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“pleasant surprise”

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Best Western Markland Hotel
Ranked #1 of 4 Hotels in Monterey Park
san marcos, ca
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“pleasant surprise”
Reviewed August 11, 2007

i was surprised and very pleased at this hotel. one never knows what to expect when paying less than $100. the hotel was completely SMOKE FREE, clean smelling, front desk was very
helpful w/ map directions. our room had nice fluffy pillows (not those typical flat spongey type) and the best part- down comforters! the mattress was pillow top which added comport. what more do you need?! oh yes, it even had a mini frig to store our drinks. the maids were all smiling and at the continental breakfast they kept the coffee going and food supplied without issue. there was also ample parking in the underground garage.
connie g.
san marcos, ca

  • Liked — non smoking
  • Disliked — nothing
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ccognac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
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    56
    35
    28
See reviews for
115
66
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
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English first
LA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2007

its a ghetto motel and a ghetto city. Outside looks horrible and the inside smells like pigs. theres a lot of gangsters around tha motel.
ill never come back to the city or the motel. sucks....

  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank smackdown1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rachmak, Owner at Best Western Markland Hotel, responded to this review, February 21, 2012
Dear Sir,

I'm really sorry about your bad experience at our hotel. Please rest assured that since our hotel was renovated, we have been attracting to clientele. We understand that the prior operations of this hotel were not very stringent and some suspect individuals used to frequent the establishment, but since the hotel was converted to a Best Western Plus, we now cater to overseas tourism, business travelers, and vacationers.

We are currently working very hard to raise the operating expectations of our teams and we do hope that next time you are in the area, that you'll consider staying with us again.

Thank you,

Jason
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Monterey Park hotels

San Diego
1 review
Reviewed July 4, 2007

the room is fine.., but the wireless internet wasn't working. called front desk. been told they will try to fix it, until check out next day..still don't work. also, front desk lady give phone line instead cable line for internet use..., i don't think she knows anything about computer...., after complian while check out.., the staff didn't show any care in anyway...., which makes people upset..

  • Liked — the bed
  • Disliked — the internet
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank fanja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMarklandHotel, Manager at Best Western Markland Hotel, responded to this review, January 4, 2009
Dear Fanja,

Thank you for your comment regarding your stay with us at the Best Western Markland Hotel. First of all, I like to apologize for not responding to your review for so long as today is my first day to sign up with the tripadvisor. At the Best Western Markland Hotel, we have had a few complains regarding our Wireless Internet Access; since early 2008, the hotel has upgraded it's wireless equipments and now we're running 6 wireless routers to cover all the rooms and 2 additional routers to cover the public areas. Hotel has since gone under a few employee training programs that emphasized on "I Care" customer service. I hope that you will come back and give us another try to prove to you our new standards in both customer service and our Internet Connection.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 31, 2007

Spent two nights at the Markland at the end of a long roadtrip in the United States. My room was excellent. It seemed to be recently renovated and included an armchair, spacious desk are and even a balcony. The location is great and makes it easy to get to the major LA attractions. The bed was particularly comfortable. There was plenty of underground parking and I found the whole experience to be effortless. If I have to complain about something in order to provide a balanced review, I would say that the water pressure in the bathroom was rather low. This is a very minor criticism of a very fine hotel. The staff were friendly and efficient. I did not have breakfast at the hotel, but found a number of fast food outlets and restaurants nearby. Clean, comfortable, spacious and half an hour from LAX (unless you hit traffic), this is a great hotel that I can recommend without hesitation.

  • Liked — Location, Great room
  • Disliked — Internet access not reliable
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Humbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 6, 2007

My partner and I stayed at this hotel for 2 nights on the end of our trip in April. Our overall experience was good and after staying in a lot of hotels in America I would say it was average.
We thought the room was lovelly, it was big in size clean and also smelt very clean when you walked in which was nice to have.
The breakfast was ok nothing to brag about but, as free cant complain.
The front counter staff were very helpful and even printed us out directions to differnet places we wanted to go to.
The check in and out process was very efficent and simple

The only downside of our stay and not entirely the fault of the hotel - was at 0045hrs my partner and I were woken up by youths shouting/screaming and running up and down the corriders and this went on till about 0330-0400hrs. The next morning I went to complain to the staff at reception who were very appologetic and I have to say apart from being sleepy it hadnt been too bad for us as didnt have children but other people staying had young children who had been woken up and been scared by it all. The staff stated they did try to calm the college kids down who were aged between 18-21yrs -- I feel that even though the staff at the hotel tried to calm them down after about an hour they should have called the police to deal as they and the leader of the group couldnt control them. This would then have stopped alot of anxiety being caused to quite a few people and would have avoided disappointment in what otherwise was a good stay. We were assured that it wouldnt happen again and it didnt.

The hotel was in a good location next to a freeway and so easy to get to all the places we wanted to see in the short time we were there.

  • Liked — The cleanliness of the room and the size of the room
  • Disliked — The view from the balcony onto the freeway
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtravellers7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 3, 2007

We stayed one night on our way back home. We decided to go with this hotel based on previous reviews. The room was very clean and nicely decorated. The only downside is the wall is kinda thin, you can hear people next door talking. And breakfast was very minimal (even by Best Western Standard). But since we based our decision on the price that we paid & the quality of the room, we would definitely come back in the future.

  • Liked — Beds
  • Disliked — Breakfast
  • Tips/Secrets — Bring your own breakfast & keep earplugs handy
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank AF-Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
Level Contributor
80 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 13, 2006

Stayed for one night.
I was in a very large room, well appointed.
The furnishing and room looked as though recently renovated. Time will tell whether hotel will keep up with maintenance and keep it in good shape. Hints like shabby elevator carpet make me think it won't happen.

Biggest thumbs down? Walls and flooring are paper thin- you can hear everything your next door neighbor and neighbor above you are doing. Old wood framing construction I guess.

Some fellow travelers were able to get wireless in their room. I was not. But they do have ethernet ports in the room.

  • Liked — location relative to business purpose
  • Disliked — noise in room.
  • Tips/Secrets — Room 202- Big.
  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank EM57_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Markland Hotel

Property: Best Western Markland Hotel
Address: 434 Potrero Grande Dr, Monterey Park, CA 91755-7324 (Formerly Monterey Park Days Inn and Suites)
Phone Number:
Location: United States > California > Monterey Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Monterey Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Markland Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Stay at this prestigious Monterey Park, California hotel where elegance and comfort meet commitment and customer service.The BEST WESTERN Markland Hotel is a property offering excellent lodging accommodations for any vacation or business trip to the Los Angeles area. Hotel guests will have access to an exercise facility, and Jacuzzi®. Guest accommodations feature spacious bathrooms with granite, Sealy® Posturepedic pillow-top mattress on each bed, free high-speed Internet access and cable television (CNN®, Fox News, Fox Sports, ESPN®, and HBO®). This Monterey Park hotel also offers flexible meeting space and facilities for outside catering.Hotel guests will have easy access to the 60 freeway, offering convenient travel to Disneyland®, Universal Studios® Hollywood, downtown Los Angeles and old town Pasadena.The BEST WESTERN Markland Hotel is the best choice for style, sophistication and location. A professional and friendly staff is dedicated to making each traveler's stay a memorable one. ... more   less 
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Also Known As:
Best Western Markland Motel
Best Western Monterey Park
Monterey Park Best Western

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