kind comments. I will be sure and pass them on to our staff, particularly Cynthia.. Thank you for your loyalty and we look forward to serving you the next time your in Moreno Valley.

Sincerely,

Steve Diaz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Phoenix, United States
1 review
Reviewed April 24, 2013

The Hampton Inn was wonderful. The rooms were clean, the bed was comfortable. The complimentary breakfast was an impressive array of choices. We decided to use the jacuzzi and it was awesome. The jets had great preasure it washed our stress away. Even though we were not really there for a relaxing vacation we felt like it could easily turn into one staying at the Hampton Inn. Thank you

  • Stayed April 2013, traveled with family
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Review collected in partnership with Hampton

Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, United States
1 review
Reviewed April 24, 2013

Room was very comfortable and well cleaned. The staff was helpful and polite. The only problem that I encountered is that it took a long time for my room to be cleaned. I had left out early on saturday to pick someone up from the airport, we had a luncheon scedualled and when I returned at 1:30, the room still had not been cleaned. Shortly thereafter it was done. This was a minor problem compared to a very comfortable stay.

  • Stayed April 2013, traveled solo
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Review collected in partnership with Hampton

Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, MD
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 21, 2013

My girlfriend and I were traveling across country for her to take a term job in California. We were on the road for a week and stayed at a lot of different hotel chains, including one really sketchy place in Oklahoma City. We booked the Hampton here in Moreno Valley because that is where she would be living. We spent two nights in it while she was getting her housing figured out. It is in a nice location, plenty of places to eat. Reasonable price and the rooms were fresh, clean, comfortable and spacious and after being on the road for a week, it is just what we were looking for. The staff was friendly and helpful. Because of this stay I am now a Hilton Honors member and whenever we travel to each of her new jobs, I always make sure we try and stay at a Hilton brand hotel. We have a bunch of times now and have a fair amount of points. We liked this hotel so much when her family came to visit for a week in February, they stayed here too.

  • Stayed December 2012, traveled as a couple
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Helpful?
Thank Field_Master
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bakersfield
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 17, 2013

Comfortable, clean, cozy rooms, and kind staff. The HVAC is a bit noisy. The bed and generous pillows with free wi-fi and a nifty plug-in next to the bed for my usb charger allowed me to play my personal tunes on headset to tune out the noise. Slept soundly and woke refreshed. Breakfast is bountiful with variety including eggs, fruit, yogurt, coffee, waffles, oatmeal and cereals. The breakfast hostess is a sweetheart :-) Staff are cheerful (even in the middle of the night) and very helpful. I have stayed here many times and I have never been disappointed.

  • Stayed April 2013, traveled on business
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Review collected in partnership with Hampton

Helpful?
Thank teresa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 5, 2013

Great price point, freeway close, quiet location, great shopping & restaurants, brand new property, well maintained with competent staff. Best stay we've had in a brand which apparently has committed to upping their product in this competitive hospitality market.

  • Stayed March 2013, traveled as a couple
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Review collected in partnership with Hampton

Helpful?
Thank Kyle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 3, 2013

Overall the Hampton was decent but when I made the reservation, I specifically asked for a fridge. I was told all the rooms had refrigerators but there was none. When I asked the front desk, I was told only certain rooms had them. I had an event to go to so I didn't push the issue. The room was clean and comfortable so other than the fridge, I had no issues.

  • Stayed March 2013, traveled with friends
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Review collected in partnership with Hampton

Helpful?
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Moreno Valley

Property: Hampton Inn & Suites Moreno Valley
Address: 12611 Memorial Way, Moreno Valley, CA 92553-2051
Phone Number:
Location: United States > California > Moreno Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Moreno Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Moreno Valley 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Hampton Inn & Suites(R) Moreno Valley hotel provides the perfect home base to explore Southern California. We are located off the CA-60, adjacent to the shopping and dining of the Moreno Valley Mall and just minutes from March Air Reserve Base, Perris Auto Speedway, Sycamore Canyon, Big League Dreams Perris and the glitz of Los Angeles, our hotel offers up a little of everything that makes California special. Stretch out in your spacious, comfortable room or suite with complimentary local calling, plush bedding, ergonomic work desks, iron, coffeemaker, microwave, mini-refrigerator, and complimentary high-speed Internet. Additional amenities include free hot breakfast available daily, an outdoor pool, whirlpool, 24-hour fitness center, 24-hour business center, on-site convenience store, and meeting facilities. ... more   less 
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Also Known As:
Hampton Inn And Suites Moreno Valley
Hampton Inn & Suites Moreno Valley Hotel Moreno Valley

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